{"id":74844,"date":"2024-04-17T13:43:00","date_gmt":"2024-04-17T08:13:00","guid":{"rendered":"http:\/\/198.58.113.91\/blog\/?p=74844"},"modified":"2024-04-17T13:51:31","modified_gmt":"2024-04-17T08:21:31","slug":"setup-error-determining-pc-can-run-windows","status":"publish","type":"post","link":"https:\/\/www.winhelponline.com\/blog\/setup-error-determining-pc-can-run-windows\/","title":{"rendered":"Sorry, we’re having trouble determining if your PC can run Windows 11"},"content":{"rendered":"

When you attempt to install or reinstall Windows 10 or Windows 11 using the Media Creation Tool or ISO, the following error may occur:<\/p>\n

Sorry, we're having trouble determining if your PC can run Windows 10. Please close Setup and try again.<\/pre>\n
<\/p>\n
(or)<\/p>\n
Sorry, we're having trouble determining if your PC can run Windows 11. Please close Setup and try again.<\/pre>\n
\"Windows<\/p>\n
Cause<\/h2>\n
The most probable reason for the above error is the incorrect identifier set for the EFI boot partition.<\/p>\n
Another possibility is that the”PortableOperatingSystem<\/code>“QWORD value exists in the registry.<\/p>\n
Resolution<\/h2>\n
To resolve the error, “Sorry, we’re having trouble determining if your PC can run Windows 11” when running Windows 10 or 11 Setup, follow these steps.<\/p>\n
Note:<\/strong> The instructions in this article apply to UEFI\/GPT-based hard drive partitions. For more information, see How to Find if a Disk Uses MBR or GPT<\/a>.<\/em><\/p>\n
Step 1: Fix the EFI partition’s ID<\/h3>\n
Open Disk Management (diskmgmt.msc<\/code>) and see if the EFI Partition shows up as “EFI System Partition”. If it appears as “Basic Data Partition,” you must fix the partition’s ID.<\/p>\n
\"fix
The EFI partition appears as “Basic Data Partition” due to an incorrect ID.<\/figcaption><\/figure>\n
Also, the setupact.log and setuperr.log may record the following entries:<\/p>\n
\nInfo       ConX::Compatibility::CSystemAbstraction::HostIsUEFIFirmware: Host is UEFI.\nError      ConX::Compatibility::CSystemAbstraction::HostIsUEFIDiskLayout: Failed to retrieve system partition NT path.[gle=0x00000001]\nError      CHostIsUEFICompliantChecker failed. [Failed to check whether host has UEFI disk layout.] HRESULT = 0x80070003[gle=0x00000001]\n<\/pre>\n
In this case, you must fix the EFI’s GUID using diskpart. For detailed information, check out the article How to Fix the EFI Boot Partition’s ID Using DiskPart<\/a>.<\/h4>\n
After fixing the EFI’s identifier, the partition appears correctly in Disk Management.<\/p>\n
\"fix<\/p>\n
Check if that fixes the “Sorry, we’re having trouble determining if your PC can run Windows 11” error during Windows 10\/11 Setup.<\/p>\n
\n
Step 2: Delete the “PortableOperatingSystem” value<\/h3>\n
If the PortableOperatingSystem value is present in the registry, the setup fails with one of the following errors:<\/p>\n
Feature update to Windows 10, version 22H2 - Error 0xc0000024<\/pre>\n
Feature update to Windows 11, version 23H2 - Error 0xc0000024<\/pre>\n
Sorry, we're having trouble determining if your PC can run Windows 11. Please close Setup and try again.<\/pre>\n
The setuperr.log file may mention the error code 0xc0000024:<\/p>\n
Error CONX ConX::Compatibility::CSystemAbstraction::HostIsBootedFromPortableWorkspace: Failed to determine Portable Workspace state. HRESULT = 0xc0000024[gle=0x00000001] \nError CONX CBootFromPortableWorkspaceChecker failed. [Failed to check whether host is booted from PortableWorkspace.] HRESULT = 0xc0000024[gle=0x00000001] \nError CONX ConX::Compatibility::CCompatibilityHost::SetScanResult: Compat scan from provider wsc:setup: failed. HRESULT = 0xc0000024<\/pre>\n
Delete or rename the “PortableOperatingSystem” registry value to resolve the issue.<\/h4>\n
    \n
  1. Start the Registry Editor (regedit.exe)<\/li>\n
  2. Go to the following branch:\n
    HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Control<\/pre>\n<\/li>\n
  3. In the right pane, rename PortableOperatingSystem<\/strong> to Old.PortableOperatingSystem<\/strong><\/li>\n
  4. Exit the Registry Editor.<\/li>\n<\/ol>\n
    Restart Windows<\/strong> and see if you can run setup now.<\/p>\n
    RELATED:<\/strong> Error 0x80888002: We can\u2019t tell if your PC has enough space<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"
