[Fix] System Restore Error 0x8007007B in Windows

When you start the System Restore utility in Windows, the following error message may be displayed:

There was an unexpected error:

The filename, directory name, or volume label syntax is incorrect.

System Restore will now close.

The same error might occur when running Windows CompletePC Backup.


This problem affects especially the OEM systems that have a faulty image. This error is caused by faulty imaging by the original equipment manufacturer (OEM) that results in the presence of an invalid volume. To see if this is the problem, go to System in Control Panel and open System Protection. There will be two volumes shown, one of which is selected and named “Missing.” Selecting C:\ and deselecting “Missing” solves the problem.


Click Start, type SystemPropertiesProtection.exe. This opens the System Restore Properties dialog.

You may see two C: drives in the listing with the same Volume label (see figure below). Deselect the checkbox for the duplicate volume, and enable the checkbox for the correct drive — the one with the Windows logo.

Fig 2: System Restore enabled for the wrong drive.

The fix applies to Windows Vista through Windows 10.

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Ramesh Srinivasan is passionate about Microsoft technologies and he has been a consecutive ten-time recipient of the Microsoft Most Valuable Professional award in the Windows Shell/Desktop Experience category, from 2003 to 2012. He loves to troubleshoot and write about Windows. Ramesh founded Winhelponline.com in 2005.

9 thoughts on “[Fix] System Restore Error 0x8007007B in Windows”

  1. Great!

    This Problem also existed on my new Windows 7 PC. I couldn’t change the SystemRestore Settings, had problems with Shadow Copies and therefor couldn’t backup including all system-image files with Windows 7 integrated backup software.

    When deselecting this double drive c: like in the screenshot “automatic restore points” changing the settings for “system restore” worked, but when I backup with system image files, I still got error 0x81000019 “no shadowcopy could be created”.

  2. Sander,

    Simply highlight the (Missing) vol and click configure, then move the bullet to Disable at the top and click okay. Accept the warning, and then it will disappear. Now enable it on your real drive

  3. Thank You!

    The Fix worked perfectly for the Windows 7 Home Premium and Windows 7 Professional installations on my DELL Laptop and my DELL Desktop respectively.

  4. I had the same error message in Windows 7 Pro, but I got the error when trying to set the size for Restore Points from 0% to 20%. There were no checkboxes , but protection was turned On for the 2 hard drives listed: one (C:) and one (G:) (Missing). When I turned Off protection for (G:), that one disappeared and I could set the size for (C:) to 20%.

    Thanks, brother!


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