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The "C:\Program Files\Symantec" folder opens automatically during logon

Published: Oct 22, 2005
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Symptom

Upon logging on to the user account, the C:\Program Files\Symantec folder launches automatically.

Resolution

This can happen if a startup registry entry pointing to a Symantec application is formatted incorrectly. For instance, the startup log may show these entries:

Under : HKLM \ Software \ Microsoft \ Windows \ CurrentVersion \ Run

Startup item Command
Synchronization Manager mobsync.exe /logon
IgfxTray C:\Windows\System32\igfxtray.exe
HotKeysCmds C:\Windows\System32\hkcmd.exe
vptray C:\Program Files\Symantec Client\vptray.exe
gcasServ "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
dla C:\Windows\system32\dla\tfswctrl.exe

The only Symantec related entry listed is vptray. To resolve the problem, follow the steps given below.

  • Open Regedit.exe and navigate to the following location:

HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Windows \ CurrentVersion \ Run

  • In the right-pane, double-click vptray
  • Change the following data:

C:\Program Files\Symantec Client\vptray.exe

to, as follows:

"C:\Program Files\Symantec Client\vptray.exe"

  • Close Regedit.exe

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