{"id":25800,"date":"2022-01-19T22:35:18","date_gmt":"2022-01-19T17:05:18","guid":{"rendered":"http:\/\/198.58.113.91\/blog\/?p=25800"},"modified":"2022-05-22T07:58:09","modified_gmt":"2022-05-22T02:28:09","slug":"photos-app-freezes-import-iphone-camera","status":"publish","type":"post","link":"https:\/\/www.winhelponline.com\/blog\/photos-app-freezes-import-iphone-camera\/","title":{"rendered":"Photos App Freezes When Importing Pictures from iPhone\/Android or Camera"},"content":{"rendered":"

When you attempt to import photos from your iPhone\/Android mobile or your camera using the built-in Photos app<\/a>, the Photos app may freeze in the middle of the transfer. The import wizard may stall after displaying the number of photos on your mobile\/camera.<\/p>\n

\"import<\/p>\n

This issue occurs especially when there are a large number of images on your mobile or camera.<\/p>\n

In some cases, you receive the following error (when importing photos from your iPhone:)<\/p>\n

Something went wrong. Your files might not have been imported. Try again.<\/pre>\n
<\/p>\n
Cause<\/h2>\n
The import process freezes when you use the Photos app to transfer images, but not when dragging and dropping the files from the phone’s internal storage via File Explorer. In all probabilities, the Photos app is flawed (at least in the earlier builds of Windows 10), as the problem occurs when importing from an iPhone or Android mobile or even your camera.<\/p>\n
It may not matter whether you use the genuine USB cable from the manufacturer or not — the import wizard may freeze anyway. Some users have stated that this happens even with an SD card or USB flash drive.<\/p>\n
\"tips<\/p>\n
Resetting<\/a> and repairing the Photos app<\/a> may sometimes work. It’s worth a try. If that doesn’t do the trick, follow one of the methods below:<\/em><\/p>\n
Solution: Photos App Freezes When Importing Pictures<\/h2>\n
Here are some workarounds to import photos from your iPhone\/Android device or camera.<\/p>\n
Enable the “Keep Originals” setting (for iPhone users)<\/h3>\n
For iPhone users:<\/p>\n
    \n
  1. Open the iPhone Settings screen.<\/li>\n
  2. Next, go to Photos \u2192 Transfer to Mac or PC.<\/li>\n
  3. Change the setting from “Automatic” to “Keep Originals.”
    \n\"iphone<\/li>\n
  4. Then restart the iPhone.<\/li>\n<\/ol>\n
    The Keep Originals<\/a> option would import the photos in the High-Efficiency Image File Format (HEIF) with the file extension .HIEC. For some users, this can prevent the Photos import wizard from freezing when importing photos from iPhone.<\/p>\n
    Also, the Keep Originals option prevents the error 0x80070141<\/a> when transferring photos from iPhone to computer.<\/p>\n
    \n
    Use the Classic Import Pictures Wizard<\/h3>\n
    Rather than using the Photos app’s import wizard (via Photos \u2192 Import \u2192 “From a connected device” or the “Import photos and videos” autoplay option), you can use the “Import pictures and videos” option. The latter uses the classic Windows Photo Viewer’s import wizard<\/a>.<\/p>\n
    (This is the best workaround<\/strong> that helped most users who faced the issue.)<\/em><\/p>\n
    To access the classic import wizard:<\/p>\n
      \n
    1. Connect iPhone\/Android mobile\/camera to the computer using the USB cable.<\/li>\n
    2. Unlock your phone<\/li>\n
    3. Open File Explorer and right-click on your mobile phone listed under “Devices and drives.”<\/li>\n
    4. Select the “Import pictures and videos” option.<\/li>\n<\/ol>\n
      \"import<\/p>\n
      This launches the Windows Photo Viewer’s Import wizard.<\/p>\n
      (Note that you don’t<\/strong> need to install the Windows Live Photo Gallery app to use the classic import wizard. It’s a built-in option, which is powered by the native Windows Photo Viewer.)<\/em><\/p>\n
      Configure the import options and complete the process. Using this classic import wizard, you can import photos as you did in Windows 7. Many users prefer this to the modern Photos app’s import wizard.<\/p>\n
      A bonus feature is that the classic wizard gives you the option to delete files from the device after importing them to the computer.<\/em><\/p>\n
      \"import<\/p>\n
      Here’s how it gets imported to the PC; a folder is created for each month of the year. You can customize the folder and file names in the import settings dialog shown above.<\/p>\n
      \"move<\/p>\n
      RELATED:<\/strong> Restore “Import pictures and videos” AutoPlay Option in Windows 10\/11<\/a><\/div>\n
      \n
      Copy the Photos using File Explorer<\/h3>\n
      Another option is to connect your phone to the computer, access the internal storage of your phone using File Explorer, and copy the photos to the hard disk.<\/p>\n
      When you connect your iPhone, iPad, or iPod touch to a computer or other device for the first time, an alert asks whether you trust the computer. Tap on the Trust (the computer) and allow the transfer of photos to\/from the connected device.<\/em><\/p>\n
      Open File Explorer and double-click on the mobile device or camera listed.<\/p>\n
      On Apple iPhones, you’ll see the folder names 100APPLE<\/code>, 101APPLE<\/code>, 102APPLE<\/code>And so forth. Each folder has several images or videos. All you need to do is select the files and drag\/drop them to a folder on your hard drive.<\/p>\n
      \"iphone<\/p>\n
      \n
      Purchase a FlashDrive storage device<\/h3>\n
      You can purchase a FlashDrive External Storage (that supports iOS, Android & Mac\/PC). It’s a dual-ended USB drive wherein you can connect your iPhone on one end and the standard USB on the other.<\/p>\n
      \"flashdrive<\/p>\n
      It’s a perfect device for backing up photos. Plug the one end to your mobile. Once you are done transferring, connect it to the PC and copy the images.<\/p>\n
      See also: Connect external storage devices to iPhone – Apple Support<\/a><\/em><\/p>\n
      I hope one of the workarounds helped you transfer photos from your mobile to the computer.<\/p>\n","protected":false},"excerpt":{"rendered":"
