{"id":31441,"date":"2023-01-02T15:10:58","date_gmt":"2023-01-02T09:40:58","guid":{"rendered":"http:\/\/198.58.113.91\/blog\/?p=31441"},"modified":"2023-04-26T08:40:14","modified_gmt":"2023-04-26T03:10:14","slug":"error-0x800703e6-998-dism-windows-update","status":"publish","type":"post","link":"https:\/\/www.winhelponline.com\/blog\/error-0x800703e6-998-dism-windows-update\/","title":{"rendered":"Errors 0x800703e6 (998) in DISM and Windows Update"},"content":{"rendered":"

Symptoms<\/h2>\n

Installing Windows Updates results in the error 0x800703e6 on a Windows 10 or 11 computer. The user is unable to install new updates or uninstall a previously installed update.<\/p>\n

Attempting to repair (in-place upgrade) the Windows installation using the Media Creation tool or the Update Assistant tool may fail with the error 0x800703e6.<\/p>\n

The System File Checker (sfc \/scannow<\/code>) fails to run; it throws the following error even though the Windows Modules Installer<\/a> is able to start correctly:<\/p>\n

Windows Resource Protection could not start the repair service.<\/pre>\n
The DISM tool (“DISM \/Online \/Cleanup-Image \/RestoreHealth”) fails to complete. It generates the following error:<\/p>\n
Error 998 Invalid access to memory location.<\/pre>\n
As a result, you’re unable to repair your Windows image using DISM\/SFC<\/a> or repair installation using MCT or ISO.<\/p>\n
The CBS and DISM logs<\/a> have the following entries:<\/p>\n
CBS.log<\/strong><\/p>\n
\r\nInfo   CBS Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x800703e6]\r\nInfo   CBS Failed to load WCP DLL: C:\\Windows\\WinSxS\\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.1220_none_7e21bc567c7ed16b\\wcp.dll [HRESULT = 0x800703e6 - ERROR_NOACCESS]\r\nInfo   CBS Failed to initialize the Core DLL: C:\\windows\\winsxs\\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.1220_none_7e21bc567c7ed16b\\\\cbscore.dll [HRESULT = 0x800703e6 - ERROR_NOACCESS]\r\nInfo   CBS Failed to initialize CBS class factory. [HRESULT = 0x800703e6 - ERROR_NOACCESS]<\/pre>\n
DISM.log<\/strong><\/p>\n
Error DISM DISM Package Manager: PID=24488 TID=21204 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800703e6)\r\nError DISM DISM Package Manager: PID=24488 TID=21204 Failed processing package changes - CDISMPackageManager::StartComponentCleanupEx(hr:0x800703e6)\r\nError DISM DISM Package Manager: PID=24488 TID=21204 Failed to start component cleanup. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x800703e6)\r\nError DISM DISM Package Manager: PID=24488 TID=21204 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800703e6)\r\nError DISM DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=800703E6<\/pre>\n
Cause<\/h2>\n
The error code 0x800703E6 (“ERROR_NOACCESS”) means “Invalid access to memory location.” The above symptoms occur if the servicing stack DLLs, namely, wcp.dll or cbscore.dll, or both are corrupt. As a result, DISM\/SFC or the repair installation will fail to run.<\/p>\n
Opening the folder containing the DLL and checking the DLL properties show that the DLL is corrupt. Here’s a case where the CbsCore.dll module got corrupted. The file’s properties tab is partially empty.<\/p>\n
\"cbscore.dll<\/p>\n
As you can see in the above screenshot, the file information is empty in the Details tab. This shows that the module has become corrupted.<\/p>\n
Resolution<\/h2>\n
To fix the DISM and servicing errors 0x800703E6<\/code> and 998<\/code>, extract fresh copies of wcp.dll<\/code> and\/or cbscore.dll<\/code> from the ISO or any other reputable source.<\/p>\n
    \n
  1. Download the appropriate version of wcp.dll<\/code> or CbsCore.dll<\/code> from WinBIndex<\/a> or extract from the ISO<\/a>.<\/li>\n
  2. Place the downloaded files in the “C:\\Files” folder, which you need to create manually.<\/li>\n
  3. Start Command Prompt (cmd.exe) as TrustedInstaller by using the AdvancedRun tool (See Instructions<\/a>).<\/li>\n
  4. In the TI Command Prompt, run the following commands:\n
    Replacing CbsCore.dll (if mentioned in the CBS log)<\/strong><\/p>\n
    cd \/d \"C:\\windows\\winsxs\\{CBSCORE.DLL_FOLDER_NAME_AS_IN_CBS_LOG}\"\r\nmove cbscore.dll C:\\\r\ncopy C:\\Files\\cbscore.dll<\/pre>\n
    Replacing wcp.dll (if mentioned in the CBS log)<\/strong><\/p>\n
    \r\ncd \/d \"C:\\windows\\winsxs\\{WCP.DLL_FOLDER_NAME_AS_IN_CBS_LOG}\"\r\nmove wcp.dll C:\\\r\ncopy C:\\Files\\wcp.dll\r\nexit<\/pre>\n
    Now, open an admin Command Prompt and see if you’re able to run the following commands:<\/p>\n
    dism \/online \/cleanup-image \/restorehealth\r\nsfc \/scannow<\/pre>\n
    If those commands run correctly, you should now be able to repair\/update Windows.<\/p>\n","protected":false},"excerpt":{"rendered":"
    Symptoms Installing Windows Updates results in the error 0x800703e6 on a Windows 10 or 11 computer. The user is unable to install new updates or uninstall a previously installed update.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[8,869],"tags":[191],"class_list":["post-31441","post","type-post","status-publish","format-standard","hentry","category-windows-10","category-windows-11","tag-error-messages"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":6729,"url":"https:\/\/www.winhelponline.com\/blog\/windows-update-0x8024a223-error-windows-10\/","url_meta":{"origin":31441,"position":0},"title":"[Fix] Windows Update Error 0x8024a223 in Windows 10","author":"Ramesh","date":"November 3, 2018","format":false,"excerpt":"When you attempt to scan for updates or when installing an update, the Windows Update page may throw the error 0x8024a223. Here is the full error message verbatim: There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"Windows Update Error 0x8024a223","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2018\/11\/wu-error-0x8024a223.