[Windows 10] “The Username or Password is Incorrect” Error at Every Restart

After installing a Feature Update like Fall Creators Update, you may face yet another weird issue. Whenever the computer is restarted, the first screen that may show up even before the logon screen is: “The username or password is incorrect. Try again.

username or password is incorrect windows 10

Note that the above screen shows up even before the Welcome screen is displayed; appears even if you haven’t had a chance to enter any username or password. After dismissing the above message, then you’re able to type the credentials in the login screen and login successfully. This is similar to the Fall Creators Update double sign-in issue discussed in post [Windows 10] Sign-in Screen Appears Twice in Fall Creators Update, and the fix is exactly the same.

users already logged in windows 10Another symptom

Also, if you’re signed in to an user account (say, “User1”) and you restart the PC without explicitly signing out first. Then when you sign in as “User2” after boot-up, you might see that “User1” still shows as “signed-in”. In other words, the users are automatically logged in after every restart, which is an undesirable thing to happen.

These issues are not due to Fast Startup, nor does the netplwiz automatic login method causes it. These problems happen only when the setting Use my sign in info to automatically finish setting up my device after an update or restart is turned on. This setting is supposed to speed up the Windows update process by automatically signing in after a restart and finishing setting up your device. Then your device is locked to help keep your account and personal info safe. in Windows 10 v1703, this option was placed under Settings > Update & security > Windows Update > Advanced options.

Disable the “Use my sign-in info” setting to fix the problem(s):

  • Click Start button, select Settings
  • Click Accounts, and then select Sign-in options.
  • In the Privacy section, turn off “Use my sign in info to automatically finish setting up my device after an update or restart” setting.
  • Use my sign in info to automatically finish setting up my device after an update or restart

  • Restart Windows

About the author

Ramesh Srinivasan founded Winhelponline.com back in 2005. He is passionate about Microsoft technologies and has a vast experience in the ITeS industry — delivering support for Microsoft's consumer products. He has been a Microsoft MVP [2003 to 2012] who contributes to various Windows support forums.

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