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Can’t Rename or Delete OGG file; Explorer Crashes

When you attempt to rename or delete a .ogg file in File Explorer on Windows 10, the folder window may stop responding. And, when you close the folder window, it terminates and restarts Explorer — i.e., crashes the Explorer shell process.

When this happens, a critical error entry is registered in the Windows Event Viewer (Application log), such as the one below:

Log Name: Application
Source: Application Hang
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: OptiPlex-9020
The program explorer.exe version 10.0.19041.1202 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 644c
Start Time: 01d7adf0378a17f9
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: d79a3ba8-663b-4e5a-af28-42ffd0ba6ab0
Faulting package full name: 
Faulting package-relative application ID: 
Hang type: Unknown

In some cases, the crash can happen even if you’re not deleting or renaming the files; if the folder contains .ogg, sooner or later, explorer crashes.


The non-responsiveness when renaming or deleting a .ogg file is caused by Microsoft’s Web Media Extensions, a component that extends Windows 10 to play OGG, Vorbis, and Theora encoded audio.

The Web Media Extensions package extends Microsoft Edge and Windows 10 to support open-source formats commonly encountered on the web. This Media Extension package lets users natively play content delivered in the OGG container or encoded using the Vorbis or Theora codecs. Once installed, this extension is automatically used by both websites and apps with no user action required. This package includes the following technologies:

The Web Media Extensions package contains the following modules:



To resolve the issue of Explorer crashing when renaming or deleting a .ogg file, uninstall the Web Media Extension package. Follow these steps to do so:

  1. Click Start, Settings, Apps, Apps & features.
  2. Scroll down the list, select Web Media Extensions, and click Uninstall.

    Note: If you need this extension later, you can install it via the Microsoft Store.

(Whether the Web Media Extensions is installed on the computer or not, apps like VLC Player, Chrome, Firefox, Groove Music can play OGG files by default. You need this package only if you want to play OGG files in Edge and other apps.)

Alternately, you can open PowerShell and run the following command-line to uninstall the Web Media Extensions package:

Get-AppxPackage Microsoft.WebMediaExtensions | Remove-AppxPackage

You should be able to successfully rename or delete .ogg files in File Explorer now.

(If you need to convert the .ogg files into .mp3, you may use one of the free tools mentioned in this article.)

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