When you open Settings, click System, and click on “About”, the Settings app closes automatically and generates an error report.<\/p>\n
The Reliability History<\/a> page in the classic Control Panel may show the following error:<\/p>\n The “Application” Event log may show this:<\/p>\n However, you may be able to access other pages in your Settings app. Only when accessing the “About” page causes the crash.<\/p>\n This happens if the AppX Deployment Service<\/strong> (AppXSVC) is disabled.<\/p>\n To fix the problem, enable the “AppX Deployment Service (AppXSVC)” service. This service’s startup option would be grayed out usually. Follow these steps to enable the service.<\/p>\n You should now be able to access the Settings \u2192 System \u2192 About page now. Note that you can also access this page using the Win<\/kbd> + Pause\/Break<\/kbd> key combination.<\/p>\n You can add the OEM information to the System \u2192 About page. For more information, see the article How to Add OEM Information and Logo on the About page<\/a>. The About page<\/a> shows your OS version (and the bitness<\/a>) and basic hardware specifications.<\/p>\n","protected":false},"excerpt":{"rendered":" When you open Settings, click System, and click on “About”, the Settings app closes automatically and generates an error report.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[8,869],"tags":[191],"class_list":["post-27713","post","type-post","status-publish","format-standard","hentry","category-windows-10","category-windows-11","tag-error-messages"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":27004,"url":"https:\/\/www.winhelponline.com\/blog\/add-device-printer-or-scanner-closes-window\/","url_meta":{"origin":27713,"position":0},"title":"Add a Device\/Printer\/Scanner Flashes a Window; Settings Page Crashes","author":"Ramesh","date":"August 5, 2022","format":false,"excerpt":"When you open Devices and Printers in Control Panel and click on the \"Add a Device\" or \"Add a Printer\" button, a new dialog flashes on the screen and closes. Also, the Control Panel applet crashes immediately. The same happens when you open the modern Settings page and click \"Add\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"add printer scanner - error - flashes and closes","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2022\/08\/wer-add-printer-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2022\/08\/wer-add-printer-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2022\/08\/wer-add-printer-1.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":29754,"url":"https:\/\/www.winhelponline.com\/blog\/defender-advanced-threat-protection-mssense-exe-crashes\/","url_meta":{"origin":27713,"position":1},"title":"MSSense.exe Crashes: Windows Defender Advanced Threat Protection Service Executable","author":"Ramesh","date":"November 11, 2022","format":false,"excerpt":"Many Windows 10\/11 Pro and Server 2012 R2 systems are encountering repeated mssense.exe crashes. It's the service executable for the Windows Defender Advanced Threat Protection Service (\"Sense\"), found on Pro and higher editions. When mssense.exe crashes, WerFaultSecure.exe creates a report and a crash dump every time. This can happen every\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"defender atp crash (sense - mssense.exe)","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2022\/11\/defender-atp-sense-crashes-msinfo32.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2022\/11\/defender-atp-sense-crashes-msinfo32.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2022\/11\/defender-atp-sense-crashes-msinfo32.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2022\/11\/defender-atp-sense-crashes-msinfo32.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":3105,"url":"https:\/\/www.winhelponline.com\/blog\/troubleshoot-explorer-crashes-checklist\/","url_meta":{"origin":27713,"position":2},"title":"Explorer.exe Crash Troubleshooting Tips","author":"Ramesh","date":"May 12, 2016","format":false,"excerpt":"Does Explorer crash and restart when you open a folder window or right-click a file or folder? This post tells you how to troubleshoot Explorer crashes which sometimes seriously affect our workflow. When the Explorer shell crashes, the taskbar vanishes, and the desktop remains blank for a moment while the\u2026","rel":"","context":"In "Windows"","block_context":{"text":"Windows","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2016\/05\/explorer-crash-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2016\/05\/explorer-crash-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2016\/05\/explorer-crash-1.