{"id":80674,"date":"2026-04-10T11:42:36","date_gmt":"2026-04-10T06:12:36","guid":{"rendered":"https:\/\/www.winhelponline.com\/blog\/?p=80674"},"modified":"2026-04-10T11:42:36","modified_gmt":"2026-04-10T06:12:36","slug":"pcdsrvc_x64-pkms-driver-cannot-load-on-device","status":"publish","type":"post","link":"https:\/\/www.winhelponline.com\/blog\/pcdsrvc_x64-pkms-driver-cannot-load-on-device\/","title":{"rendered":"pcdsrvc_x64.pkms – A driver cannot load on this device"},"content":{"rendered":"

When you start your Windows 11 computer, the following warning about the driver pcdsrvc_x64.pkms may appear.<\/p>\n

Program Compatibility Assistant\r\n\r\nA driver cannot load on this device\r\n\r\nDriver: pcdsrvc_x64.pkms\r\npcdsrvc_x64.pkms<\/pre>\n
A security setting is detecting this as a vulnerable driver and blocking it from loading. You’ll need to adjust your settings to load this driver.<\/p>\n
\"pcdsrvc_x64.pkms<\/p>\n
The above error may appear on Windows 11 24H2 and higher. pcdsrvc_x64.pkms is a Dell driver, installed by the Dell SupportAssist<\/a> app.<\/p>\n
Resolution<\/h2>\n
Option 1: Update Dell SupportAssist<\/h3>\n
Please see if updating Dell SupportAssist<\/a> resolves the issue. You can download it from SupportAssist for Home PCs | Dell USA<\/a>.<\/p>\n
If that doesn’t help, uninstall Dell SupportAssist.<\/p>\n
Option 2: Uninstall Dell SupportAssist<\/h3>\n
    \n
  1. Open Control Panel \u2192 Programs and features.<\/li>\n
  2. Right-click “Dell SupportAssist” and choose Uninstall.
    \n\"dell<\/li>\n
  3. Also, uninstall Dell SupportAssist Agent, Dell SupportAssist Update Plugin, and Dell SupportAssist Remediation, if listed.<\/li>\n
  4. Restart Windows.<\/li>\n<\/ol>\n
    \n
    You may continue using Dell Update<\/strong> (for consumer PCs) or\u00a0<\/strong>the Dell Command | Update<\/strong> (DCU) application (for commercial PCs) to receive BIOS and driver updates on<\/span>\u00a0your PC.<\/p>\n
    Or you could visit the\u00a0Dell Drivers & Downloads<\/a>\u00a0<\/span>portal now and then to download the necessary updates. See also How to Get Email Alerts for Dell Driver Updates<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"
    When you start your Windows 11 computer, the following warning about the driver pcdsrvc_x64.pkms may appear.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[869],"tags":[191],"class_list":["post-80674","post","type-post","status-publish","format-standard","hentry","category-windows-11","tag-error-messages"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":50338,"url":"https:\/\/www.winhelponline.com\/blog\/dell-supportassist-installation-failed-clean-reinstall\/","url_meta":{"origin":80674,"position":0},"title":"Dell SupportAssist “Installation failed”; Cleanly Reinstall the Program","author":"Ramesh","date":"May 31, 2023","format":false,"excerpt":"Dell SupportAssist is an OEM software that installs the latest device driver updates and does hardware diagnostic checks on your computer. The Dell SupportAssist installer may be glitchy on some computers, where the error \"Installation failed\" may occur when installing or updating Dell SupportAssist. Installation failed We were unable to\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"delete dell supportassist services","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/05\/dell-services-delete.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/05\/dell-services-delete.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/05\/dell-services-delete.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/05\/dell-services-delete.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":18635,"url":"https:\/\/www.winhelponline.com\/blog\/pc-doctor-module-high-cpu-memory-and-disk-usage-and-slowdown\/","url_meta":{"origin":80674,"position":1},"title":"“PC-Doctor Module” High CPU, Memory, Disk Usage and Slowdown","author":"Ramesh","date":"September 16, 2020","format":false,"excerpt":"Occasionally, your system may slow down to a crawl due to the PC-Doctor Module process that runs in the background. 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This article tells you how to delete an orphaned service\u2026","rel":"","context":"In "Utilities"","block_context":{"text":"Utilities","link":"https:\/\/www.winhelponline.com\/blog\/category\/utilities\/"},"img":{"alt_text":"Services MMC","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2019\/07\/services-header.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2019\/07\/services-header.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2019\/07\/services-header.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2019\/07\/services-header.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":76271,"url":"https:\/\/www.winhelponline.com\/blog\/memory-integrity-incompatible-drivers-empty\/","url_meta":{"origin":80674,"position":3},"title":"Memory Integrity “Incompatible drivers” is empty","author":"Ramesh","date":"August 7, 2024","format":false,"excerpt":"The Core isolation page in Windows Security may show that the Memory integrity feature is off and your device may be vulnerable. It suggests that you resolve any driver incompatibilities and try again. 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