[Fix] Microsoft Store Error 0x8024500c

When you try to install or update an app in the Microsoft Store, the error code 0x8024500c may occur. Here’s the full error message verbatim:

Turn on Windows Update

This install is prevented by policy. Ask your admin to enable Windows Update.

Code: 0x8024500C

Microsoft Store error 0x8024500c when installing or updating apps

Cause

Error code 0x8024500c occurs when Windows Update policies prevent access to the Microsoft Store servers. It’s typically caused by the “Do not connect to any Windows Update Internet locations” and “Specify intranet Microsoft update service location” group policies that block Windows Update access.

If you open Settings and click Windows Update, you’ll see the notification “Some settings are managed by your organization”.

View Windows Update policies

Selecting “View configured update policies” shows the list of update policies configured on the computer:

List of Windows Update policies configured on the computer

Policies set on your device



  • Intranet Update Service for detecting Updates
  • Allow connecting to Windows Update Internet Locations
  • Disable all online services for Windows Updates except managed services
  • Use alternate URL for Update Service
  • Configure an alternate location for downloading updates when scanning against a managed service
  • Do not connect to any Windows Update Internet locations

Resolution

Important: If you’re using a work or school Windows device, your organisation’s security policies may not allow you to install the app or update. You’ll need to ask your organisation’s administrator to change the security policies before you can install the app or update.

For standalone Windows 10 or 11 PCs, follow the steps below to remove the Windows Update policies.

For Windows 10 or 11 Professional and higher editions

  1. Launch the local group policy editor by running gpedit.msc.
  2. Go to the following branch:
    Computer Configuration → Administrative Templates → Windows Components → Windows Update
  3. Double-click Specify intranet Microsoft update service location
  4. Click Disabled, and click Apply.
  5. Click Not configured, and click Apply.
  6. Double-click Do not connect to any Windows Update Internet locations.
  7. Click Disabled, and click Apply.
  8. Click Not configured, and click Apply.
  9. Close the local group policy editor.
  10. Restart Windows.

For Windows 10 or 11 Home Edition

Launch PowerShell (admin), and run the commands below to remove all Windows Update registry-based policies:

reg delete "HKCU\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate" /f

reg delete "HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\WindowsUpdate" /f

reg delete "HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate" /f

reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\WindowsUpdate" /f

Restart-Service wuauserv

Additional note

You can also reset the Windows Update policies and the Windows Update cache using the batch file below.

Reset Windows Update in Windows 10 and 11 · GitHub


That should resolve the Microsoft Store error 0x8024500c. See if you can now access Microsoft Store or install Windows updates.


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Ramesh Srinivasan is passionate about Microsoft technologies and he has been a ten-time recipient of the Microsoft MVP award in Windows Desktop Experience (Windows Shell), from 2003 to 2012. Ramesh founded Winhelponline.com in 2005.

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