When you open Devices and Printers in Control Panel and click on the “Add a Device” or “Add a Printer” button, a new dialog flashes on the screen and closes. Also, the Control Panel applet crashes immediately.
The same happens when you open the modern Settings page and click “Add a printer or scanner.” The Settings UI crashes, and the following entry is written to the Windows Event log:
Source: Settings Summary: Stopped working Date: 8/5/2022 6:31 PM Status: Report sent Description Faulting Application Path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe Problem signature Problem Event Name: MoBEX Package Full Name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy Application Name: praid:microsoft.windows.immersivecontrolpanel Application Version: 10.0.19041.1566 Application Timestamp: 4aa1ce82 Fault Module Name: ntdll.dll Fault Module Version: 10.0.19041.1806 Fault Module Timestamp: 1000a5b9 Exception Offset: 000000000008c56f Exception Code: c0000409 Exception Data: 000000000000000a OS Version: 10.0.19044.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 3ac8 Additional Information 2: 3ac86e38bb652823f31881f0c9f0620c Additional Information 3: 6837 Additional Information 4: 68371cfceea7fc68199bdc5c0a28d56b Extra information about the problem Bucket ID: 063a3c7c6944d2b5594e3a25ede1852f (1823458833710810415)
To resolve the issue, start the “Device Association Service” Windows service.
- Start the Services MMC (
- Double-click Device Association Service.
- Set its Startup type to “Automatic”
- Click “Start” to start the service.
Alternately, you can run the following command from an admin Command Prompt window to set its startup type to Automatic:
sc config deviceassociationservice start= auto
Also, configure the following services accordingly:
- Device Install Service → Manual start
- Device Setup Manager → Manual start
Note that if the two services, “Device Install Service” and “Device Setup Manager” are not started/running, you may be unable to install printer drivers, including the “Microsoft Print to PDF” feature. For more information, see the article Error 0x800f0922 Installing Microsoft Print to PDF.
One small request: If you liked this post, please share this?One "tiny" share from you would seriously help a lot with the growth of this blog. Some great suggestions:
- Pin it!
- Share it to your favorite blog + Facebook, Reddit
- Tweet it!