When you take a screenshot using the Snipping Tool, the following error may appear:
Can't find Pictures folder. For help contact your admin or support person.
Cause
This error occurs if the Pictures or the Screenshots folder path in the registry points to an invalid location.
Resolution
To resolve the issue, fix the shell folder path for Screenshots and Pictures folders
- Launch the Registry Editor by running
regedit.exe
. - Go to the following branch:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
- In the right pane, right-click {B7BEDE81-DF94-4682-A7D8-57A52620B86F} and choose Delete.
- Also, verify if the My Pictures value points to the correct path.
- Log off and log back in.
That should resolve the issue. The GUID string {B7BEDE81-DF94-4682-A7D8-57A52620B86F}
represents the Screenshots
folder. This value doesn’t exist by default in Windows 10/11.
When you take a snip the next time, a new “Screenshots” folder will be automatically created under the “Pictures” folder.
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