How to Fix Outlook Hyperlink Restrictions Error?

When you click a hyperlink in Microsoft Outlook or other Office applications, you may receive the following error.

This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

This is caused by broken .html, http or https protocol file association. To resolve the problem, use these steps:

For Windows Vista, 7, 8 and 10

1. Click Start, and click Default Programs

2. Click Set program access and computer defaults

3. Click Custom, select your Web browser (e.g. Internet Explorer) and click OK

4. Close and re-open Microsoft Outlook.



For Windows XP

1. Click Start, Control Panel, double-click Add or Remove Programs

2. Click Set Program Access and Defaults

3. Click Custom

4. Under Choose a default Web browser

5. Click OK

Alternately, you may launch the Set Program Access and Defaults applet via the Start menu icon (if available), or by running the command "control appwiz.cpl,,3" via the in Start, Run dialog.


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About the author

Ramesh Srinivasan founded Winhelponline.com back in 2005. He is passionate about Microsoft technologies and he has been a Microsoft Most Valuable Professional (MVP) for 10 consecutive years from 2003 to 2012.

26 thoughts on “How to Fix Outlook Hyperlink Restrictions Error?”

  1. Thanks so much! I’ve been trying to repair this for weeks! I’ve been in the reg, all through IE, ran Outlook for XP3 compatibility…. everytwhere! This solution works! Instant repair. Thank you thank you thank you!!! 😀

  2. ditto Cathy & Evie’s comments – had tried various tactics & spent quite a bit of time researching the problem but no luck, so thanks a million for this fix!! 🙂

  3. I cannot get this to work on my pc at all still have the same message can someone help as its very annoying.

  4. I have had this problem in outlook for months and cannot get it fixed. Try every suggested solution, nothing.

  5. Tried your method but had no luck. I have Windows 7 Home Premium and Outlook 2010. Very frustrating bug!!!

  6. This solution does work, I’d never had Chrome on my Windows 7 system (as this appears to be the main cause of this problem for most people) but one day I just discovered no Hyperlinks worked in any of my MS Office 2007 applications.
    I had tried “every solution known to man” and then every one suggested from within Google’s search results…. nothing worked, weeks and weeks turned into months.

    Persevere with this solution and you will find success.

    Note:
    When I move the selected Radio button selection from ‘Use my current Web browser’ to the ‘Internet Explorer’ option (I noticed that the ‘enable access to this program’ option box was ticked – although it was “greyed out” – I got sidetracked by this and felt that here lay the route of MY problem – ignore this fact and just click ‘Okay’.
    It may also be worth ensuring no MS Office Programs or IE Explorer windows are open at the time you do this.

    Believe me, I have over 20 years experience (right back from MS-Dos 5 / Windows 3 days) and I could not get to the bottom of this particular instance,” Well Done” indeed for the enlightenment,
    (and alowing me to keep what little hair I have left, on my head and not in my hands).

    Alan Carby

  7. Alan:

    This is my problem also. I did have Chrome and removed it. Chrome does not work well with some of the dtabases I use for work so I have deleted it but I still cannot get any of the hyperlinks to work. I have gone through this process several times and each time I go back to check on the defaults the Internet Explorer button is not checked. Any suggestions?

    Laura

  8. Thank you for this post! I recently had a Java update that installed Google Chrome as the default brower. When I changed my browser back to IE, I couldn’t open links in Outlook anymore.

    This fix helped me greatly!

  9. I’ve gone through this procedure four times and it has not worked for me. In fact, everytime I go back to the”custom” area, the change I made does not seem to have become permanent. What might I be doing wrong. I’m not very happy with Java for doing this to me!

  10. this is not enough for remove this prooblem”Fix Office Outlook Hyperlink Restrictions Error”,because i have done this but my issue not fix.

  11. From What I understand, Chrome, on installation, changes some registry keys and can cause problems when removed unless manually reset. I have not looked too far into this yet, but I believe that would be the root of the reported Chrome issues.

  12. Seriously? that was it? I have looked high and low for a solution and found nothing but these complicated means to resolve it, like editing my registry etc etc. this solved my problem in the simplest way.

    thanks!!!

