A technological change made in Windows 10 Anniversary Update caused a problem where webcams failed to work, and the respective software (like Logitech, Skype) simply hung up within minutes of use.
This problem was first perceived as a bug in the Anniversary Update, but it appears to be an intentional change in the Redstone 1 update. Microsoft seems to have dropped support for MJPEG or H264 encoding standards and moved towards YUY2 for performance. Webcams that use MJPEG or H264 would not work correctly after the Anniversary Update.
Fix for Webcam issues in Windows 10
Rafael Rivera has found a workaround for this issue. Follow these steps:
- Create a Restore Point first.
- Start Regedit.exe and go to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform
- Create a REG_DWORD value named EnableFrameServerMode and leave the data to
- If you’re using Windows 64-bit, make the changes here, in addition:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation\Platform
The above key is for 32-bit applications running on a Windows 64-bit computer.
- Exit the Registry Editor.
Realtek drivers specific issue
The following error may be logged in the System Event Log repeatedly:
Service Control Manager - The Windows Camera Frame Server service terminated unexpectedly. It has done this 20 time(s).
The following error consistently occurs just after the above error as logged in the Event Application Log:
Application Error - Faulting application name: svchost.exe_FrameServer, version: 10.0.18362.1, time stamp: 0x32d6c210 Faulting module name: RsProvider.dll, version: 220.127.116.11, time stamp: 0x57ee1a06 Exception code: 0xc0000005 Fault offset: 0x000000000007bd6d Faulting process id: 0x458 Faulting application start time: 0x01d6619a58c690a6 Faulting application path: C:\Windows\System32\svchost.exe Faulting module path: C:\Program Files\Realtek\RsProviders\RsProvider.dll Report Id: b5fe8c79-a485-428f-8087-e7a90ce0d976 Faulting package full name: Faulting package-relative application ID:
RsProvider.dll (a Realtek driver file), appears to be the issue causing the Windows Camera Frame Server service to crash. It has been observed that renaming the
RsProviders folder fixes the issue which would prevent
RsProvider.dll from being used.
Go to the following folder:
In that folder locate and then right-click and rename the
RsProviders folder to something else such as
Log out and then log back in again (or restart the computer).
- Control which apps can access your webcam in Windows 10
- Find Which Program is Using Your Webcam Currently
- Microsoft Has Broken Millions Of Webcams With Windows 10 Anniversary Update – Thurrott.com)
- Windows 10 Anniversary Update Breaks USB Camera Functionality – Graves On SOHO Technology
Hope that helps.
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About the author
Ramesh Srinivasan founded Winhelponline.com back in 2005. He is passionate about Microsoft technologies and he has been a Microsoft Most Valuable Professional (MVP) for 10 consecutive years from 2003 to 2012.