{"id":8060,"date":"2019-02-23T14:09:46","date_gmt":"2019-02-23T08:39:46","guid":{"rendered":"http:\/\/198.58.113.91\/blog\/?p=8060"},"modified":"2023-07-31T17:53:40","modified_gmt":"2023-07-31T12:23:40","slug":"user-profile-service-failed-sign-in-windows-10","status":"publish","type":"post","link":"https:\/\/www.winhelponline.com\/blog\/user-profile-service-failed-sign-in-windows-10\/","title":{"rendered":"Fix “The User Profile Service service failed the sign-in” Error in Windows 10"},"content":{"rendered":"

When you try to log into your Windows 10 computer using an account that was not previously logged in, you may get the error “The User Profile Service service failed the sign-in. User profile cannot be loaded<\/strong>” and the sign-in screen appears again.<\/p>\n

\"The<\/p>\n

This article tells you how to resolve the error “The User Profile Service service failed the sign-in. User profile cannot be loaded.” when logging on to a newly created user account.<\/p>\n

Fix “The User Profile Service service failed the sign-in” Error in Windows 10<\/h2>\n

During the first login to a newly created user account, Windows uses the Default<\/code> user profile template (C:\\Users\\Default<\/code>) to create a user profile for the new account. The above error occurs if the Default<\/code> user profile folder is missing or some of its sub-folders or the registry file NTUSER.DAT<\/code> are missing or corrupted.<\/p>\n

To resolve the problem, you can get a fresh copy of the Default user profile folder from another Windows 10 computer. To make it easier for you, I’ve uploaded the Default<\/code> profile folder in a zipped file.<\/p>\n

    \n
  1. Download w10-default.zip<\/a> and extract the contents to a folder.<\/li>\n
  2. Move the folder Default<\/code> to the C:\\Users<\/code> folder. If the Default<\/code> folder already exists under the Users<\/code> folder, you may want to rename the original Default<\/code> folder to Default.old<\/code> before copying.<\/li>\n<\/ol>\n

    (Note that the Default<\/code> folder is hidden by default. Make sure you first configure Explorer to show hidden files, via the Folder Options dialog or File Explorer toolbar\/ribbon.)<\/em><\/p>\n

    Contents of the “Default” user profile folder<\/h3>\n

    Inside the zip file, under the “Default” folder, here is the complete list of files and folders present:<\/p>\n

