{"id":24347,"date":"2021-09-20T13:39:51","date_gmt":"2021-09-20T08:09:51","guid":{"rendered":"http:\/\/198.58.113.91\/blog\/?p=24347"},"modified":"2021-10-06T10:21:30","modified_gmt":"2021-10-06T04:51:30","slug":"cant-rename-delete-ogg-file-crashes-explorer","status":"publish","type":"post","link":"https:\/\/www.winhelponline.com\/blog\/cant-rename-delete-ogg-file-crashes-explorer\/","title":{"rendered":"Can&#8217;t Rename or Delete OGG file; Explorer Crashes"},"content":{"rendered":"<p>When you attempt to rename or delete a .ogg file in File Explorer on Windows 10, the folder window may stop responding. And, when you close the folder window, it terminates and restarts Explorer &#8212; i.e., crashes the Explorer shell process.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-24348\" src=\"https:\/\/www.winhelponline.com\/blog\/wp-content\/uploads\/2021\/09\/ogg-explorer-crash.png\" alt=\"crashes explorer when renaming or deleting ogg file\" width=\"700\" height=\"319\" \/><\/p>\n<p>When this happens, a critical error entry is registered in the Windows Event Viewer (Application log), such as the one below:<\/p>\n<pre>Log Name: Application\r\nSource: Application Hang\r\nDate: \r\nEvent ID: 1002\r\nTask Category: (101)\r\nLevel: Error\r\nKeywords: Classic\r\nUser: N\/A\r\nComputer: OptiPlex-9020\r\nDescription:\r\nThe program explorer.exe version 10.0.19041.1202 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.\r\nProcess ID: 644c\r\nStart Time: 01d7adf0378a17f9\r\nTermination Time: 0\r\nApplication Path: C:\\Windows\\explorer.exe\r\nReport Id: d79a3ba8-663b-4e5a-af28-42ffd0ba6ab0\r\nFaulting package full name: \r\nFaulting package-relative application ID: \r\nHang type: Unknown<\/pre>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-24350\" src=\"https:\/\/www.winhelponline.com\/blog\/wp-content\/uploads\/2021\/09\/ogg-explorer-reliability-monitor.png\" alt=\"crashes explorer when renaming or deleting ogg file\" width=\"586\" height=\"93\" \/><br \/>\nIn some cases, the crash can happen even if you&#8217;re not deleting or renaming the files; if the folder contains .ogg, sooner or later, explorer crashes.<\/p>\n<h2>Cause<\/h2>\n<p>The non-responsiveness when renaming or deleting a .ogg file is caused by Microsoft&#8217;s Web Media Extensions, a component that extends Windows 10 to play OGG, Vorbis, and Theora encoded audio.<\/p>\n<p>The Web Media Extensions package extends Microsoft Edge and Windows 10 to support open-source formats commonly encountered on the web. This Media Extension package lets users natively play content delivered in the OGG container or encoded using the Vorbis or Theora codecs. Once installed, this extension is automatically used by both websites and apps with no user action required. This package includes the following technologies:<\/p>\n<ul>\n<li>OGG Container Parser<\/li>\n<li>Vorbis Decoder<\/li>\n<li>Theora Decoder<\/li>\n<\/ul>\n<p>The Web Media Extensions package contains the following modules:<\/p>\n<pre>avcodec-58_ms.dll\r\navdevice-58_ms.dll\r\navfilter-7_ms.dll\r\navformat-58_ms.dll\r\navutil-56_ms.dll\r\nDecoderAppService.dll\r\nDecoderAppService.winmd\r\nFFmpegInterop.dll\r\nFFmpegInterop.winmd\r\nMicrosoft.WebMediaExtensions.exe\r\nMicrosoft_WebMediaExtensions.winmd\r\nresources.pri\r\nSourceAppService.dll\r\nSourceAppService.winmd\r\nswresample-3_ms.dll\r\nswscale-5_ms.dll<\/pre>\n<div class=\"rp\"><strong>RELATED:<\/strong> <a href=\"https:\/\/www.winhelponline.com\/blog\/fix-slow-right-click-crashes-shell-extensions\/\">Fix: Slow Right Click and Explorer Crashes Caused by Shell Extensions<\/a><\/div>\n<h2>Solution<\/h2>\n<p>To resolve the issue of <a href=\"https:\/\/www.winhelponline.com\/blog\/troubleshoot-explorer-crashes-checklist\/\">Explorer crashing<\/a> when renaming or deleting a .ogg file, uninstall the Web Media Extension package.\u00a0Follow these steps to do so:<\/p>\n<ol>\n<li>Click Start, Settings, Apps, Apps &amp; features.<\/li>\n<li>Scroll down the list, select Web Media Extensions, and click Uninstall.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-24349\" src=\"https:\/\/www.winhelponline.com\/blog\/wp-content\/uploads\/2021\/09\/web-media-extensions-uninstall.png\" alt=\"crashes explorer when renaming or deleting ogg file\" width=\"471\" height=\"324\" \/><br \/>\n<em><strong>Note:<\/strong> If you need this extension later, you can install it via the <a href=\"https:\/\/www.microsoft.com\/en-us\/p\/web-media-extensions\/9n5tdp8vcmhs\" target=\"_blank\" rel=\"noopener\">Microsoft Store<\/a>.