Error 0x800f0922 Installing Microsoft Print to PDF or XPS Document Writer

We saw in detail how to reinstall the Microsoft Print to PDF printer in Windows 10 or 11. During the process, some users have encountered the error 0x800f0922 no matter which method they used (DISM, PowerShell, the “Add a Printer” wizard, or the Windows Features GUI) to install the driver.

microsoft print to pdf error 0x800f0922

The Windows Features method might cause the following error:

Windows couldn't complete the requested changes.

The changes couldn't be completed. Please reboot your computer and try again.

Error code: 0x800F0922

The error code 0x800f0922 (“CBS_E_INSTALLERS_FAILED“) means “Processing advanced installers and generic commands failed.”

The above error message is followed by another message:

microsoft print to pdf error 0x800f0922

Windows Features

An error has occurred. Not all of the features were successfully changed.

Attempting to install the PDF printer using the classic “Add Printer” dialog may throw the following error:

Printer driver was not installed.

The system cannot find the file specified.

add printer - pdf error - file not found

If you use the DISM or PowerShell command-line to install Microsoft Print to PDF or XPS Document Writer feature, the same error occurs:

microsoft print to pdf error 0x800f0922 - dism

Error: 0x800f0922

Dism failed. No operation was performed.

For more information, review the log file.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

DISM.log

The following error/entries would be logged in the DISM.log file:

Error DISM DISM Package Manager: PID=6596 TID=10704 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800f0922)
Error DISM DISM Package Manager: PID=6596 TID=10704 Failed processing package changes with session options - CDISMPackageManager::ProcessChangesWithOptions(hr:0x800f0922)
Error DISM DISM Package Manager: PID=6596 TID=10704 Failed ProcessChanges. - CPackageManagerCLIHandler::Private_ProcessFeatureChange(hr:0x800f0922)
Error DISM DISM Package Manager: PID=6596 TID=10704 Failed while processing command enable-feature. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800f0922)
Info DISM DISM Package Manager: PID=6596 TID=10704 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
Error DISM DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=800F0922

Error                 DISM   DISM Package Manager: PID=7396 TID=7640 Failed processing package changes with session options - CDISMPackageManager::ProcessChangesWithOptions(hr:0x800f0922)

CBS.log

The CBS.log may contain the following errors:

Error CSI [email protected]/7/3:14:10:26.979 (F) onecore\base\wcp\plugins\printadvancedinstaller\dll\setupmpdwai.cpp(932): Error 800f0223 [Error,Facility=(000f),Code=547 (0x0223)] originated in function Windows::WCP::SetupMpdwAI::InstallMpdwDriverStoreAndDriver expression: ::UploadPrinterDriverPackageW(pwszServer, szInfFullPath, pwszEnvironment, dwFlags, hwnd, szDriverStorePath, &cchDriverStorePath )
[gle=0x80004005]
Error CSI [email protected]/7/3:14:10:27.214 (F) onecore\base\wcp\plugins\printadvancedinstaller\dll\setupmpdwai.cpp(877): Error 800f0223 [Error,Facility=(000f),Code=547 (0x0223)] originated in function Windows::WCP::SetupMpdwAI::InstallTheMpdwDriverAndQueue expression: InstallMpdwDriverStoreAndDriver()
[gle=0x80004005]
Error CSI [email protected]/7/3:14:10:27.214 (F) onecore\base\wcp\plugins\printadvancedinstaller\dll\setupmpdwai.cpp(86): Error 800f0223 [Error,Facility=(000f),Code=547 (0x0223)] originated in function Windows::WCP::SetupMpdwAI::BasicInstaller::Install expression: InstallTheMpdwDriverAndQueue()
[gle=0x80004005]
Error [0x018063] CSI 00000023 (F) Failed execution of queue item Installer: Setup Print To PDF Installer ({3d8134b2-3409-4e4c-9a77-91ed488a4ece}) with HRESULT 800f0223 [Error,Facility=(000f),Code=547 (0x0223)]. Failure will not be ignored: A rollback will be initiated after all the operations in the installer queue are completed; installer is reliable[gle=0x80004005]
Error CSI 00000041 (F) Installer: Setup Print To PDF Installer Binary Name: PrintAdvancedInstaller.dll ErrorCode: 800f0223 Phase: 38 Mode: Install (first install) Component: Microsoft-Windows-Printing-PrintToPDF, Culture=neutral, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS[gle=0x80004005]
Error CBS Exec: An error occurred while committing the transaction, the transaction has been rolled back. [HRESULT = 0x800f0922 - CBS_E_INSTALLERS_FAILED]
Error CBS Failed to process single phase execution. [HRESULT = 0x800f0922 - CBS_E_INSTALLERS_FAILED]
Error CBS Failed to perform operation. [HRESULT = 0x800f0922 - CBS_E_INSTALLERS_FAILED]

On some systems, the CBS.log may show a different error (80070002 instead of 800f0223):

Error CSI 0000004b (F) Installer: Setup Print To PDF Installer Binary Name: PrintAdvancedInstaller.dll ErrorCode: 80070002 Phase: 38 Mode: Install (first install) Component: Microsoft-Windows-Printing-PrintToPDF, Culture=neutral, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS[gle=0x80004005]

Despite the errors, the “dism /online /get-features” command-line may show that the following features are enabled. However, the Microsoft Print to PDF or XPS Writer icons may be missing from the Printers Control Panel.

