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Fix Broken Help and Support after Installing Bluetooth Driver in Windows 7

When you open Windows Help and Support in Windows 7, and use the search feature to find topics, zero results appear in search results showing the text “__elbasuer__”. This could happen after installing the Bluetooth driver, or if the driver came as part of the standard installation with your PC.

I had this issue in my Dell Vostro 1520, and a solution was posted at the Dell Community forums. The fix was to remove a registry value “BRCM_Bluetooth_Help” which is added by Broadcom/WIDCOMM Bluetooth driver. This fix should apply to non-Dell systems as well.

  1. Start the Registry Editor (regedit.exe) and navigate to the following branch::
  2. Delete the value named BRCM_Bluetooth_Help in the right-pane.
  3. Exit the Registry Editor.
  4. Close Windows Help and Support, reopen it, and type a search phrase.

It should now work correctly!

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