Windows 11 ISO Download Blocked: Unable to complete your request

When you attempt to download the Windows ISO, mainly the Windows 11 ISO, from the official Microsoft ISO download page, the following error occurs, and your download is blocked.


We are unable to complete your request at this time. Some users, entities and locations are banned from using this service. For this reason, leveraging anonymous or location hiding technologies when connecting to this service is not generally allowed. If you believe that you encountered this problem in error, please try again. If the problem persists you may contact Microsoft Support – Contact Us page for assistance. Refer to message code 715-123130 and <xxxxxx>.

windows 11 iso download blocked IP VPN DNS

This error message is shown on some systems when you download the ISO by clicking the options under the section “Download Windows 11 Disk Image (ISO) for x64 devices“.

Microsoft may have blocked your VPN, ISP, or the DNS for reasons unexplained. The same error occurs if you use Rufus or any other method to download the ISO.

However, the good news is that you can download the ISO using the Media Creation Tool. Microsoft’s IP/DNS block methods don’t apply if you use the Media Creation Tool method.


To download the Windows 11 ISO successfully, use the Media Creation Tool instead.

Visit the URL

Click Download Now. This downloads the Media Creation Tool (mediacreationtool.exe) for Windows 11. Its file size is approximately 10 MB.

download windows 11 iso using MCT

(Sometimes, you may receive the error code 403 “Forbidden” when downloading the mediacreationtool.exe. In that case, you may download the tool from another computer or an alternate internet connection source and try again.)

Run the Media Creation Tool. Read the Microsoft Software license terms, and click Accept.

The language and edition will be auto-selected by default. Click Next.

(If you wish to download a different language ISO than the one installed on that machine, uncheck “Use the recommended options for this PC.”)

download windows 11 iso using MCT

Choose “ISO file,” and click Next.

download windows 11 iso using MCT

Choose the location to save the ISO when prompted. The tool will begin downloading the ISO.

download windows 11 iso using MCT

(For more information, see the article How to Download Windows 10 or 11 ISO.)

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Ramesh Srinivasan is passionate about Microsoft technologies and he has been a consecutive ten-time recipient of the Microsoft Most Valuable Professional award in the Windows Shell/Desktop Experience category, from 2003 to 2012. He loves to troubleshoot and write about Windows. Ramesh founded in 2005.

1 thought on “Windows 11 ISO Download Blocked: Unable to complete your request”

  1. Not really, something more shady is going on because I failed to download it on a windows PC but it worked ok on Apple machine in the same network with the same Chrome explorer and same extensions running.


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