When you try to send a webpage or link by email via the FileSend menu in Internet Explorer, the options Page by E-Mail… and Link by E-Mail… may be dimmed/grayed out. This happens if a default mail client is not correctly set. Use the instructions below to reset the default mail client in Windows XP, Windows Vista and Windows 7.

Follow these steps to resolve the problem.

Windows Vista & Windows 7

1. Click Start, select Default Programs

2. Click Set program access and computer defaults

3. Click Custom, and select your mail client (for example, Microsoft Outlook)

(If User Account Control is enabled, you’ll be prompted for an administrator password or for confirmation after following the step 2 above. When the prompt appears, type your password, or click Continue.)

4. Click OK

Note: Windows 7 doesn’t include a mail client by default. You need to install a mail client such as Windows Live Mail, Mozilla Thunderbird, Microsoft Outlook (not free) separately.

Windows XP

1. Click Start, click Set Program Access and Defaults

2. Click Custom

3. Select your mail client

4. Click OK

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  1. sfraley
    said this on Thursday, August 29th 2013 10:01 am

    Thank you very much, I went through Yahoo to find this. Every help on MSN was in forum form & all the answers bounced around and made no sense. Not everyone is a computer tech, and those of us that aren’t just need a simple solution!!! Thank you again!!!

  2. Ellen
    said this on Sunday, March 10th 2013 4:58 am

    I use Windows 7, Explorer and Windows Live Mail — thanks for restoring this option for me!

  3. Patti
    said this on Tuesday, January 8th 2013 9:55 pm

    You’re the BEST Thank You !

  4. mls
    said this on Friday, January 4th 2013 4:19 pm

    In Windows 8 use the control panel to access the default programs and continue following the steps above!

  5. Jim
    said this on Thursday, January 3rd 2013 1:05 am

    I use Windows 8, Explore and Microsoft Outlook Mail. I have not found a solution for this issue.

  6. Sophie
    said this on Friday, December 28th 2012 8:27 pm

    Perfecto! Thanks so much.

  7. CC
    said this on Monday, November 5th 2012 11:50 pm

    Thank you! That little-known tweak fixed the problem. :-)

  8. jay
    said this on Wednesday, August 22nd 2012 2:25 am

    did not work – never found an actual solution on any msn site or other sites for that matter – tried them all even went back to ie 8 – still greyed out.

  9. CRW40
    said this on Saturday, March 24th 2012 4:57 am

    Well AllRighty. That worked real well, after I read the instructions. Thanks so Much

  10. Louis
    said this on Friday, December 9th 2011 1:46 am

    I use Windows 7, Explorer and Windows Live Mail. Just create a custom record. So simple! Thanks for your good working suggestions.

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