When you attempt to rename or delete a .ogg file in File Explorer on Windows 10, the folder window may stop responding. And, when you close the folder window, it terminates and restarts Explorer — i.e., crashes the Explorer shell process.
When this happens, a critical error entry is registered in the Windows Event Viewer (Application log), such as the one below:
Log Name: Application Source: Application Hang Date: Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: OptiPlex-9020 Description: The program explorer.exe version 10.0.19041.1202 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 644c Start Time: 01d7adf0378a17f9 Termination Time: 0 Application Path: C:\Windows\explorer.exe Report Id: d79a3ba8-663b-4e5a-af28-42ffd0ba6ab0 Faulting package full name: Faulting package-relative application ID: Hang type: Unknown
In some cases, the crash can happen even if you’re not deleting or renaming the files; if the folder contains .ogg, sooner or later, explorer crashes.Read more