{"id":5719,"date":"2017-10-31T12:36:59","date_gmt":"2017-10-31T07:06:59","guid":{"rendered":"http:\/\/198.58.113.91\/blog\/?p=5719"},"modified":"2022-09-23T08:52:17","modified_gmt":"2022-09-23T03:22:17","slug":"username-password-incorrect-every-restart-windows-10","status":"publish","type":"post","link":"https:\/\/www.winhelponline.com\/blog\/username-password-incorrect-every-restart-windows-10\/","title":{"rendered":"[Windows 10] “The Username or Password is Incorrect” Error at Every Restart"},"content":{"rendered":"

After installing a Feature Update like Fall Creators Update<\/a>, you may face yet another weird issue. Whenever the computer is restarted, the first screen that may show up even before the login screen is: “The username or password is incorrect. Try again.<\/strong>“<\/p>\n

\"username<\/p>\n

Note that the above screen shows up even before the Welcome screen is displayed; it appears even if you haven’t had a chance to enter any username or password. After dismissing the above message, you can type the credentials in the login screen and log in successfully.<\/p>\n

This is similar to the Fall Creators Update double sign-in issue discussed in post Sign-in Screen Appears Twice in Fall Creators Update<\/a>, and the fix is exactly the same.<\/em><\/p>\n

Also, if you’re signed in to a user account (say, “User1”), and you restart the PC without explicitly signing out first. Then when you sign in as “User2” after boot-up, you might see that “User1” still shows as signed-in<\/strong>. In other words, the users are automatically logged in after every restart, which is an undesirable thing to happen.<\/p>\n

\"users<\/p>\n

These issues are not due to the Fast Startup<\/a> feature or netplwiz auto-login<\/a> method.<\/p>\n

[Fix] “The Username or Password is Incorrect” Error at Every Restart<\/h2>\n

The incorrect password error occurs only when the setting Use my sign in info to automatically finish setting up my device after an update or restart<\/strong> is turned on. This setting is supposed to speed up the Windows update process by automatically signing in after a restart, and finishing setting up your device. Then your device is locked to help keep your account and personal info safe.<\/p>\n

In Windows 10 v1703, this option was placed under Settings \u2192 Update & security \u2192 Windows Update \u2192 Advanced options.<\/em><\/p>\n

Disable “Use my sign-in info” to fix the Windows 10 sign-in problem:<\/h3>\n
    \n
  1. Click the Start button, select Settings<\/li>\n
  2. Click Accounts, and then select Sign-in options.<\/li>\n
  3. In the Privacy section, turn off Use my sign in info to automatically finish setting up my device after an update or restart<\/strong>.\"Use<\/li>\n
  4. Restart Windows.<\/li>\n<\/ol>\n

    Still, seeing the incorrect password error at startup?<\/h3>\n

    To avoid the “The user name or password is incorrect<\/strong>” error in Windows 10 and to resolve the user account sign-in issues, here is a checklist for you to follow:<\/p>\n

      \n
    1. Make sure that your caps lock is not enabled if your password contains all lowercase letters.<\/li>\n
    2. An incorrect keyboard layout can prevent you from typing the characters in your password. In systems where multiple keyboard layouts are set up, make sure to select the correct keyboard layout for typing the password in the login screen. You can change the keyboard layout in the right bottom corner of the Windows 10 login screen. After changing the correct layout, your password should work.<\/li>\n
    3. Are you’re using the same Microsoft account (MSA) (instead of a local user account) on multiple Windows 10 devices? If so, you must know that if you change the password on one computer, the same password must be used in other devices that use the same MSA. This is one major point that users often overlook.Additionally, if you’ve set up auto-login using Netplwiz.exe<\/code> earlier, you’ll need to clear it and reconfigure it again. For more information, see Setting up Automatic Login to Your Account<\/a>.<\/li>\n
    4. From the login screen, click the Forgot my password<\/strong>\u00a0link and reset your Microsoft Account password<\/a>. You can reset it using an alternate email id or phone number. A security code will be sent to your alternate contact ID or mobile number to verify your account. Once verified and the password reset, sign in to your account using the new MSA password on all your Windows 10 devices. Alternately, from another computer, visit the Reset password link https:\/\/account.live.com\/password\/reset<\/code><\/li>\n
    5. If you’re using a local account instead of MSA, you can reset the password using two methods:\n