Feature Name : Printing-PrintToPDFServices-Features
State : Enabled

Feature Name : Printing-XPSServices-Features
State : Enabled

Windows Modules Installer Worker Crashes (TiWorker.exe)

Every time you attempt to install Microsoft Print to PDF or XPS Writer, the TiWorker.exe process/thread may repeatedly crash, and the Windows Error Reporting tool uploads the diagnostic log to Microsoft.

The Microsoft Diagnostic Data Viewer tool may show the following crash events:

Windows Modules Installer Worker

Description
Faulting Application Path: C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22000.702_none_04dc3df74c65e3e2\TiWorker.exe
Creation Time: 7/6/2022 2:15:50 PM
Problem: CbsPackageServicingFailure2
Status: Report sent

Problem signature
Problem Event Name: CbsPackageServicingFailure2
Stack Version: 10.0.22000.702
Package: Microsoft-Windows-Foundation-Package
Version: 10.0.22000.1
Architecture: amd64
Culture: unknown
Status: 800f0922
Failure Source: Execute
Start State: Installed
Target State: Installed
Client Id: DISM Package Manager Provider

Windows Modules Installer Worker

Description
Faulting Application Path: C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22000.702_none_04dc3df74c65e3e2\TiWorker.exe
Creation Time: 7/6/2022 2:15:49 PM
Problem: WindowsWcpOtherFailure3
Status: Report sent

Problem signature
Problem Event Name: WindowsWcpOtherFailure3
OsVersion: 10.0.22000.702:1
File: wcp\plugins\printadvancedinstaller\dll\setupmpdwai.cpp
Function: Windows::WCP::SetupMpdwAI::InstallMpdwDriverStoreAndDriver
Line: 944
Status: 80070002
StackHash: 0x78108a46

Windows Modules Installer Worker

Description
Faulting Application Path: C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22000.702_none_04dc3df74c65e3e2\TiWorker.exe
Creation Time: 7/6/2022 1:49:02 PM
Problem: CbsPackageServicingFailure2
Status: Report sent

Problem signature
Problem Event Name: CbsPackageServicingFailure2
Stack Version: 10.0.22000.702
Package: Microsoft-Windows-Foundation-Package
Version: 10.0.22000.1
Architecture: amd64
Culture: unknown
Status: 800f0922
Failure Source: Execute
Start State: Installed
Target State: Installed
Client Id: DISM Package Manager Provider


Windows Modules Installer Worker

Description
Faulting Application Path: C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22000.702_none_04dc3df74c65e3e2\TiWorker.exe
Creation Time: 7/6/2022 1:47:45 PM
Problem: WindowsWcpOtherFailure3
Status: Report sent

Problem signature
Problem Event Name: WindowsWcpOtherFailure3
OsVersion: 10.0.22000.702:1
File: wcp\plugins\printadvancedinstaller\dll\setupmpdwai.cpp
Function: Windows::WCP::SetupMpdwAI::UninstallMpdwDriver
Line: 443
Status: 800f0223
StackHash: 0x61b8166d

Stopping or disabling the Print Spooler service when installing the PDF/XPS Printer doesn’t fix the issue.



In this article, we’ll see what causes the error 0x800f0922 when installing Microsoft Print to PDF or XPS Document Writer features and how to resolve it in Windows 10 or 11.


(I must thank Mr. K E Ohrn, who posted this issue (“Can’t Reinstall MS Print to PDF”) on Microsoft Answers. Mr. Ohrn was patient throughout the troubleshooting process and provided me with all the diagnostic logs and reports I requested from him. Thanks to ProcMon, that ultimately led to the solution.)


[Fix] Error 0x800f0922 Installing MS Print to PDF or XPS Writer

The error 0x800f0922 when installing Microsoft Print to PDF or XPS Document Writer occurs because the system could not install the respective device driver even though the driver package is intact in the repository/driver store.

Fix 1: Inspect “Device Install Service” and “Device Setup Manager”

One of the reasons for 0x800f0922 is that the Device Install Service is disabled, or it doesn’t start correctly on demand. If this service is disabled, the Trusted Installer Worker (Tiworker.exe) wouldn’t trigger the drvinst.exe (driver installer console tool) and TiWorker.exe will repeatedly crash. The CBS.log records the errors 0x800f0922 and 800f0223 in that case.

The error Code 0x800F0223 (SPAPI_E_NO_CONFIGMGR_SERVICES) means “The Plug and Play service is not available on the remote machine.”

To fix the errors, start the Device Install Service (“DeviceInstall) and Device Setup Manager (“DsmSvc”) services.