      When you attempt to import photos from your iPhone\/Android mobile or your camera using the built-in Photos app, the Photos app may freeze in the middle of the transfer. The import wizard may stall after displaying the number of photos on your mobile\/camera. This issue occurs especially when there are a large number of images … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[8,869],"tags":[],"class_list":["post-25800","post","type-post","status-publish","format-standard","hentry","category-windows-10","category-windows-11"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":19174,"url":"https:\/\/www.winhelponline.com\/blog\/error-0x80070141-transferring-photos-iphone-to-pc\/","url_meta":{"origin":25800,"position":0},"title":"Error 0x80070141 Transferring Photos from iPhone to Computer","author":"Ramesh","date":"October 11, 2020","format":false,"excerpt":"When you transfer the photos from your iPhone or iPad to a PC or Mac, you may receive the error 0x80070141 - The device is unreachable. The error may occur regardless of whether you transfer the photos via the Import Photos wizard or when copying them manually from the DCIM\u2026","rel":"","context":"In "Windows"","block_context":{"text":"Windows","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/"},"img":{"alt_text":"iphone media transfer automatic vs keep originals","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2020\/10\/iphone-transfer-settings-1.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2020\/10\/iphone-transfer-settings-1.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2020\/10\/iphone-transfer-settings-1.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2020\/10\/iphone-transfer-settings-1.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":10327,"url":"https:\/\/www.winhelponline.com\/blog\/restore-import-pictures-and-videos-autoplay-option-windows-10\/","url_meta":{"origin":25800,"position":1},"title":"Restore “Import pictures and videos” AutoPlay Option in Windows 10\/11","author":"Ramesh","date":"July 14, 2019","format":false,"excerpt":"Windows 10 has the Import photos and videos option in the AutoPlay dialog which helps you import photos and videos from your phone, SD card, camera, etc. The option uses the built-in Photos app to import photos and media from the device into your Pictures folder. However, many users would\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"import pictures and videos autoplay windows 10","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2019\/07\/w10-import-pictures-rundll32-3.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":80340,"url":"https:\/\/www.winhelponline.com\/blog\/cant-import-vpb-files-photos-legacy-windows-11\/","url_meta":{"origin":25800,"position":2},"title":"Can’t Import .VPB Files Using Photos Legacy in Windows 11","author":"Ramesh","date":"February 27, 2026","format":false,"excerpt":"You may have created a new video project and exported it to a Video Project Backup file (.vpb) using the Photos Legacy app in Windows 10. However, you're unable to import the .vpb file on a Windows 11 computer, even after installing the Photos Legacy app. On Windows 11, the\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"import .vpb video project backup windows 10 version","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2026\/02\/import_vbp_windows-10.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":9401,"url":"https:\/\/www.winhelponline.com\/blog\/fix-photos-error-package-could-not-be-registered\/","url_meta":{"origin":25800,"position":3},"title":"Fix: Photos error “Package could not be registered”","author":"Ramesh","date":"May 19, 2019","format":false,"excerpt":"When you double-click an image file (e.g., .jpg, .png, .gif files) with the Photos app set as the default program on your Windows 10 computer, error Package could not be registered may pop up. This post has instructions on how to fix the problem. Fix: Photos error \"Package could not\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"Package could not be registered - photos app","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2019\/05\/photos-reset-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2019\/05\/photos-reset-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2019\/05\/photos-reset-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2019\/05\/photos-reset-1.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":6398,"url":"https:\/\/www.winhelponline.com\/blog\/resize-images-photos-app-windows-10\/","url_meta":{"origin":25800,"position":4},"title":"How to Resize Images Using Photos App in Windows 10","author":"Ramesh","date":"August 2, 2018","format":false,"excerpt":"The Photos app, a modern (UWP) app which replaces the classic Windows Photo Viewer, as Microsoft wanted to make the UI seamless between Windows 10 Mobile and Windows 10 for computers platforms. When Windows 10 was released, many users had to manually add the Windows Photo Viewer classic app using\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"resize images photos app","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2018\/08\/photos-image-resize-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2018\/08\/photos-image-resize-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2018\/08\/photos-image-resize-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2018\/08\/photos-image-resize-1.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":3054,"url":"https:\/\/www.winhelponline.com\/blog\/move-copy-files-multiple-sub-folders-single-folder\/","url_meta":{"origin":25800,"position":5},"title":"How to Copy Files from Multiple Subfolders to a Single Folder?","author":"Ramesh","date":"May 1, 2016","format":false,"excerpt":"When importing photos from your camera or SD card via AutoPlay dialog using the Photos app, many sub-folders (month and year-wise) are created in the destination folder, which may not be what you wanted. Here is a step-by-step guide that explains how to move all files recursively from multiple subfolders\u2026","rel":"","context":"In "Utilities"","block_context":{"text":"Utilities","link":"https:\/\/www.winhelponline.com\/blog\/category\/utilities\/"},"img":{"alt_text":"iphone dcim","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2016\/05\/iphone-dcim.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2016\/05\/iphone-dcim.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2016\/05\/iphone-dcim.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/posts\/25800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/comments?post=25800"}],"version-history":[{"count":0,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/posts\/25800\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/media?parent=25800"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/categories?post=25800"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/tags?post=25800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}