Add a Device/Printer/Scanner Flashes a Window; Settings Page Crashes

When you open Devices and Printers in Control Panel and click on the “Add a Device” or “Add a Printer” button, a new dialog flashes on the screen and closes. Also, the Control Panel applet crashes immediately.

The same happens when you open the modern Settings page and click “Add a printer or scanner.” The Settings UI crashes, and the following entry is written to the Windows Event log:

Source: Settings
Summary: Stopped working
Date: ‎8/‎5/‎2022 6:31 PM
Status: Report sent

Description
Faulting Application Path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe

Problem signature
Problem Event Name: MoBEX
Package Full Name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy
Application Name: praid:microsoft.windows.immersivecontrolpanel
Application Version: 10.0.19041.1566
Application Timestamp: 4aa1ce82
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.19041.1806
Fault Module Timestamp: 1000a5b9
Exception Offset: 000000000008c56f
Exception Code: c0000409
Exception Data: 000000000000000a
OS Version: 10.0.19044.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 3ac8
Additional Information 2: 3ac86e38bb652823f31881f0c9f0620c
Additional Information 3: 6837
Additional Information 4: 68371cfceea7fc68199bdc5c0a28d56b

Extra information about the problem
Bucket ID: 063a3c7c6944d2b5594e3a25ede1852f (1823458833710810415)

add printer scanner - error - flashes and closes

Solution

To resolve the issue, start the “Device Association Service” Windows service.

  1. Start the Services MMC (services.msc)
  2. Double-click Device Association Service.
  3. Set its Startup type to “Automatic”
  4. Click “Start” to start the service.

Alternately, you can run the following command from an admin Command Prompt window to set its startup type to Automatic:



sc config deviceassociationservice start= auto

Also, configure the following services accordingly:

  • Device Install Service → Manual start
  • Device Setup Manager → Manual start
RELATED: Default Services Configuration for Windows 11 and Windows 10

Note that if the two services, “Device Install Service” and “Device Setup Manager” are not started/running, you may be unable to install printer drivers, including the “Microsoft Print to PDF” feature. For more information, see the article Error 0x800f0922 Installing Microsoft Print to PDF.


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Ramesh Srinivasan is passionate about Microsoft technologies and he has been a consecutive ten-time recipient of the Microsoft Most Valuable Professional award in the Windows Shell/Desktop Experience category, from 2003 to 2012. He loves to troubleshoot and write about Windows. Ramesh founded Winhelponline.com in 2005.

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