  13. Dear Ramesh:

    I tried your solution but it did not work.
    History: I had Google Chrome and TORCH. Started getting a tsunami of ads for TORCH apps. Decided to uninstall Google Chrome and Torch. And instantly acquired this problem on Microsoft Outlook mail – inability to open hyperlinks. Except for the timing, this event could be unrelated?

    Message: This operation canceled on account of restrictions on this computer.

    Thanks,

    Mike

  14. In my case the problem was probably caused by installing and uninstalling Chrome.

    The Custom System above doesn’t solve the problem.

    In one person’s case the settings weren’t changed permanently.

    I was also expecting a category for Office 2007 but there wasn’t one.

    My problem is hyperlink within Word 2007 won’t open up a web link despite the hyperlink is highlighted.

    I deleted the unsaved Word 2007 document, and then created another document with an hyperlink after reading Alan Carby’s message, and it still doesn’t work.

    Ramesh must be aware that it doesn’t work properly why doesn’t he supply a proper solution?

    MY PC: Office 2007, Windows 7 HP 64 bits, Internet Explorer 10 with Google as the home page.

    Microsoft’s Window Technical person verified that hyper link on a browser works properly but not within; Word 2007 and Outlook 2007’s Account Settings\Data Files\Data Files\Open Folder

    Gives the error message, ‘1. This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator’.

  15. It is probably a waste of time people leaving messages without stating which; hardware and software with versions they are using to give an indication why does some PC’s work and others don’t work.

  16. Solved (hopefully) error message, which relates to 2 different problems:

    ‘This operation has been cancelled due to restrictions in effect on this computer.Please contact your system administrator’

    The only method which has worked:
    http://support.microsoft.com/kb/310049

    SOLUTION: Copy and Paste into a Browser (Internet, Google, Firefox etc)
    but not Chrome – I used Internet Explorer 10 (latest version (Tools\About Internet Explorer) with Google as the home page (Tools\Internet Options\General Home Page).

    It appears that Google Chrome probably actually hijacks default settings, which includes Outlook (including my version 2007).

    Solution:
    I used the Windows 7, Fix it for Me version, because I have Windows 7 operating system version. It is a wizard just follow the instructions and before you know it the problem should be solved (hopefully).

    http://support.microsoft.com/kb/310049

    I, Wasted far too much time solving;Hyperlink & opening data folder within 2007;Outlook & Word

    Outlook:Tools\AccountSettings\E-mailAccounts\DataFiles\OpenFolder

    Outlook wouldn’t open Data Folder
    ‘This operation has been cancelled due to restrictions in effect on this computer.Please contact your system administrator’

    2 Microsoft(MS) Tel. Support Staff; Outlook&Office gave up-wanted £65sterling-remote viewing (access to my PC)=£65×12=£780-rip-off

    Download (save (optional maybe) and run): Microsoft Fix It Diagnostic and Repair Tool, which is Microsoft’s own official website and application, which at least 2 of their staff didn’t advise me about.

    This solution should actually work for virtually everybody.

    I have tried numerous other methods, which included (resetting defaults probably didn’t work whether: Set your default programs or set program access and computer defaults used),which didn’t work

  17. This worked for me. After uninstalling Chrome I got the “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.” error message. After much reading I decided to use your suggested fix. Worked like a charm. Thank you.

  18. Toshiba Laptop Satellite L-505, W7, Outlook 2007.

    Selecting the “Set program access and computer defaults” fix I selected IE as the default browser and Outlook as the default mail program as well. You MUST exist both Outlook and Word (in my case those programs were both open and neither would allow me to use hyperlinks) after you make your selections.

    The fix worked; initial tests with Outlook and Word were successful.

    I prefer Firefox so I will be loading that next and then seeing if that works.

  19. I am running Windows 10 – 64 bit, full install, Latest update. I have used MSOffice 2003 with out incident for a couple of years. Lately however, when using Outlook, I double click on a Hyperlink and all I get is ‘This operation has been cancelled due to restrictions in effect on this computer. Please contact your System Administrator ” any assistance you can offer will be graciously received.

    • @Michael: Resetting the default web browser via Default Programs as in the article should work. Yes. It works in Windows 10 as well.

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