{"id":5712,"date":"2017-10-30T20:51:36","date_gmt":"2017-10-30T20:51:36","guid":{"rendered":"http:\/\/198.58.113.91\/blog\/?p=5712"},"modified":"2022-05-15T10:54:58","modified_gmt":"2022-05-15T05:24:58","slug":"media-creation-tool-error-0x80072f76-20017","status":"publish","type":"post","link":"https:\/\/www.winhelponline.com\/blog\/media-creation-tool-error-0x80072f76-20017\/","title":{"rendered":"Windows 10 Media Creation Tool Error 0x80072f76 – 0x20017"},"content":{"rendered":"

When you run the Media Creation Tool (MCT), you may see the error 0x80072f76 - 0x20017<\/code>:<\/p>\n

There was a problem running this tool.
\nWe’re not sure what happened, but we’re unable to run this tool on your PC. If you continue experiencing problems, reference the error code when contacting customer support. Error code: 0x80072F76 – 0x20017<\/div>\n

<\/p>\n

\"media
Media Creation Tool: Error 0x80072f76<\/figcaption><\/figure>\n

The exact same MCT software binary ran well a few days back. Upon investigation, I could see that the problem is at the server end. MCT seems to be unable to download the End-Users License Agreement (Eula) .RTF file from Microsoft’s servers. This is the error seen in setuperr.log<\/code><\/p>\n

Error MOUPG  CDlpTransportHttp::PrepareFile(756): Result = 0x80072F76[gle=0x00002f76]\r\nError MOUPG  CDlpTransportHttp::TransferFile(861): Result = 0x80072F76\r\nError MOUPG  CDlpActionEula::DownloadEulaFromOnlineStoreUrl(385): Result = 0x80072F76\r\nError MOUPG  CDlpActionEula::ExecuteRoutine(168): Result = 0x80072F76\r\nError MOUPG  CDlpActionImpl > > >::Execute(441): Result = 0x80072F76\r\nError MOUPG  CDlpTask::ExecuteAction(3243): Result = 0x80072F76\r\nError MOUPG  CDlpTask::ExecuteActions(3397): Result = 0x80072F76\r\nError MOUPG  CDlpTask::Execute(1631): Result = 0x80072F76\r\nError MOUPG  CSetupManager::ExecuteTask(2169): Result = 0x80072F76[gle=0x0000013d]\r\nError MOUPG  CSetupManager::ExecuteTask(2132): Result = 0x80072F76[gle=0x0000013d]\r\nError MOUPG  CSetupManager::ExecuteDownloadMode(7401): Result = 0x80072F76[gle=0x0000013d]\r\nError MOUPG  CSetupManager::ExecuteDownlevelMode(342): Result = 0x80072F76[gle=0x0000013d]\r\nError MOUPG  CSetupManager::GetDUSetupResults(5499): Result = 0x80070490\r\nError MOUPG  CSetupManager::Execute(236): Result = 0x80072F76\r\nError MOUPG  CSetupHost::Execute(375): Result = 0x80072F76\r\n<\/pre>\n
Switching the Internet connection (ISP) did the trick<\/h3>\n
Thinking that this could be a DNS or ISP related issue, I tried changing to Google Public DNS<\/a>\u00a0IPs 8.8.8.8<\/code> & 8.8.4.4<\/code>, flushed the DNS cache using IPCONFIG<\/code>. That didn’t help. However, I switched to another internet connection (provider: BSNL 4G) and the Media Creation Tool could successfully download the EULA<\/strong> this time.<\/p>\n
\"Media
Media Creation Tool: EULA screen<\/figcaption><\/figure>\n
Related entries in setupact.log<\/code> file:<\/p>\n
2017-11-08 14:17:22, Info MOUPG Eula: Getting EULA for language: [en-us]\r\n2017-11-08 14:17:22, Info MOUPG Eula: Eula File Url From Online Store: [https:\/\/wscont.apps.microsoft.com\/winstore\/OSUpgradeNotification\/MediaCreationTool\/prod\/EULA_MCTool_EN-US_6.27.16.rtf]\r\n2017-11-08 14:17:22, Info MOUPG CreateDlpFile: Source = [https:\/\/wscont.apps.microsoft.com\/winstore\/OSUpgradeNotification\/MediaCreationTool\/prod\/EULA_MCTool_EN-US_6.27.16.rtf], Target = [C:\\$Windows.~WS\\Sources\\Panther\\Eula.rtf]\r\n2017-11-08 14:17:22, Info MOUPG ConnectToSourceUrl: Port: [443], Secure -> [TRUE]\r\n2017-11-08 14:17:22, Info MOUPG ConnectToSourceUrl: IE specifies auto-detect.\r\n2017-11-08 14:17:22, Info MOUPG ConnectToSourceUrl: Trying auto-detect...\r\n2017-11-08 14:17:22, Warning MOUPG ConnectToSourceUrl: Unable to retrieve proxy info for URL -> [0x2f94].\r\n2017-11-08 14:17:24, Info MOUPG CheckHttpRequestStatus: WinHttpQueryHeaders Status -> [200]\r\n2017-11-08 14:17:24, Info MOUPG ConnectToSourceUrl: Port: [443], Secure -> [TRUE]\r\n2017-11-08 14:17:24, Info MOUPG ConnectToSourceUrl: Requesting -> [Range: bytes=0-204388]\r\n2017-11-08 14:17:24, Info MOUPG CheckHttpRequestStatus: WinHttpQueryHeaders Status -> [206]\r\n2017-11-08 14:17:26, Info MOUPG Eula: Eula File Path: [C:\\$Windows.~WS\\Sources\\Panther\\Eula.rtf]\r\n2017-11-08 14:17:26, Info MOUPG Eula: Entering Response Execute Method\r\n2017-11-08 14:17:26, Info MOUPG CInstallUI::ShowPage: Posted MSG_INSTALLUI_SWITCH_TO_RESPONSE_PAGE\r\n2017-11-08 14:17:26, Info MOUPG CInstallUI::CInstallUIMessageWindow::SwitchToResponsePage\r\n2017-11-08 14:17:26, Info MOUPG CInstallUI::SwitchToResponsePage\r\n2017-11-08 14:18:22, Info MOUPG CInstallUI::ShowProgress: Posted MSG_INSTALLUI_SWITCH_TO_PROGRESS_PAGE\r\n2017-11-08 14:18:22, Info MOUPG CSetupResponseTemplate<class IDlpResponse>::ExecuteRoutine: Next button clicked.\r\n2017-11-08 14:18:22, Info MOUPG Eula: Leaving Response Execute Method<\/pre>\n
Since my 3G\/4G connection is slow here (and mobile data is costly), when compared to my fiber-optic internet connection, I switched over to the original internet connection after the EULA screen was displayed.<\/em><\/p>\n
So, I hope the issue is only temporary and Microsoft (or perhaps the ISPs) should fix this as soon as possible. Until then, use one of these options:<\/p>\n