After capturing a screenshot using the Snipping Tool, when you attempt to send the snip to email by clicking on the Send Snip (email recipient) button on the toolbar, the following error messages appear:
These errors occur if there is no MAPI-compliant mail client installed in the system. The modern Mail app won’t support the MAPI or the Send To > Mail operation; you’ll need to install a mail client like Microsoft Office Outlook, Mailbird, Mozilla Thunderbird or other mail clients with MAPI support.
Some users observed that this happened especially after installing the Windows 10 Fall Creators Update (v1709). If you already have a compatible mail client installed and yet the error appears when sending snips to email, follow the instructions in this article.
Fix 1: Set the Default Mail Client in the Registry
- Start the Registry Editor
regedit.exeand go to the following branch:
(default)and set its data accordingly. For example, if you have Office Outlook installed, set it to Microsoft Outlook
MSIComponentIDstring value in the right pane. It’s possible that the MSIComponentID value is missing or set to an improper GUID. The correct GUID for Outlook 2013 and Outlook 2016 is
The MSIComponentID value references a Windows Installer PublishComponent category ID that identifies the DLL that exports simple MAPI or MAPI calls. If it’s set, this key takes precedence over the DLLPath or DLLPathEx key. Note that “No default mail client” error occurs in various applications (including the Snipping Tool) when
MSIComponentID registry value is incorrect for Outlook. Fixing the value resolves the problem in some cases.
Fix 2: Fix MSI Components Registry Permissions
Even though the default mail client and the
MSIComponentID values are correctly set, incorrect permissions for the
Installer\Components key can cause the “no default mail client” or similar errors. To fix the permissions for the Outlook MSI component registry key, use these steps:
- Go to the following branch:
Usersgroup is not in the list, click Add, type Users and press ENTER
Readpermission for the key.
(For more information on changing registry key permissions or ownership, read article How to Take Ownership of Registry Keys And Assign Full Permissions)
The last option would be to uninstall and then reinstall your mail client completely.
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About the author
Ramesh Srinivasan founded Winhelponline.com back in 2005. He is passionate about Microsoft technologies and he has been a Microsoft Most Valuable Professional (MVP) for 10 consecutive years from 2003 to 2012.