Category: Microsoft » Page 57

Windows 10 forgets passwords in Outlook, Edge, Chrome, etc

Last Updated on: August 8, 2023 by Ramesh

v2004 credentials bug - scheduler with s4u task - wiped out credentials

After installing the Windows 10 feature update v2004, your computer may fail to remember the stored passwords in Outlook, Edge, Chrome browser, and various other programs. This is a system-wide issue rather than an application-specific problem. Here are some of the symptoms you may experience in Windows 10 v2004:

Windows 10 prompts for your Microsoft account password every now and then.
Accessing a network resource or NAS drive causes the password prompt to appear every time even though the credentials were saved earlier.
Microsoft Edge, Firefox, and Chrome browsers keep asking to enter the password to access a resource for which you’ve previously saved the password.
Forms and password autocomplete don’t work in Google Chrome and other apps.
Passwords stored by your web browser (e.g. Chrome) on the local computer are wiped off.
The synchronization is paused in the Chrome web browser.
Chrome web browser’s chrome://signin-internals/ page denotes the error “Load credentials failed with decrypt errors”.
You’re forced to sign to OneDrive every time you log in.
Outlook keeps asking you to log into Office 365 every few hours.
Passwords for email accounts in your mail client are not saved, and you need to type them every time.
Adobe Acrobat keeps asking for your Adobe credentials whenever you open a PDF file.
The Windows 10 Settings periodically wants to fix your account configuration by re-authenticating with Windows Hello.
Mapped Network Drives not working in Windows 10 v2004.
Windows Credentials (in Credentials Manager) are wiped out at every restart.

In the Event Viewer, these two errors are recorded in the Applications and Services Logs → Microsoft → Windows → Crypto-DPAPI → Operational log.

Log Name: Microsoft-Windows-Crypto-DPAPI/Operational
Source: Microsoft-Windows-Crypto-DPAPI
Date: 
Event ID: 8196
Task Category: Master Key Operation
Level: Error
Keywords: Master Key Operation
User: SYSTEM
Computer: Vostro-3470
Description:
Master key decryption in memory failed


Log Name: Microsoft-Windows-Crypto-DPAPI/Operational
Source: Microsoft-Windows-Crypto-DPAPI
Date: 
Event ID: 8198
Task Category: Data Protection Operation
Level: Error
Keywords: Data Protection Operation
User: SYSTEM
Computer: Vostro-3470
Description:
DPAPI Unprotect failed .

Status: 0x8009000B
ReasonForFailure: Could not get the master key

The above symptoms denote that this is a system-wide bug in Windows 10 version 2004 that prevents the stored credentials from loading correctly.Read more

[Fix] Duplicate User Accounts in the Windows 10 or 11 Login Screen

Last Updated on: February 25, 2025 by Ramesh

two user accounts (duplicate) appear at lock screen

When you start your Windows 10 or 11 computer, the error “The user name or password is incorrect” appears. Also, duplicate user accounts may appear on the login screen.

The user name or password is incorrect. Try again.

Error 0x80070141 Transferring Photos from iPhone to Computer

Last Updated on: August 8, 2023 by Ramesh

When you transfer the photos from your iPhone or iPad to a PC or Mac, you may receive the error 0x80070141 - The device is unreachable. The error may occur regardless of whether you transfer the photos via the Import Photos wizard or when copying them manually from the DCIM folder via File Explorer.

In some cases, you receive the following error:

Something went wrong. Your files might not have been imported. Try again.

The error code 0x80070141 - The device is unreachable can usually be fixed by changing the USB port (to a USB 2.0 port, preferably). And if that doesn’t work the USB cable may need to be changed. However, for iPhone or iPad users, there is a simple media export setting that prevents the error from occurring.