    When you attempt to install or reinstall Windows 10 or Windows 11 using the Media Creation Tool or ISO, the following error may occur: Sorry, we’re having trouble determining if your PC can run Windows 10. Please close Setup and try again.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[8,869],"tags":[191,781],"class_list":["post-74844","post","type-post","status-publish","format-standard","hentry","category-windows-10","category-windows-11","tag-error-messages","tag-windows-setup"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":55685,"url":"https:\/\/www.winhelponline.com\/blog\/windows-cant-tell-free-space-0x80888002\/","url_meta":{"origin":74844,"position":0},"title":"Setup Error 0x80888002: We can’t tell if your PC has enough space","author":"Ramesh","date":"June 23, 2023","format":false,"excerpt":"When you try to upgrade to Windows 11 (22H2 or higher) from a previous build or an earlier Operating System, the error 0x80888002 occurs. The following is the error message verbatim. Upgrading using the Windows Installation Assistant, ISO, or the Media Creation Tool may cause the following error. We can't\u2026","rel":"","context":"In "Windows 11"","block_context":{"text":"Windows 11","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-11\/"},"img":{"alt_text":"pc health app - green tick","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/06\/pc-health-app-green-w11.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/06\/pc-health-app-green-w11.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/06\/pc-health-app-green-w11.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/06\/pc-health-app-green-w11.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":80630,"url":"https:\/\/www.winhelponline.com\/blog\/windows-10-setup-media-center-installed\/","url_meta":{"origin":74844,"position":1},"title":"Windows 10 Setup: Windows Media Center is installed on this PC","author":"Ramesh","date":"April 3, 2026","format":false,"excerpt":"When you upgrade to Windows 10 from Windows 7 or 8, the setup may fail with the following error: What needs your attention The following things need your attention to continue the installation and keep your Windows settings, personal files, and apps. Windows Media Center is installed on this PC\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"windows 10 setup - windows media center is installed","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2026\/04\/windows_10_setup_error_media_center.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2026\/04\/windows_10_setup_error_media_center.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2026\/04\/windows_10_setup_error_media_center.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2026\/04\/windows_10_setup_error_media_center.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":49287,"url":"https:\/\/www.winhelponline.com\/blog\/mct-error-0x80080005-0x90018\/","url_meta":{"origin":74844,"position":2},"title":"Media Creation Tool Error 0x80080005 – 0x90018","author":"Ramesh","date":"May 26, 2023","format":false,"excerpt":"When you attempt to create a USB setup disk using the Media Creation Tool, the error code 0x80080005 - 0x90018 appears. There was a problem running this tool We're not sure what happened, but we're unable to run this tool on your PC. If you continue experiencing problems, reference the\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"media creation tool error 0x80080005 0x90018","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/05\/MCT-0x80080005-0x90018-1.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/05\/MCT-0x80080005-0x90018-1.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/05\/MCT-0x80080005-0x90018-1.jpg?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":79822,"url":"https:\/\/www.winhelponline.com\/blog\/cant-install-language-pack-windows\/","url_meta":{"origin":74844,"position":3},"title":"Fix: Can’t install Language Pack in Windows 10 or 11","author":"Ramesh","date":"November 15, 2025","format":false,"excerpt":"When you attempt to install a language pack via Settings or PowerShell in Windows 10 or 11, the language pack fails to install, and you may encounter error code 0x80073D01. In some cases, you may see other error codes mentioned below: 0x80073D01 0x8024002E 0x8034500C 0x800f0954 Sorry, we're having trouble getting\u2026","rel":"","context":"In "Windows"","block_context":{"text":"Windows","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/"},"img":{"alt_text":"language pack install error 0x80073d01","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2025\/11\/lp-error-0x80073d01.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2025\/11\/lp-error-0x80073d01.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2025\/11\/lp-error-0x80073d01.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2025\/11\/lp-error-0x80073d01.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":74838,"url":"https:\/\/www.winhelponline.com\/blog\/fix-efi-boot-partition-guid-set-id\/","url_meta":{"origin":74844,"position":4},"title":"How to Fix the EFI Boot Partition’s ID Using DiskPart","author":"Ramesh","date":"April 17, 2024","format":false,"excerpt":"Each partition type is strictly identified by a GUID number. For example, the data partitions (\"Basic data partition\") are identified by the GUID ebd0a0a2-b9e5-4433-87c0-68b6b72699c7. The EFI partition has the GUID c12a7328-f81f-11d2-ba4b-00a0c93ec93b. However, on some systems, the EFI partition may have an incorrect ID assigned for unknown reasons. 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