When you open Settings, click System, and click on “About”, the Settings app closes automatically and generates an error report.
The Reliability History page in the classic Control Panel may show the following error:
Description Faulting Application Path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe Problem signature Problem Event Name: MoBEX Package Full Name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy Application Name: praid:microsoft.windows.immersivecontrolpanel Application Version: 10.0.19041.1865 Application Timestamp: 4aa1ce82 Fault Module Name: KERNELBASE.dll Fault Module Version: 10.0.19041.1889 Fault Module Timestamp: e9ede6d6 Exception Offset: 000000000010fb62 Exception Code: c0000409 Exception Data: 0000000000000007 OS Version: 10.0.19044.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 0c65 Additional Information 2: 0c65e7f6e2e0d727eff849f24f3c06f6 Additional Information 3: 81c3 Additional Information 4: 81c32757a7dcaded022f5dcdbbe9e2d3
The “Application” Event log may show this:
Log Name: Application Source: Application Error Date: 8/29/2022 12:27:15 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: OptiPlex-9020 Description: Faulting application name: SystemSettings.exe, version: 10.0.19041.1865, time stamp: 0x4aa1ce82 Faulting module name: KERNELBASE.dll, version: 10.0.19041.1889, time stamp: 0xe9ede6d6 Exception code: 0xc0000409 Fault offset: 0x000000000010fb62 Faulting process id: 0xed8 Faulting application start time: 0x01d8bb7491ebe5d3 Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 26b7bd40-3e6c-4e82-b488-5916fdda1515 Faulting package full name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel
However, you may be able to access other pages in your Settings app. Only when accessing the “About” page causes the crash.
To fix the problem, enable the “AppX Deployment Service (AppXSVC)” service. This service’s startup option would be grayed out usually. Follow these steps to enable the service.
Start the Registry Editor (
regedit.exe) and go to the following branch:
(Note: Start type: 3 means “Manual” start.)
Exit the Registry Editor and restart Windows.
You should now be able to access the Settings → System → About page now. Note that you can also access this page using the Win + Pause/Break key combination.
You can add the OEM information to the System → About page. For more information, see the article How to Add OEM Information and Logo on the About page. The About page shows your OS version (and the bitness) and basic hardware specifications.
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