    \\AppData\r\n\\Application Data\r\n\\Cookies\r\n\\Desktop\r\n\\Documents\r\n\\Downloads\r\n\\Favorites\r\n\\Links\r\n\\Local Settings\r\n\\Music\r\n\\My Documents\r\n\\NetHood\r\n\\NTUSER.DAT\r\n\\NTUSER.DAT.LOG1\r\n\\NTUSER.DAT.LOG2\r\n\\NTUSER.DAT{GUID}.TM.blf\r\n\\NTUSER.DAT{GUID}.TMContainer00000000000000000001.regtrans-ms\r\n\\NTUSER.DAT{GUID}.TMContainer00000000000000000002.regtrans-ms\r\n\\NTUSER.DAT{GUID2}.TM.blf\r\n\\NTUSER.DAT{GUID2}.TMContainer00000000000000000001.regtrans-ms\r\n\\NTUSER.DAT{GUID2}.TMContainer00000000000000000002.regtrans-ms\r\n\\Pictures\r\n\\PrintHood\r\n\\Recent\r\n\\Saved Games\r\n\\SendTo\r\n\\Start Menu\r\n\\Templates\r\n\\Videos\r\n\\AppData\\Local\r\n\\AppData\\Roaming\r\n\\AppData\\Local\\Application Data\r\n\\AppData\\Local\\History\r\n\\AppData\\Local\\Microsoft\r\n\\AppData\\Local\\Temp\r\n\\AppData\\Local\\Temporary Internet Files\r\n\\AppData\\Local\\Microsoft\\Event Viewer\r\n\\AppData\\Local\\Microsoft\\InputPersonalization\r\n\\AppData\\Local\\Microsoft\\Windows\r\n\\AppData\\Local\\Microsoft\\Windows Sidebar\r\n\\AppData\\Local\\Microsoft\\WindowsApps\r\n\\AppData\\Local\\Microsoft\\Event Viewer\\RecentViews\r\n\\AppData\\Local\\Microsoft\\Event Viewer\\Settings.Xml\r\n\\AppData\\Local\\Microsoft\\InputPersonalization\\TrainedDataStore\r\n\\AppData\\Local\\Microsoft\\Windows\\CloudStore\r\n\\AppData\\Local\\Microsoft\\Windows\\GameExplorer\r\n\\AppData\\Local\\Microsoft\\Windows\\History\r\n\\AppData\\Local\\Microsoft\\Windows\\INetCache\r\n\\AppData\\Local\\Microsoft\\Windows\\INetCookies\r\n\\AppData\\Local\\Microsoft\\Windows\\Shell\r\n\\AppData\\Local\\Microsoft\\Windows\\Temporary Internet Files\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\r\n\\AppData\\Local\\Microsoft\\Windows\\Shell\\DefaultLayouts.xml\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group1\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group2\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group3\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group1\\1 - Desktop.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group1\\desktop.ini\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group2\\1 - Run.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group2\\2 - Search.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group2\\3 - Windows Explorer.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group2\\4 - Control Panel.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group2\\5 - Task Manager.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group2\\desktop.ini\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group3\\01 - Command Prompt.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group3\\01a - Windows PowerShell.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group3\\02 - Command Prompt.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group3\\02a - Windows PowerShell.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group3\\03 - Computer Management.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group3\\04 - Disk Management.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group3\\04-1 - NetworkStatus.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group3\\05 - Device Manager.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group3\\06 - SystemAbout.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group3\\07 - Event Viewer.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group3\\08 - PowerAndSleep.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group3\\09 - Mobility Center.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group3\\10 - AppsAndFeatures.lnk\r\n\\AppData\\Local\\Microsoft\\Windows\\WinX\\Group3\\desktop.ini\r\n\\AppData\\Local\\Microsoft\\Windows Sidebar\\Gadgets\r\n\\AppData\\Local\\Microsoft\\Windows Sidebar\\settings.ini\r\n\\AppData\\Roaming\\Microsoft\r\n\\AppData\\Roaming\\Microsoft\\Internet Explorer\r\n\\AppData\\Roaming\\Microsoft\\Network\r\n\\AppData\\Roaming\\Microsoft\\Windows\r\n\\AppData\\Roaming\\Microsoft\\Internet Explorer\\Quick Launch\r\n\\AppData\\Roaming\\Microsoft\\Internet Explorer\\Quick Launch\\desktop.ini\r\n\\AppData\\Roaming\\Microsoft\\Internet Explorer\\Quick Launch\\Shows Desktop.lnk\r\n\\AppData\\Roaming\\Microsoft\\Internet Explorer\\Quick Launch\\Window Switcher.lnk\r\n\\AppData\\Roaming\\Microsoft\\Network\\Connections\r\n\\AppData\\Roaming\\Microsoft\\Network\\Connections\\Cm\r\n\\AppData\\Roaming\\Microsoft\\Network\\Connections\\_hiddencm\r\n\\AppData\\Roaming\\Microsoft\\Windows\\CloudStore\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Network Shortcuts\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Printer Shortcuts\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Recent\r\n\\AppData\\Roaming\\Microsoft\\Windows\\SendTo\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Templates\r\n\\AppData\\Roaming\\Microsoft\\Windows\\CloudStore\\Store\r\n\\AppData\\Roaming\\Microsoft\\Windows\\SendTo\\Compressed (zipped) Folder.ZFSendToTarget\r\n\\AppData\\Roaming\\Microsoft\\Windows\\SendTo\\Desktop (create shortcut).DeskLink\r\n\\AppData\\Roaming\\Microsoft\\Windows\\SendTo\\Desktop.ini\r\n\\AppData\\Roaming\\Microsoft\\Windows\\SendTo\\Fax Recipient.lnk\r\n\\AppData\\Roaming\\Microsoft\\Windows\\SendTo\\Mail Recipient.MAPIMail\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\Accessibility\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\Accessories\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\desktop.ini\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\Maintenance\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\OneDrive.lnk\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\Startup\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\System Tools\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\Windows PowerShell\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\Accessibility\\Desktop.ini\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\Accessibility\\Magnify.lnk\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\Accessibility\\Narrator.lnk\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\Accessibility\\On-Screen