  1. Launch the Services MMC (services.msc)
  2. Double-click “Device Install Service” and set its Startup type to “Manual.”
  3. Click “Start” to start the service manually. Note down the error(s), if any.
  4. Double-click “Device Setup Manager” and set its Startup type to “Manual.”
    deviceinstall service
  5. Exit the Services console.
  6. Attempt to install Microsoft Print to PDF or XPS Document Writer now.
RELATED: Default Services configuration for Windows 10 and Windows 11.

Fix 2: Fix the NTPrint.INF Registry Branch

If the ntprint.inf branch is missing in the DRIVERS registry hive, the error 0x800f0922 occurs when installing Microsoft Print to PDF or XPS Document Writer. The CBS.log file records the errors 0x800f0922 and 80070002 (“ERROR_FILE_NOT_FOUND“) in that case.

To fix the problem, you need to re-create the missing ntprint.inf registry branch using the following steps.

Step 1: Locate the ntprint.inf files

  1. Open a Command Prompt window and run the following commands:
    cd /d "C:\WINDOWS\system32\DriverStore\FileRepository\"
    
    dir ntprint.inf /s /a

    ntprint.inf

  2. You’ll find two or more ntprint.inf files in different directories. In our case, two “x86” folders are displayed in the output. If you see two ntprint.inf files belonging to the same architecture (i.e., two x86, or two amd64 items), open each ntprint.inf file in Notepad and find out which one of the two is the latest version.
    In our example, one of the ntprint.inf (x86) files showed the following version:
    DriverVer = 06/21/2006,10.0.19041.906

    The other ntprint.inf (x86) showed the following:

    DriverVer = 06/21/2006,10.0.19041.264

    The most recent file (in terms of the Build number) was found in the directory “ntprint.inf_x86_c62e9f8067f98247“. Note down this folder name.

  3. Likewise, note down the directory name for the amd64/x64 version, which in this case is “ntprint.inf_amd64_c62e9f8067f98247

(On my other/Windows 11 21H2 computer, I found two “amd64” and one “x86” ntprint.inf files instead.)

Step 2: Create/Fix the ntprint.inf Registry key

  1. Start the Registry Editor (regedit.exe) under the Local System account.
  2. Check if the HKEY_LOCAL_MACHINE\DRIVERS branch exists.
  3. If the “HKEY_LOCAL_MACHINE\DRIVERS” branch doesn’t exist, then follow the steps below:
    (If the branch already exists, then skip directly to step 8 below.)
  4. Select the HKEY_LOCAL_MACHINE branch:
  5. From the File menu, click Load Hive…
  6. In the Load Hive dialog box, type the following registry hive file name and click Open:
    C:\Windows\System32\config\DRIVERS
  7. Type “DRIVERS” as the name of the loaded hive.
  8. Download ntprint_inf.reg and save it to a folder — e.g., d:\ntprint_inf.reg
  9. From the File menu in the Registry Editor, click Import…
  10. Select the file ntprint_inf.reg and import it.
  11. Press F5 to refresh the Registry Editor.
  12. Now, go to the following branch:
    HKEY_LOCAL_MACHINE\DRIVERS\DriverDatabase\DriverInfFiles\ntprint.inf
  13. In the right pane, double-click (default) value (which is of type REG_MULTI_SZ) and type the folder names you located in Step 1. On my computer, the folder names are ntprint.inf_x86_c62e9f8067f98247 and ntprint.inf_amd64_c62e9f8067f98247
    ntprint.inf registry drivers hive
  14. Double-click the “Active” value and type in the amd64 folder name — in this example, it’s ntprint.inf_amd64_c62e9f8067f98247. After inputting the values, this is how the registry values look like:
    ntprint.inf registry drivers hive
  15. Exit the Registry Editor.
  16. Attempt to install Microsoft Print to PDF or XPS Document Writer now!

Alternate method: Using Command Prompt (REG.EXE)

To fix the ntprint.inf registry value using command-line, run these commands from a Command Prompt (launched as Local System)

REG LOAD HKLM\Drivers  c:\windows\system32\config\drivers

REG ADD "HKLM\DRIVERS\DriverDatabase\DriverInfFiles\ntprint.inf" /ve /t REG_MULTI_SZ /d ntprint.inf_x86_c62e9f8067f98247\0ntprint.inf_amd64_c62e9f8067f98247 /f

REG ADD "HKLM\DRIVERS\DriverDatabase\DriverInfFiles\ntprint.inf" /v "Active" /d "ntprint.inf_amd64_c62e9f8067f98247" /f

reg.exe fix ntprint.inf reg_multi_sz value

Note: Substitute the correct x86 and amd64 folder names accordingly in your case.

(You need to unload the loaded registry hive in all other situations. But, in this case, Windows won’t let you unload the DRIVERS hive stating that the hive is currently in use.)

Using the above instructions, I hope you were able to fix the error 0x800F0922 when installing MS Print to PDF or XPS Writer in Windows 10 or Windows 11. Let’s know your comments.


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Ramesh Srinivasan is passionate about Microsoft technologies and he has been a consecutive ten-time recipient of the Microsoft Most Valuable Professional award in the Windows Shell/Desktop Experience category, from 2003 to 2012. He loves to troubleshoot and write about Windows. Ramesh founded Winhelponline.com in 2005.

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