{"id":10540,"date":"2019-07-31T07:29:33","date_gmt":"2019-07-31T01:59:33","guid":{"rendered":"http:\/\/198.58.113.91\/blog\/?p=10540"},"modified":"2023-08-02T20:41:22","modified_gmt":"2023-08-02T15:11:22","slug":"error-0x80070015-in-windows-update-microsoft-store-and-defender","status":"publish","type":"post","link":"https:\/\/www.winhelponline.com\/blog\/error-0x80070015-in-windows-update-microsoft-store-and-defender\/","title":{"rendered":"Error 0x80070015 in Windows Update, Microsoft Store and Defender"},"content":{"rendered":"

When you attempt to install updates via Windows Update, download apps or install app updates via the Microsoft Store app, or run a scan using Defender, error 0x80070015<\/code> may pop up. This post tells you how to fix the error 0x80070015<\/code>.<\/p>\n

\"error
Error 0x80070015 “Something unexpected happened” in Store<\/figcaption><\/figure>\n
\"error
Error 0x80070015 during Windows Update<\/figcaption><\/figure>\n

The error code 0x80070015<\/code> means The device is not ready<\/strong><\/em>. This implies that the Windows Update, Store or Defender were trying to access a drive which is not accessible. Running the Windows Update Troubleshooter<\/a> and resetting<\/a> or reinstalling<\/a> the Microsoft Store, or running the Store apps troubleshooter<\/a> may not help.<\/p>\n

Fix: Error 0x80070015 in Windows Update, Microsoft Store<\/h2>\n

Third-party drive emulation tools like PowerISO can create a number of virtual drives. It’s possible that the update process used by Windows Update or Microsoft Store attempts to access these drives and encounters the error 0x80070015. To prevent the problem, set the number of drives to 0 in PowerISO or similar application you use.<\/p>\n

    \n
  1. Run PowerISO, click the Mount<\/strong> button on the toolbar.<\/li>\n
  2. In the virtual drive menu that pops up, select Set number of drives<\/strong><\/li>\n
  3. Select Disable<\/strong>. This disables all the virtual drives added by PowerISO.<\/li>\n<\/ol>\n

    See if you can use Windows Update or Microsoft Store now. If nothing helps, uninstall PowerISO and restart Windows to fix the problem.<\/p>\n

    Editor’s note:<\/strong> In Windows v1903, Windows 10 uses a reserved drive<\/a> for Windows Update that’s exclusively used for storing temporary Windows Update data. As a result, I believe that the error 0x80070015 may not occur during Windows Update in Windows 10 v1903 and higher.<\/em><\/p>\n

    Start the Diagnostic Policy Service<\/h4>\n

    If that doesn’t help, make sure that the “Diagnostic Policy Service” (DPS) is started and running.<\/p>\n

      \n
    1. Start the Services MMC (services.msc<\/code>)<\/li>\n
    2. Double-click Diagnostic Policy Service<\/strong><\/li>\n
    3. Set its startup type<\/a> to Automatic<\/strong><\/li>\n
    4. Click Start<\/strong> to start the service manually.<\/li>\n<\/ol>\n

      Hope the above steps fix the error 80070015 in Windows Update and Microsoft Store.<\/p>\n

      Windows Defender error 0x80070015<\/h4>\n

      To prevent the Windows Defender error 0x80070015, when you do a custom scan, make sure that you deselect the\u00a0CD\/DVD drive if there is no media in it. Also, the same for virtual drives added by third-party programs.<\/p>\n","protected":false},"excerpt":{"rendered":"

      When you attempt to install updates via Windows Update, download apps or install app updates via the Microsoft Store app, or run a scan using Defender, error 0x80070015 may pop up. This post tells you how to fix the error 0x80070015.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[8],"tags":[191],"class_list":["post-10540","post","type-post","status-publish","format-standard","hentry","category-windows-10","tag-error-messages"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":80443,"url":"https:\/\/www.winhelponline.com\/blog\/microsoft-store-error-0x8024500c\/","url_meta":{"origin":10540,"position":0},"title":"[Fix] Microsoft Store Error 0x8024500c","author":"Ramesh","date":"March 11, 2026","format":false,"excerpt":"When you try to install or update an app in the Microsoft Store, the error code 0x8024500c may occur. Here's the full error message verbatim: Turn on Windows Update This install is prevented by policy. Ask your admin to enable Windows Update. Code: 0x8024500C Cause Error code 0x8024500c occurs when\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"Microsoft Store error 0x8024500c when installing or updating apps","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2026\/03\/0x8024500c_store_error.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2026\/03\/0x8024500c_store_error.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2026\/03\/0x8024500c_store_error.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2026\/03\/0x8024500c_store_error.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":55021,"url":"https:\/\/www.winhelponline.com\/blog\/store-error-80072efd-80072efe-80d02002-80072ee2\/","url_meta":{"origin":10540,"position":1},"title":"Store Error 0x80072EFD, 0x80072EFE, 0x80D02002 or 0x80072EE2","author":"Ramesh","date":"June 20, 2023","format":false,"excerpt":"You may be unable to install or update apps in your Microsoft Store. Nothing may happen when clicking \"Install\" to install a Store app. The \"Microsoft-Windows-Store\/Operational\" event log may record the following errors: NULL Error: Unknown HResult Error code: 0x80072ee2 Source (111) 0x80072ee2 = ERROR_INTERNET_TIMEOUT Task Category: Gaming Services. Or\u2026","rel":"","context":"In "Windows 10"","block_context":{"text":"Windows 10","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-10\/"},"img":{"alt_text":"Store Error 0x80072EFD, 0x80072EFE, 0x80D02002 or 0x80072EE2","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/06\/store-error-0x80072ee2.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/06\/store-error-0x80072ee2.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/06\/store-error-0x80072ee2.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2023\/06\/store-error-0x80072ee2.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":26655,"url":"https:\/\/www.winhelponline.com\/blog\/need-new-app-open-windows-defender-link\/","url_meta":{"origin":10540,"position":2},"title":"You’ll need a new app to open this windowsdefender link","author":"Ramesh","date":"May 9, 2022","format":false,"excerpt":"After installing the Windows 11 Feature Update, you may notice that the Windows Defender Security settings page can't be opened. Nothing may happen when you open the Windows Security dashboard, or the following error may occur when you do so: You'll need a new app to open this windowsdefender link\u2026","rel":"","context":"In "Windows 11"","block_context":{"text":"Windows 11","link":"https:\/\/www.winhelponline.com\/blog\/category\/microsoft\/windows\/windows-11\/"},"img":{"alt_text":"get an app to open windows defender link","src":"https:\/\/i0.wp.com\/www.winhelponline.com\/blog\/wp-content\/uploads\/2022\/05\/get-an-app-defender-link.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":26827,"url":"https:\/\/www.winhelponline.com\/blog\/microsoft-defender-service-error-2-cannot-find-file\/","url_meta":{"origin":10540,"position":3},"title":"Microsoft Defender Service Error 2 “Cannot Find the File Specified”","author":"Ramesh","date":"July 9, 2022","format":false,"excerpt":"In the aftermath of a malware attack and subsequent removal using specialized programs, you may notice that the Microsoft Defender Antivirus service fails to start on your Windows 10 or 11 computer. 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