Keyboard.lnk\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\Accessories\\Desktop.ini\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\Accessories\\Notepad.lnk\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\Maintenance\\Desktop.ini\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\System Tools\\Administrative Tools.lnk\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\System Tools\\Command Prompt.lnk\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\System Tools\\computer.lnk\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\System Tools\\Control Panel.lnk\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\System Tools\\Desktop.ini\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\System Tools\\File Explorer.lnk\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\System Tools\\Run.lnk\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\Windows PowerShell\\desktop.ini\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\Windows PowerShell\\Windows PowerShell (x86).lnk\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\Windows PowerShell\\Windows PowerShell ISE (x86).lnk\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\Windows PowerShell\\Windows PowerShell ISE.lnk\r\n\\AppData\\Roaming\\Microsoft\\Windows\\Start Menu\\Programs\\Windows PowerShell\\Windows PowerShell.lnk\r\n\\Documents\\My Music\r\n\\Documents\\My Pictures\r\n\\Documents\\My Videos\r\n<\/pre>\n
    That’s it! Once you copy the Default<\/code> folder to C:\\Users\\<\/code>, you should be able to login to the newly created user account and successfully establish a user profile folder for the account.<\/p>\n
    Related issue<\/strong><\/h3>\n
    Same error message.. but happens for an existing user account (not fresh login)?<\/h4>\n
    If the error occurs when logging on an existing account which you’ve been already using, then the troubleshooting procedure is completely different. In that case, you have this excellent Microsoft support knowledge base article You receive a “The User Profile Service failed the logon\u201d error message<\/a> that can fix the user account login problem.<\/p>\n","protected":false},"excerpt":{"rendered":"
    When you try to log into your Windows 10 computer using an account that was not previously logged in, you may get the error “The User Profile Service service failed the sign-in. User profile cannot be loaded” and the sign-in screen appears again. This article tells you how to resolve the error “The User Profile … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[8],"tags":[191],"class_list":["post-8060","post","type-post","status-publish","format-standard","hentry","category-windows-10","tag-error-messages"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":1355,"url":"https:\/\/www.winhelponline.com\/blog\/fix-user-profile-service-failed-logon-new-user-profile-error-windows-7\/","url_meta":{"origin":8060,"position":0},"title":"Fix “The User Profile Service service failed the logon” New User Profile Error in Windows 7","author":"Ramesh","date":"April 19, 2015","format":false,"excerpt":"When you logon to a newly created user profile for the first time, the profile may not load and the following error is seen:The User Profile Service service failed the logon.User profile cannot be loaded.Editor's Note: This guide helps you fix the above problem that occurs when logging on to\u2026","rel":"","context":"In "Windows 7"","block_context":{"text":"Windows 7","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-7\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/archived2\/w7-new-profile-err-1.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":7918,"url":"https:\/\/www.winhelponline.com\/blog\/enable-built-in-administrator-windows-10-recovery-options-advanced\/","url_meta":{"origin":8060,"position":1},"title":"How to Enable the Built-in Administrator via Windows RE","author":"Ramesh","date":"February 15, 2019","format":false,"excerpt":"There are situations where you'll need to activate and use the built-in Administrator account in Windows 10 or 11. 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Error 0x80070005: Access is denied. and Windows could not start the Microsoft Account Sign-in Assistant service on Local Computer. Error 1297:\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"wlidsvc store apps sign-in error 0x800706d9","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2024\/05\/wlidsvc-error-0x800706d9.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":25476,"url":"https:\/\/www.winhelponline.com\/blog\/error-windows-photo-viewer-cant-display-this-picture-no-memory\/","url_meta":{"origin":8060,"position":4},"title":"[Fix] Error “Windows Photo Viewer can’t display this picture”","author":"Ramesh","date":"January 3, 2022","format":false,"excerpt":"When you try to preview an image file (JPEG\/PNG) using Windows Photo Viewer, the preview would be blank and the following error message is displayed: Windows Photo Viewer can't display this picture because there might not be enough memory available on your computer. 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The error code 0x8007001F (\"ERROR_GEN_FAILURE\") means \"A device attached to the system is not functioning.\" The Setupact.log (collected using SetupDiag) contained these significant lines: (The lines containing the phrase \"Found valid profile\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"0x8007001f setup error","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2022\/11\/0x8007001f-wu-error.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2022\/11\/0x8007001f-wu-error.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2022\/11\/0x8007001f-wu-error.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2022\/11\/0x8007001f-wu-error.png?resize=700%2C400&ssl=1 2x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/posts\/8060","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/comments?post=8060"}],"version-history":[{"count":0,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/posts\/8060\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/media?parent=8060"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/categories?post=8060"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/tags?post=8060"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}