<\/em><\/li>\n<\/ol>\n<p><em>(Whether the Web Media Extensions is installed on the computer or not, apps like VLC Player, Chrome, Firefox, Groove Music can play OGG files by default. You need this package only if you want to play OGG files in Edge and other apps.)<\/em><\/p>\n<p>Alternately, you can open PowerShell and run the following command-line to <a href=\"https:\/\/www.winhelponline.com\/blog\/windows-10-store-apps-uninstaller-preinstalled-apps\/\">uninstall<\/a> the Web Media Extensions package:<\/p>\n<pre>Get-AppxPackage Microsoft.WebMediaExtensions | Remove-AppxPackage<\/pre>\n<div class=\"rp\"><strong>RELATED:<\/strong> <a href=\"https:\/\/www.winhelponline.com\/blog\/windows-10-store-apps-uninstaller-preinstalled-apps\/\">How to Uninstall Preinstalled Apps in Windows 10 Using Different Ways<\/a><\/div>\n<p>You should be able to successfully rename or delete .ogg files in File Explorer now.<\/p>\n<p><em>(If you need to convert the .ogg files into .mp3, you may use one of the free tools mentioned in <a href=\"https:\/\/www.winhelponline.com\/blog\/how-to-convert-wma-files-to-mp3-format-windows\/\">this article<\/a>.)<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you attempt to rename or delete a .ogg file in File Explorer on Windows 10, the folder window may stop responding. And, when you close the folder window, it terminates and restarts Explorer &#8212; i.e., crashes the Explorer shell process. When this happens, a critical error entry is registered in the Windows Event Viewer &#8230; <a title=\"Can&#8217;t Rename or Delete OGG file; Explorer Crashes\" class=\"read-more\" href=\"https:\/\/www.winhelponline.com\/blog\/cant-rename-delete-ogg-file-crashes-explorer\/\" aria-label=\"Read more about Can&#8217;t Rename or Delete OGG file; Explorer Crashes\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[8],"tags":[191],"class_list":["post-24347","post","type-post","status-publish","format-standard","hentry","category-windows-10","tag-error-messages"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":6319,"url":"https:\/\/www.winhelponline.com\/blog\/delete-a-stubborn-file-folder-in-windows\/","url_meta":{"origin":24347,"position":0},"title":"How to Delete a Stubborn Undeletable File or Folder in Windows","author":"Ramesh","date":"July 21, 2018","format":false,"excerpt":"Many of you would have come across situations where you can't delete a file or folder no matter how you try. This article discusses the ways to delete files or folders that are stubborn or undeletable using normal methods. There could be at least 4 reasons you cannot remove those\u2026","rel":"","context":"In &quot;Utilities&quot;","block_context":{"text":"Utilities","link":"https:\/\/www.winhelponline.com\/blog\/category\/utilities\/"},"img":{"alt_text":"duplicate windows directory - inaccessible","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2018\/07\/duplicate-windows-dir-2.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2018\/07\/duplicate-windows-dir-2.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2018\/07\/duplicate-windows-dir-2.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":3105,"url":"https:\/\/www.winhelponline.com\/blog\/troubleshoot-explorer-crashes-checklist\/","url_meta":{"origin":24347,"position":1},"title":"Explorer.exe Crash Troubleshooting Tips","author":"Ramesh","date":"May 12, 2016","format":false,"excerpt":"Does Explorer crash and restart when you open a folder window or right-click a file or folder? This post tells you how to troubleshoot Explorer crashes which sometimes seriously affect our workflow. When the Explorer shell crashes, the taskbar vanishes, and the desktop remains blank for a moment while the\u2026","rel":"","context":"In &quot;Windows&quot;","block_context":{"text":"Windows","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2016\/05\/explorer-crash-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2016\/05\/explorer-crash-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2016\/05\/explorer-crash-1.