[Fix] Quick Access View Incorrect – Frequent Folders and Recent Files Are Not Grouped Separately

The Quick Access folder view groups Frequent Folders and Recent Files separately. Occasionally, the Quick Access may show up in a incorrect view, such as mixing up the Frequent Folders and Recent Files items. The following is the default Quick Access folder view:

The following image depicts the problem where Frequent Folders and Recent Files are mixed up, instead of being grouped separately.

Here is another variation of this problem, where the items are mixed up, and can neither be grouped separately nor be sorted by Type.

To fix the problem, close all folder windows except the one with the Quick Access view showing.

Important: Before following these steps, make sure you’re in the Quick Access view, and NOT in This PC view.

Right-click the Quick Access star icon, and click Options

Click the View tab, and click Reset Folders

Click OK. This resets the folder views for Quick Access folder (only), and shouldn’t affect other folders.

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Ramesh Srinivasan is passionate about Microsoft technologies and he has been a consecutive ten-time recipient of the Microsoft Most Valuable Professional award in the Windows Shell/Desktop Experience category, from 2003 to 2012. He loves to troubleshoot and write about Windows. Ramesh founded Winhelponline.com in 2005.

22 thoughts on “[Fix] Quick Access View Incorrect – Frequent Folders and Recent Files Are Not Grouped Separately”

  1. brilliant – microsoft buggered up my pc after 1809 update,
    Tip if PC slow replace HDD with SSD – mine now 15 secs and its ready

  2. You saved me! This is the only article I could find that explained how to fix this problem with my Quick Access folder. I wonder why Windows 10 does this?

    If this bug for you occurs repeatedly every day, after you clicked button “Reset Folders” as shown above in the article, do this additional step: click also “Apply to Folder” to save it as the default view for this kind of folder.
    It should fix it permanently and shouldn’t happen anymore from my personal experience!

  4. Thank you. The steps to do this little change, seems easy…. But turns that if you don’t execute the right options… you change things that you do not expect to change.. Again thanks

    • @Zayn: Were you in the Quick access folder view before accessing the Folder Options? Also, can you post a screenshot?

  5. Thanks a lot for this hint. I still have no idea how I ended up in this situation in the first place, but at least I was able to get out of it again. Some aspects of Microsoft Windows are strange.

  6. Brilliant! It’s so easy … once you know it. Apparently the “Quick Access” view can break in multiple ways, so a search engine will often yield unsuitable results, but this tip of yours helped me in my particular case.

  7. Thanks Ramesh! This works but keeps happening. It seems to happen each time Microsoft updates Win 10 but I’m not really sure that’s it.


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