“Application not found” error When Clicking Hyperlinks in Mail

When you click on a hyperlink in your mail client such as Microsoft Outlook, Windows Mail or Windows Live Mail, you may see the Application not found or General failure errors. This happens if the default browser is not set or the html file association and/or http protocol associations are not correctly set. The same error may occur when double-clicking an Internet Shortcut (.URL) file in the system.

hyperlinks application not found

To resolve the problem, use Default Programs to reset the default Web browser preference.

Fix “Application not found” error by resetting the default browser

1. Open Control Panel, Default Programs

2. Click Set your default programs

3. Select your web browser from the list

4. Click Set this program as default

5. Click OK.

Then follow these steps:





6. Click Set program access and computer defaults

7. Click Continue if you see the User Account Control prompt.

8. Click Custom

9. Select your web browser from the list

10. Click OK.

This should repair the hyperlink / http protocol associations automatically there by fixing the Application not found or General failure errors when opening hyperlinks from mail.

Here is a couple of related articles on the subject, which you’d like to read:

  1. How to Fix Outlook Hyperlink Restrictions Error?
  2. Clicking a Hyperlink in Outlook Prompts to Select a Browser, With IE set as default

Hope that helped. Let’s know your comments.

About the author

Ramesh Srinivasan founded Winhelponline.com back in 2005. He is passionate about Microsoft technologies and has a vast experience in the ITeS industry — delivering support for Microsoft's consumer products. He has been a Microsoft MVP [2003 to 2012] who contributes to various Windows support forums.

29 thoughts on ““Application not found” error When Clicking Hyperlinks in Mail

  1. Thanks a bunch. This worked for me as well after a lot of searching.

    But I do not get the (right-click) “Open with” shell command. I made Chrome my default browser, but I have two browsers and occasionally need to open an Internet Shortcut with the other browser.
    Right-click and Open with works on other file types, for instance .mht so it is there, but not on Chrome links.
    How can I add FF as my second browser, accessible with “Open with”?

  2. Dears All,

    When an email opened I in the mail there is a site for picture you wnt to see
    If I click the picture to be viewed
    msgs. General Failure, ( The URL was: @http:/krs.bz/carview/c?c=1773068m=55833078&v=d613ae14”. Application not found
    OK
    Was this information helpful?

  3. For a computer illiterate such as myself, this was much easier than I thought it would be.

    Thank you, thank you!

  4. Once i got to step two, when i clicked on set program access and computer default, a screen popped up with different icons on it. i chose internet explorer and hit OK, it opened a window in internet explorer which remained blank… HELP!

  5. thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! worked in outlook 2010.

  6. Thanks. I looked all over for help, and yours worked, and was easy to follow. Thank you very much!!! That had been driving me up the wall.

  7. Thank you so much. I’ve been searching all over for what to do about this. Stupid Google Earth download forced Google Chrome as default and when I changed it back to Firefox, nothing worked. Your clear directions worked like a charm. Thank you thank you thank you!

  8. Thanks after an hour of useless searching and unhelpful information this solved it in 5 seconds and worked right away

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