The "C:\Program Files\Symantec" folder opens automatically during logon
Published: Oct 22, 2005Send your feedback
Symptom
Upon logging on to the user account, the C:\Program Files\Symantec folder launches automatically.
Resolution
This can happen if a startup registry entry pointing to a Symantec application is formatted incorrectly. For instance, the startup log may show these entries:
Under : HKLM \ Software \ Microsoft \ Windows \ CurrentVersion \ Run
| Startup item | Command |
|---|---|
| Synchronization Manager | mobsync.exe /logon |
| IgfxTray | C:\Windows\System32\igfxtray.exe |
| HotKeysCmds | C:\Windows\System32\hkcmd.exe |
| vptray | C:\Program Files\Symantec Client\vptray.exe |
| gcasServ | "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe" |
| dla | C:\Windows\system32\dla\tfswctrl.exe |
The only Symantec related entry listed is vptray. To resolve the problem, follow the steps given below.
- Open Regedit.exe and navigate to the following location:
HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Windows \ CurrentVersion \ Run
- In the right-pane, double-click vptray
- Change the following data:
C:\Program Files\Symantec Client\vptray.exe
to, as follows:
"C:\Program Files\Symantec Client\vptray.exe"
- Close Regedit.exe
