When you click on a hyperlink in your mail client such as Microsoft Outlook, Windows Mail or Windows Live Mail, you may see the Application not found or General failure errors. This happens if the default browser is not set or the html file association and/or http protocol associations are not correctly set. The same error may occur when double-clicking an Internet Shortcut (.URL) file in the system.
To resolve the problem, use Default Programs to reset the default Web browser preference.
Fix “Application not found” error by resetting the default browser
1. Open Control Panel, Default Programs
2. Click Set your default programs
3. Select your web browser from the list
4. Click Set this program as default
5. Click OK.
Then follow these steps:
6. Click Set program access and computer defaults
7. Click Continue if you see the User Account Control prompt.
8. Click Custom
9. Select your web browser from the list
10. Click OK.
This should repair the hyperlink / http protocol associations automatically there by fixing the Application not found or General failure errors when opening hyperlinks from mail.
Here is a couple of related articles on the subject, which you’d like to read:
- How to Fix Outlook Hyperlink Restrictions Error?
- Clicking a Hyperlink in Outlook Prompts to Select a Browser, With IE set as default
Hope that helped. Let’s know your comments.
About the author
Ramesh Srinivasan founded Winhelponline.com back in 2005. He is passionate about Microsoft technologies and has a vast experience in the ITeS industry — delivering support for Microsoft's consumer products. He has been a Microsoft MVP [2003 to 2012] who contributes to various Windows support forums.