When you open Devices and Printers applet, it may show up as an empty folder although the devices are correctly connected and their drivers are intact. This can be due to several reasons, and the possible causes (with appropriate fixes) are discussed in this post.

We’ve observed that Devices and Printers folder can appear blank if one of these is true:

  • Print Spooler Service is not running
  • Bluetooth Support Service is not running
  • Missing DLL registrations.

Use these steps to resolve the problem.

Step 1: Enable the Print Spooler and Bluetooth Support Service

  1. Click Start, type services.msc and press {ENTER}
  2. Double-click Print Spooler and set its start type to Automatic
  3. Click Start to start the service, and click OK.
  4. Double-click Bluetooth Support Service and set its start type to Manual
  5. Click Start to start the service, and click OK.
  6. Exit the Services MMC.

Did you get any error messages when enabling the above services? Post it in Comments section of this article.

Open Devices and Printers page to check if the problem persists. You may even try restarting Windows and checking it again.

If the issue continues to occur, proceed to the next step.

Step 2: Registering the DLLs

Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

Type the following command, and press {ENTER}

regsvr32  "%ProgramFiles%\Internet Explorer\ieproxy.dl"

You should see this message now.

Step 3: Fixing the XML Registration

Download msxml6.zip, unzip the archive and run the enclosed REG file. This should restore the missing MSXML6 DLL registration entries.

Restart Windows and check if Devices and Printers opens correctly.


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13 Comments

  1. Sebastian Spieker
    said this on Saturday, March 29th 2014 8:37 pm

    Thanks a lot! That saved my day.

  2. Jerry Pieters
    said this on Wednesday, March 5th 2014 7:20 pm

    Works perfect! Thanks!!!

  3. Luis Echegollen
    said this on Wednesday, February 26th 2014 4:10 am

    In step 2, I got: “The module C:\Program Files\Internet Explorer\ieproxy.dl failed to load. Make sure the binary is stored at the specified path or debug it to check for problems withe the binary or dependent .DLL files. The specified module could not be found.

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