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Unable to open fax messages present in the "Sent Items" folder?

Published: Sep 29, 2005
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Symptom

When you open the "Sent Items" folder in Windows XP Fax Console and double-click an item, it may not open in Windows Picture and Fax Viewer.

Resolution

This may happen after installing a third-party image viewer (Example: Adobe Photoshop, ThumbsPlus, IrfanView etc.) To resolve the problem, fix the file association for .TIF files.

Click Start, Run and execute these commands:

  • CMD /C ASSOC .TIF=TIFImage.Document
  • regsvr32 shimgvw.dll

If that does not help, you may use the utility discussed in this page. Now the TIF images are associated with Windows Picture and Fax Viewer.

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