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":3124,"url":"https:\/\/www.winhelponline.com\/blog\/open-with-choose-another-app-does-not-work-fix\/","url_meta":{"origin":27713,"position":3},"title":"Open With “Choose another app” Crashes Explorer","author":"Ramesh","date":"May 18, 2016","format":false,"excerpt":"When the user right-clicks on a file, clicks \"Open with\", and selects the option Choose another app in the Open with dialog or menu, nothing may happen. Or the Explorer shell crashes and restarts when accessing the Open With menu. In addition, the View reliability history page in the Control\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2016\/05\/openwithcrash-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2016\/05\/openwithcrash-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2016\/05\/openwithcrash-1.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":3868,"url":"https:\/\/www.winhelponline.com\/blog\/webcam-anniversary-update-windows-10-yuys-standard\/","url_meta":{"origin":27713,"position":4},"title":"Fix Webcam Issues in Windows 10 by Disabling Frame Server Mode","author":"Ramesh","date":"August 20, 2016","format":false,"excerpt":"A technological change made in Windows 10 Anniversary Update caused a problem where webcams failed to work, and the respective software (like Logitech, Skype) simply hung up within minutes of use. This problem was first perceived as a bug in the Anniversary Update, but it appears to be an intentional\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":60985,"url":"https:\/\/www.winhelponline.com\/blog\/0xc0000005-setupplatform-windows-setup\/","url_meta":{"origin":27713,"position":5},"title":"SetupPlatform.exe Error 0xc0000005 During Windows Setup","author":"Ramesh","date":"August 30, 2023","format":false,"excerpt":"When you install a Windows 10\/11 Feature Update, the setup process may go until 87% and close automatically with an exception error 0xc0000005 that is recorded in the setup logs. A crash dump file may also be generated. Setupact.log (in the Panther directory) contains these entries: Info SP BFSVC: Opening\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"diskpart list vol","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/08\/bcd-diskpart-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/08\/bcd-diskpart-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/08\/bcd-diskpart-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/08\/bcd-diskpart-1.png?resize=700%2C400&ssl=1 2x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/posts\/27713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/comments?post=27713"}],"version-history":[{"count":0,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/posts\/27713\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/media?parent=27713"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/categories?post=27713"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/tags?post=27713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\nDescription\nFaulting Application Path: C:\\Windows\\ImmersiveControlPanel\\SystemSettings.exe\n\nProblem signature\nProblem Event Name: MoBEX\nPackage Full Name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy\nApplication Name: praid:microsoft.windows.immersivecontrolpanel\nApplication Version: 10.0.19041.1865\nApplication Timestamp: 4aa1ce82\nFault Module Name: KERNELBASE.dll\nFault Module Version: 10.0.19041.1889\nFault Module Timestamp: e9ede6d6\nException Offset: 000000000010fb62\nException Code: c0000409\nException Data: 0000000000000007\nOS Version: 10.0.19044.2.0.0.256.48\nLocale ID: 1033\nAdditional Information 1: 0c65\nAdditional Information 2: 0c65e7f6e2e0d727eff849f24f3c06f6\nAdditional Information 3: 81c3\nAdditional Information 4: 81c32757a7dcaded022f5dcdbbe9e2d3<\/pre>\n
\nLog Name: Application\nSource: Application Error\nDate: 8\/29\/2022 12:27:15 PM\nEvent ID: 1000\nTask Category: (100)\nLevel: Error\nKeywords: Classic\nUser: N\/A\nComputer: OptiPlex-9020\nDescription:\nFaulting application name: SystemSettings.exe, version: 10.0.19041.1865, time stamp: 0x4aa1ce82\nFaulting module name: KERNELBASE.dll, version: 10.0.19041.1889, time stamp: 0xe9ede6d6\nException code: 0xc0000409\nFault offset: 0x000000000010fb62\nFaulting process id: 0xed8\nFaulting application start time: 0x01d8bb7491ebe5d3\nFaulting application path: C:\\Windows\\ImmersiveControlPanel\\SystemSettings.exe\nFaulting module path: C:\\WINDOWS\\System32\\KERNELBASE.dll\nReport Id: 26b7bd40-3e6c-4e82-b488-5916fdda1515\nFaulting package full name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy\nFaulting package-relative application ID: microsoft.windows.immersivecontrolpanel\n<\/pre>\n
Cause<\/h2>\n
Resolution<\/h2>\n
\n
regedit.exe<\/code>)<\/li>\nHKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Services\\AppXSvc<\/pre>\n<\/li>\n
Start<\/code>” and set its data to 3<\/strong><\/code>.
\n(Note: Start type: 3 means “Manual” start.)<\/em><\/li>\nAdditional Information<\/h3>\n