How to Use Quick Assist in Windows 10 to Give and Get Assistance Remotely?

Quick Assist is a remote assistance program which is included in the Windows 10 Anniversary Update, but not much advertised. Here is a walk-through on how to use “Quick Assist”.

Give Assistance

Start Quick Assist app from Start menu All Apps – Windows Accessories, or using search. Here is the sequence of steps if you’re going to help someone.

quick assist in windows 10

Click Give assistance

quick assist in windows 10

You’ll need to sign in with a Microsoft account. Optionally, you can sign-in with a single-use code (sort of a PIN) if you don’t want to type in your MSA credentials.

quick assist in windows 10

The Security code would be generated and is valid for the next 10 minutes. Share this code with the person who wants to receive help.

quick assist in windows 10

quick assist in windows 10

Get Assistance

Here are the steps to receive help from an expert.

Start Quick Assist app from Start menu All Apps – Windows Accessories, or using search.

quick assist in windows 10

Click “Get Assistance”

quick assist in windows 10

Enter the security code you received from the expert.

quick assist in windows 10

Permit full control access to the expert by clicking Allow

quick assist in windows 10

Quick Assist – Window Screenshots

After connection is established, here is how the screen looks like in the target computer.

quick assist in windows 10

And here is the user interface of the Quick Assist administrator – the one who is providing assistance.

quick assist in windows 10

The Admin toolbar has a set of handy buttons: Annotate, Fit Screen, Restart (the remote computer), Task Manager, Pause and End.

quick assist in windows 10

And when the session is Ended either by the admin or by the receiver, a feedback screen would pop-up in both the computers, where you can enter your rating and comments.

That’s it!

About the author

Ramesh Srinivasan founded Winhelponline.com back in 2005. He is passionate about Microsoft technologies and has a vast experience in the ITeS industry — delivering support for Microsoft's consumer products. He has been a Microsoft MVP [2003 to 2012] who contributes to various Windows support forums.

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