Settings Crashes when Opening the About Page in Windows 10/11

When you open Settings, click System, and click on “About”, the Settings app closes automatically and generates an error report.

The Reliability History page in the classic Control Panel may show the following error:

Faulting Application Path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe

Problem signature
Problem Event Name: MoBEX
Package Full Name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy
Application Name:
Application Version: 10.0.19041.1865
Application Timestamp: 4aa1ce82
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.19041.1889
Fault Module Timestamp: e9ede6d6
Exception Offset: 000000000010fb62
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.19044.
Locale ID: 1033
Additional Information 1: 0c65
Additional Information 2: 0c65e7f6e2e0d727eff849f24f3c06f6
Additional Information 3: 81c3
Additional Information 4: 81c32757a7dcaded022f5dcdbbe9e2d3

The “Application” Event log may show this:

Log Name:      Application
Source:        Application Error
Date:          8/29/2022 12:27:15 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      OptiPlex-9020
Faulting application name: SystemSettings.exe, version: 10.0.19041.1865, time stamp: 0x4aa1ce82
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1889, time stamp: 0xe9ede6d6
Exception code: 0xc0000409
Fault offset: 0x000000000010fb62
Faulting process id: 0xed8
Faulting application start time: 0x01d8bb7491ebe5d3
Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 26b7bd40-3e6c-4e82-b488-5916fdda1515
Faulting package full name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID:

However, you may be able to access other pages in your Settings app. Only when accessing the “About” page causes the crash.


This happens if the AppX Deployment Service (AppXSVC) is disabled.


To fix the problem, enable the “AppX Deployment Service (AppXSVC)” service. This service’s startup option would be grayed out usually. Follow these steps to enable the service.

  1. Start the Registry Editor (regedit.exe)
  2. Go to the following branch:
  3. Double-click “Start” and set its data to 3.
    (Note: Start type: 3 means “Manual” start.)
  4. Exit the Registry Editor.
  5. Restart Windows.

You should now be able to access the Settings → System → About page now. Note that you can also access this page using the Win + Pause/Break key combination.

Additional Information

You can add the OEM information to the System → About page. For more information, see the article How to Add OEM Information and Logo on the About page. The About page shows your OS version (and the bitness) and basic hardware specifications.

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Ramesh Srinivasan is passionate about Microsoft technologies and he has been a consecutive ten-time recipient of the Microsoft Most Valuable Professional award in the Windows Shell/Desktop Experience category, from 2003 to 2012. He loves to troubleshoot and write about Windows. Ramesh founded in 2005.

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