Error 0x426-0x0 “Something went wrong” starting Office Apps

Last Updated on: August 8, 2023 by Ramesh

office something went wrong 0x426 - uninstaller scrubber

When you open an Office application like Word, Excel, PowerPoint, Outlook, etc., the following error may appear, and the apps don’t open:

Something went wrong

We couldn't start your program. Please try starting it again.

If it won't start, try repairing Office from 'Programs and Features' in the Control Panel.

You can go online to find more help.

Error code: 0x426-0x0

[Fix] Windows Live Mail Error 0x800C013E in Windows 10

Last Updated on: August 8, 2023 by Ramesh

windows live mail 0x800C013E in windows 10 2004

After installing the Windows 10 Feature Update 2004 (Build 19041.xx), you may be unable to send or receive emails using Windows Live Mail Version 2012. The error message may look like the following:

Unable to send or receive messages for the [name] account. An unknown error has occurred.

Server: 'mail.server.com'
Windows Live Mail Error ID: 0x800C013E
Protocol: POP3
Port: 110
Secure(SSL): No

Server: imap.googlemail.com
Username: 
Protocol: IMAP
Port: 993
Secure(SSL): 1
Code: 800c013e

Server: imap-mail.outlook.com
Username: [name]@hotmail.co.uk
Protocol: IMAP
Port: 993
Secure(SSL): 1
Code: 800c013e

Also, when you preview an email in Windows Live Mail, you may see the following error message(s):

Message could not be displayed

Windows Live Mail encountered an unexpected problem while displaying this message. Check your computer for low memory or low disk space and try again.

Could not write this message to disk

Windows Defender Service Missing; Security at a glance page is Empty

Last Updated on: March 18, 2026 by Ramesh

windows defender service missing - security at a glance is empty

In the aftermath of malware infection, when you open the Services MMC on a Windows 10 or 11 computer, you may find that the Windows Defender (“Microsoft Defender Antivirus Service”) service is missing from the Services MMC. The Windows Security settings “Security at a glance” page may show up empty as in the following screenshot. … Read more

How to Join Multiple Videos in Windows Using Avidemux

Last Updated on: August 9, 2023 by Ramesh

Due to file size restrictions or other reasons, sometimes, your friends or co-workers may send videos in multiple parts. This is especially the case when you get the videos from WhatsApp, email, or other social media platforms. Once downloaded, you may want to combine the multiple clips into one single video for easier management.

We’ve seen how to do merge videos using the built-in Photos app. But this post tells you how to combine multiple video clips into one, using 3rd party freeware like Avidemux, FFmpeg, etc.Read more

“PC-Doctor Module” High CPU, Memory, Disk Usage and Slowdown

Last Updated on: August 9, 2023 by Ramesh

Occasionally, your system may slow down to a crawl due to the PC-Doctor Module process that runs in the background. When this happens, it can take several seconds to open the Task Manager or any program.

The Task Manager may show that a process named PC-Doctor Module is occupying 100% of CPU and a very high amount of RAM. You may be wondering if PC-Doctor Module is a virus, Malware, or a PUA.Read more

How to Open File or Folder Path from the Clipboard Using Shortcut

Last Updated on: September 16, 2020 by Ramesh

Sometimes we may need to copy a file or folder path from your email or chat window to the clipboard, and open the file or folder manually. Most people open the file or folder by launching the Run dialog, pasting the path from the Clipboard, and clicking OK.

If your job involves doing this sort of task repeatedly, manually opening the Run dialog and pasting the path every time can be tedious. You can simplify this using a keyboard shortcut (hotkey) with the help of a small AutoHotKey (AHK) script.

“Users must enter a user name and password” option missing

Last Updated on: October 16, 2024 by Ramesh

userpasswords2 password checkbox missing

When you open the User Accounts dialog by running control userpasswords2 or netplwiz.exe to configure automatic login to your user account, the Users must enter a user name and password to use this computer option may be missing in that dialog.

As a result, you’re unable to configure auto-login to your user account. This post tells you how to bring back the option in Windows 10 or 11.Read more