Why didn’t I get the Windows 11 24H2 update?

Even though Windows Update works fine and delivers quality updates and other updates correctly, you wonder why it doesn’t offer the latest Feature update (e.g., Windows 11 24H2) on your system.

Feature Update to 24H2 - Windows Update

There are many reasons why the latest Feature update is not delivered to your system.

  1. The Feature update is a phased rollout, which means, it can take several weeks to be delivered via Windows Update. The 24H2 update is being delivered to eligible devices running Windows 11, version 22H2 and 23H2 that have the “Get the latest updates as soon as they’re available” option set to On.
  2. There are some hardware or software hardblocks that prevent the latest Feature update from being offered for your device.
  3. Some Windows Update policies are blocking the latest Feature update.

Resolution

Case 1: Phased rollout

Unless you need the latest Feature update immediately, please wait for Windows Update to offer the update for your system. Meanwhile, see if refreshing the Microsoft Compatibility Appraiser report helps.

Upgrade using the ISO

If you don’t want to wait until 24H2 is offered via WU, you can immediately upgrade to 24H2 using the ISO.

  1. Download Windows 11 Media Creation Tool (MCT) from this link:
    https://go.microsoft.com/fwlink/?linkid=2156295
  2. Run MCT and download the ISO it recommends for your system. Do not uncheck “Use the recommended options for this PC”.
  3. Right-click on the downloaded ISO and choose “Mount.” This assigns the ISO a drive letter.
  4. Run setup.exe from the ISO drive. This starts the in-place upgrade.

    (Your files, settings and applications will be preserved if you use the ISO recommended for your system by the Media Creation Tool.)

Note: If you wish to clean install Windows 11 using the USB setup disk, see article How to Clean Install Windows 11 (24H2) using USB Setup Disk.

Case 2: Hardblocks

Certain software or drivers can prevent the Feature Update from being delivered to your device. For example, to safeguard your update experience, Microsoft has applied a compatibility hold on devices running the incompatible Easy Anti-Cheat drivers or Voicemeeter drivers.

To determine the incompatible software or drivers, run Setup.exe from the latest Windows ISO and inspect the setupact.log file. For more information, see This PC can’t be upgraded to this version of Windows (24H2 Setup).

Case 3: Windows Update Policies

The following policies can block a Feature update from being offered via Windows Update.

"ProductVersion"

"TargetReleaseVersion"

"TargetReleaseVersionInfo"

To remove those policies and other Windows Update policies, delete the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate
RELATED: How to Block the Windows 11 24H2 Feature Update

Restart Windows after deleting the above key.

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Ramesh Srinivasan is passionate about Microsoft technologies and he has been a consecutive ten-time recipient of the Microsoft Most Valuable Professional award in the Windows Shell/Desktop Experience category, from 2003 to 2012. He loves to troubleshoot and write about Windows. Ramesh founded Winhelponline.com in 2005.

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