How to Install and Run the Windows Installer Cleanup Utility if Windows Installer Fails to Work

If you’re greeted with the Windows Installer setup screen for an existing product everytime when you try to install a new program, you usually repair the existing application, or use the Windows Installer Cleanup Utility to remove the installer information of the existing application before reinstalling it. The problem is the Windows Installer Cleanup Utility Setup itself uses Windows Installer and hence it may not run in the above scenario. Here is an option which can be used to launch the Windows Installer Cleanup Utility without installing it.

1. Download the Windows Installer Cleanup Utility (msicuu2.exe)

2. Click Start, Run. type %temp% and press ENTER. This opens the Temporary folder of your user profile.

3. Double-click the file msicuu2.exe that you downloaded earlier in Step 1.

4. Running msicuu2.exe should automatically extract the setup package to the %temp% folder, under the folder named IXP000.TMP.

5. Copy the folder IXP000.TMP to your Desktop.

Note: Ignore (and dismiss) any Windows Installer prompts or errors that may be displayed at this time. You already got all the files you need, to run the Windows Installer Cleanup Utility manually.

6. Open the IXP000.TMP folder in your Desktop.

7. If you’re using a Windows 9x system (Windows 95/98/Me), rename the file MsiZapA.exe to MsiZap.exe. If you’re using Windows 2000/XP/2003, rename the file MsiZapU.exe to MsiZap.exe

8. Double-click the file msicuu.exe, and voilà, this starts the Windows Installer Cleanup Utility.

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About the author

Ramesh Srinivasan founded back in 2005. He is passionate about Microsoft technologies and he has been a Microsoft Most Valuable Professional (MVP) for 10 consecutive years from 2003 to 2012.

2 thoughts on “How to Install and Run the Windows Installer Cleanup Utility if Windows Installer Fails to Work”

  1. the first time I installed the Cleanup Utility, the file IXP000 did exist in the temp folder, however as I was examining it, it literally disappeared. Now, I have uninstalled and reinstalled the utility (many times) and that folder is never created. Any help?


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