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":5521,"url":"https:\/\/www.winhelponline.com\/blog\/error-0x80070091-directory-not-empty-deleting-folder-copying-chkdsk\/","url_meta":{"origin":24347,"position":2},"title":"Error 0x80070091 &#8220;The directory is not empty&#8221; When Deleting or Copying a Folder","author":"Ramesh","date":"October 15, 2017","format":false,"excerpt":"When you attempt to delete a folder or copy it to another location or drive, the following error may pop up: Interrupted Action. An unexpected error is keeping you from deleting the folder. If you continue to receive this error, you can use the error code to search for help\u2026","rel":"","context":"In &quot;Windows&quot;","block_context":{"text":"Windows","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/"},"img":{"alt_text":"0x80070091 directory not empty","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2017\/10\/0x80070091_dir_not_empty.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":9691,"url":"https:\/\/www.winhelponline.com\/blog\/fix-slow-right-click-crashes-shell-extensions\/","url_meta":{"origin":24347,"position":3},"title":"[Fix] Slow Right Click and Crashes Caused by Shell Extensions","author":"Ramesh","date":"June 8, 2019","format":false,"excerpt":"When you right-click on a file or folder on some computers, the context menu may take many seconds to appear. This article tells you how to fix the slow right-click issues and other context menu handler shell extension problems in Windows. Here are some of the symptoms you may be\u2026","rel":"","context":"In &quot;Utilities&quot;","block_context":{"text":"Utilities","link":"https:\/\/www.winhelponline.com\/blog\/category\/utilities\/"},"img":{"alt_text":"eset context menu windows 11","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2019\/06\/eset-w11-fast-context-menu-broken.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":1825,"url":"https:\/\/www.winhelponline.com\/blog\/error-rename-move-folder-not-exist\/","url_meta":{"origin":24347,"position":4},"title":"Fix: Cannot Rename or Move Folders &#8211; The File or folder does not exist","author":"Ramesh","date":"March 4, 2016","format":false,"excerpt":"When you try to move or rename a folder in Windows 10 or 11, the errors Can't find the specified file, and The file or folder does not exist occur. Also, duplicate icons with no text appear for special folders, namely Documents, Downloads, Music, Pictures, and Videos, under This PC\u2026","rel":"","context":"In &quot;Windows 10&quot;","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"cannot rename folders - windows 11 - folderdescriptions","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2016\/03\/cant-rename-folder-windows-11.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2016\/03\/cant-rename-folder-windows-11.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2016\/03\/cant-rename-folder-windows-11.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2016\/03\/cant-rename-folder-windows-11.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":27716,"url":"https:\/\/www.winhelponline.com\/blog\/disable-undo-redo-feature-in-windows\/","url_meta":{"origin":24347,"position":5},"title":"How to Disable the Undo\/Redo Feature for File Operations in Windows","author":"Ramesh","date":"August 29, 2022","format":false,"excerpt":"When you perform a file operation (e.g., delete, rename, copy, or move a file or folder) in Windows, you'll see the corresponding \"Undo...\" option in the desktop right-click menu. One of the options, \"Undo Copy\", \"Undo Move\", \"Undo Rename\", or \"Undo Delete\" is shown in the context menu. Similarly, when\u2026","rel":"","context":"In &quot;Windows&quot;","block_context":{"text":"Windows","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/"},"img":{"alt_text":"disable undo and redo in explorer shell","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2022\/08\/undo-redo-explorer.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/posts\/24347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/comments?post=24347"}],"version-history":[{"count":0,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/posts\/24347\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/media?parent=24347"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/categories?post=24347"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.winhelponline.com\/blog\/wp-json\/wp\/v2\/tags?post=24347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}