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2018\/11\/wu-error-0x8024a223.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2018\/11\/wu-error-0x8024a223.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":5456,"url":"https:\/\/www.winhelponline.com\/blog\/repair-windows-10-using-dism-sfc\/","url_meta":{"origin":31441,"position":1},"title":"How to Repair Windows 10\/11 System Files Using DISM and SFC","author":"Ramesh","date":"October 10, 2017","format":false,"excerpt":"If the system files in your Windows 10\/11 computer become corrupt and the System File Checker (SFC \/scannow) is unable to reinstate the critical system files, it's due to corruption of the Component Store located in the C:\\Windows\\WinSxS directory. This directory contains the files needed for the SFC utility to\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"dism checkhealth scanhealth repair","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2017\/10\/dism-checkhealth-corrupt-registry.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2017\/10\/dism-checkhealth-corrupt-registry.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2017\/10\/dism-checkhealth-corrupt-registry.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2017\/10\/dism-checkhealth-corrupt-registry.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":32018,"url":"https:\/\/www.winhelponline.com\/blog\/dism-error-1392-file-corrupted-unreadable\/","url_meta":{"origin":31441,"position":2},"title":"DISM Error 1392 – File or directory is corrupted","author":"Ramesh","date":"January 17, 2023","format":false,"excerpt":"When you run a DISM command to scan or repair the component store, the error code 1392 appears, and DISM quits. The full error message is mentioned below. Deployment Image Servicing and Management tool [== 3.8% ] Error: 1392 The file or directory is corrupted and unreadable. The DISM log\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"run chkdsk on system drive","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/01\/run-chkdsk-c-drive.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/01\/run-chkdsk-c-drive.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/01\/run-chkdsk-c-drive.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":5472,"url":"https:\/\/www.winhelponline.com\/blog\/fix-turn-windows-features-on-or-off-is-blank-in-windows-10\/","url_meta":{"origin":31441,"position":3},"title":"[Fix] Turn Windows Features On Or Off is Blank in Windows 10\/11","author":"Ramesh","date":"October 12, 2017","format":false,"excerpt":"The Windows Features dialog box (optionalfeatures.exe) lets you add or remove additional or optional Windows features. For instance, you can remove Media Features \u2192 Windows Media Player using the Windows Features (\"Turn Windows Features On Or Off\") dialog box if you no longer plan to use WMP. Sometimes, the \"Turn\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"component store package registry currentstate","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2017\/10\/currentstate-package-component-store-registry.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2017\/10\/currentstate-package-component-store-registry.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2017\/10\/currentstate-package-component-store-registry.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2017\/10\/currentstate-package-component-store-registry.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":31285,"url":"https:\/\/www.winhelponline.com\/blog\/wlan-autoconfig-error-193-0xc1-wlansvc\/","url_meta":{"origin":31441,"position":4},"title":"WLAN AutoConfig Service Error 193 0xC1 (WlanSvc)","author":"Ramesh","date":"December 26, 2022","format":false,"excerpt":"You may not be able to connect to Wi-Fi networks on your system because the WLAN AutoConfig (WLansvc) service fails to start. Attempting to start the service results in error 193 0xC1 Let's see how to fix this error. Windows could not start the WLAN AutoConfig service on Local Computer.\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"wlansvc error 193 0xc1 - sfc scanfile","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2022\/12\/wlansvc-error-193-sfc-scanfile.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2022\/12\/wlansvc-error-193-sfc-scanfile.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2022\/12\/wlansvc-error-193-sfc-scanfile.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":5845,"url":"https:\/\/www.winhelponline.com\/blog\/error-0xc000012f-bad-image-fix-corrupt-files\/","url_meta":{"origin":31441,"position":5},"title":"Error 0xc000012f “Bad Image” When Running a Program","author":"Ramesh","date":"November 2, 2017","format":false,"excerpt":"When you run a program in Windows, error 0xc000012f may pop up, mentioning that the binary you're trying to run is corrupted. Here are some examples, with the full error message verbatim:  is either not designed to run on Windows or it contains an error. Try installing the program\u2026","rel":"","context":"In "Windows"","block_context":{"text":"Windows","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/"},"img":{"alt_text":"winword.exe bad image error gfx.dll","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2017\/11\/winword-bad-image-error.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/posts\/31441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/comments?post=31441"}],"version-history":[{"count":0,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/posts\/31441\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/media?parent=31441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/categories?post=31441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/tags?post=31441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}