Fix Error “Documents.library-ms is no longer working” in Windows 7

When you double-click a library to view the contents, the following error may occur.

"<libraryname>.library-ms" is no longer working.

For example, the following error may occur when opening Documents library

"Documents.library-ms" is no longer working.
This library can be safely deleted from your computer. Folders that have been included will not be affected.

Similarly when opening the Music, Pictures or Videos library

"Music.library-ms" is no longer working.
"Pictures.library-ms" is no longer working.
"Videos.library-ms" is no longer working.

To fix this problem, open Windows Explorer, right-click on the corresponding library and choose Delete. Click Yes when asked for confirmation.



Note: Deleting a library does not delete the contents of the included folders. However, you may need to re-add or include your folders manually, if needed.

Then, in the navigation pane of Windows Explorer, right-click Libraries and click Restore default libraries.

This recreates the library that was deleted earlier. This option only restores the default libraries.

About the author

Ramesh Srinivasan founded Winhelponline.com back in 2005. He is passionate about Microsoft technologies and has a vast experience in Windows β€” delivering support for Microsoft's consumer products. He has been a Microsoft MVP (2003-2012) who contributes to various Windows support forums.

87 thoughts on “Fix Error “Documents.library-ms is no longer working” in Windows 7”

  1. @Rick YEP! Same here, this is not a solution! And as I further search FOR a real solution this seems to be a growing problem with Windows 7

  2. Thanks man, you saved me!!!
    I thought i-ve lost all my documents!!
    ItΒ΄s really worked for me!
    GREAT GREAT GREAT

  3. Thanks. I was getting fed up and saw this help. The windows 7 error is now fixed, although I do not know why I stopped working in the 1st place – ant Ideas?

    I rate this help 10/10

  4. This does not work. When I restore the default libraries, I end up with the same dysfunctional libraries as before. Any suggestions?

  5. Worked for me πŸ™‚ Thanks so much! Was in a panic for a bit, just spent a week going through and organizing all our pics, videos, etc. and I just got this computer two weeks ago! The mouse keeps freezing to periodically

  6. Thanks so much…when I called tech help for my 3 month old Toshiba, they claimed it was software problem…not covered by warranty and wanted to send me to a pay service to find my Library which was there one day…gone the next. I searched my computer, found my photos and documents and saved them in a new file (Library was so much easier). Then I came across this “fix” for my Windows 8. It was as easy as
    1-2-3. My Library is back and I think it is a crime that Toshiba wanted me to pay for such a simple fix. Thank you for the good works you are doing to help people like me, a retiree who cannot afford to buy that information from the Corporate tech people.

  7. Thank you so much this kept happening to me every time it did I had to do a system restore, losing all my files. thank you so so so much.

  8. Thanks a lot for the fix, but do you know how this could have happened, all of a sudden my Windows 8 laptop said it had ran into a problem. Then it happened.. This never happens on my Windows 7 computers. Can you tell me if it was a cause of a virus or just a small problem?

    Please reply back at my email!

  9. Thank you, this has solved my photo library problem too ;0) Thanks for taking the time to post this, it’s a huge help

  10. This didn’t work for me. I deleted the libraries and then restored default and they came back in the same format. Anything else I can try ?

  11. Does anyone have any good suggestions for restoring the 20 or so custom libraries that have just vanished from my Windows 8 installation? The default libraries appear unaffected, just the ones I made and use every day.

  12. Oh my goodness, thank you so so much. Windows 8 = worked perfectly. I’ve been trying to fix this all night with my parents and no luck until now. Again thanks so much! πŸ™‚

  13. I have the same error except every time I try and right click the library, file explorer ends up (Not Responding) and closes. What do I do?

  14. Worked! Thanks a million.. Thought I would have to do a system restore to recover the files. (I believed them to be corrupted)

  15. Once I found out how to open Windows Explorer, the rest was easy. I deleted each library and then right clicked the “Library” in the left column, then clicked restore. Everything works now.

  16. This did not work for me…just recreated the same WRONG “documents.library-ms”, “Music.library-ms”, “Pictures.library-ms”, “Videos.library-ms”

    Now listen…there HAS to be a fix for this. I have searched online and there are PLENTY of people with this problem and your little “restore” fix is useless.

    So, please…how is this Library issue resolved?

  17. Thank you! Thank you! Thank you! I called Microsoft and they wanted to charge me $99 to fix. Super simple instructions!

  18. THANK YOU SO MUCH!!!! I have literally spent an entire year going out of my mind because of this problem, only to read your solution and be able to fix it in 10 seconds. YOU ARE AMAZING, THANK YOU!!!!!!!! All my pictures and documents are available to me again!! So happy!!

  19. Restored Library, Thanks BUT when I try to open any folder in any of the libraries I get a message “This file does not have a program associated with it for performing this action. Please install a program, create as association in Default Programs”.

    what do I do now?

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