Dell folder opens when logging on to Windows?
Published: Nov 30, 2005Send your feedback
Symptom
When you log on to your user account, a Windows Explorer window may open that displays the contents of the C:\Program Files\Dell folder. The startup log may display the following information:
Under : HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Windows \ CurrentVersion \ Run
| Startup item | Command |
|---|---|
| type32 | "C:\Program Files\Microsoft IntelliType Pro\type32.exe" |
| IgfxTray | C:\Windows\System32\igfxtray.exe |
| NvCplDaemon | RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup |
| dla | C:\WINDOWS\system32\dla\tfswctrl.exe |
| gcasServ | "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe" |
| Dell QuickSet | C:\Program Files\Dell\QuickSet\quickset.exe |
| CTHelper | CTHELPER.EXE |
| Apoint | C:\Program Files\Apoint\Apoint.exe |
Under : HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Run
| Startup item | Command |
|---|---|
| Creative Detector | C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe /R |
| Apoint | C:\Program Files\Apoint\Apoint.exe |
| DellSupport | C:\Program Files\Dell Support\DSAgnt.exe /startup |
| Norton SystemWorks |
"C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz |
Resolution
This problem can happen if a startup registry entry pointing to a Dell application is formatted incorrectly. For instance, in the above log, there are two references to Dell software (marked in red.) Follow these steps to fix the problem:
- Click Start, Run and type Regedit.exe
- Navigate to the following location:
HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Windows \ CurrentVersion \ Run
- Double-click the entry named Dell QuickSet and add double quotes to the existing data:
C:\Program Files\Dell\QuickSet\quickset.exe
becomes:
"C:\Program Files\Dell\QuickSet\quickset.exe"
- Similarly, navigate to the following branch:
HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion\ Run
- Double-click the entry named DellSupport and add double quotes to the existing data:
C:\Program Files\Dell Support\DSAgnt.exe /startup
becomes
"C:\Program Files\Dell Support\DSAgnt.exe" /startup
- Close Regedit.exe
- Logoff, and login back to see the results.
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