[Fix] Error 0x80070426 in Microsoft Store, Edge or Other Apps

When you attempt to install or update an app via the Microsoft Store app, you may receive the error 0x80070426. The following is the full error message verbatim:

Something went wrong

Please try again later.


Windows Store

windows store error 0x80070426

In some cases, you may see a gray (sign-in) dialog with nothing visible.

store app grey dialog sign-in

Office 365 apps

In the Office 365 apps, you may see a warning symbol at the top, which when clicked, shows the following error:

Account Error

Sorry, we can't get to your acount right now. To fix this, please sign in again.

office 365 signin something went wrong 0x80070426

If you click on the Fix me button and try to sign-in to your MSA, the error 0x80070426 pops up.

office 365 sign-in warning

Mail app

The mail app may not connect to your Microsoft Hotmail or Live mail account. It would show the same error 0x80070426.

mail app error 0x80070426

Switching to MSA

Also, you won’t be able to switch to a Microsoft account (MSA) from a local account. Doing so causes the error "Oops, something went wrong"

switch to microsoft account error something wrong


The error code 0x80070426 (ERROR_SERVICE_NOT_ACTIVE) means the service has not been started. However, the above errors don’t indicate the name of the service which needs to be enabled. As the above scenarios involve Microsoft account sign-in issues, the service Microsoft Account Sign-in Assistant (short name: wlidsvc) must be enabled and running.

This service enables user sign-in through Microsoft account identity services. If this service is stopped, users will not be able to logon to the computer with their Microsoft account.

Steps you may have tried:You may have attempted the following fixes, but in vain:


To resolve the error 0x80070426 in Windows 10, follow these steps:

Step 1: Disable your VPN

First, disable your VPN to see if the sign-in/authentication issues are caused by the VPN software.

Step 2: Fix the Services configuration

If disabling or uninstalling your VPN software doesn’t fix the problem, follow the steps below to start the Microsoft Account Sign-in Assistant service:

  1. Launch the Services MMC by running services.msc
  2. Double-click the Microsoft Account Sign-in Assistant service from the list.
  3. Set its Startup Type to Manual.
  4. Click Start to start the service manually.
Alternatively, if you’d like to accomplish this using command-line, open an admin Command Prompt window, and type the following commands.(Press Enter after each command)

sc config wlidsvc start= demand

net start wlidsvc

Also, in the Services MMC, make sure that the following services are set to Manual:

  • Microsoft Passport (short name: NgcSvc)
  • Microsoft Passport Container (short name: NgcCtnrSvc)

(By default, in a clean installation of Windows 10, the above three services are set to Manual. Check out the Windows 10 Default Services Configuration listing.)

The Microsoft Passport services can’t be configured via the Services MMC by default, as the controls would be grayed out. You may instead edit the startup type in Registry using the Registry Editor.


In the above registry keys, set Start value to 3.

The value data of 3 denotes Manual. 4 denotes Disabled.

After making the changes, you need to restart Windows.

Step 3: Clear the locally stored MSA credentials

If none of the above steps help, you may clear the Windows Live/Microsoft Account stored credentials using the Credential Manager in the Control Panel.

  1. Launch the Credential Manager
  2. Select Windows Credentials
  3. Under Generic Credentials, select the Windows Live or Microsoft Account credentials (including the SSO_POP_User) and remove each entry.
  4. Restart Windows.

You’ll be asked to input the username and password and also verify using 2-factor authentication when you access the Store or other apps the next time.

Hope one of the above methods helped you fix the error 0x80070426 on your Windows 10 device.

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Ramesh Srinivasan is passionate about Microsoft technologies and he has been a consecutive ten-time recipient of the Microsoft Most Valuable Professional award in the Windows Shell/Desktop Experience category, from 2003 to 2012. He loves to troubleshoot and write about Windows. Ramesh founded Winhelponline.com in 2005.

4 thoughts on “[Fix] Error 0x80070426 in Microsoft Store, Edge or Other Apps”

  1. bro u just helped me, i’ve had this going on for months! then i stumbled across your post and you, YOU managed to help me <3


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