Unable to Open .DOC Attachments From Windows Mail or Windows Live Mail

When you attempt to open a .DOC file that came as a mail attachment in Windows Mail or Windows Live Mail, the following error may occur and the document does not open. This may happen even though you have Microsoft Word installed. Also, the same file may open correctly when saved to disk and then viewed. This article and the utility discussed below, are applicable for Windows® Vista and Windows® 7 systems with Microsoft® Word installed.

[Error Message]

This file does not have a program associated with it for performing this action. Create an association in the Set Associations control panel.


To fix the problem, download DocFix.zip and save it to Desktop.

Unzip the contents (docfix.exe and readme.txt), and run the file DocFix.exe.

When you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Important: After running the fix, in some cases, you’ll need to open StartDefault Programs – Associate a file type or protocol… and reset .doc file type association for Microsoft Word even though it may be already associated with Microsoft Word.

If that does not fix the problem, see if repairing Microsoft Word helps.

17 thoughts on “Unable to Open .DOC Attachments From Windows Mail or Windows Live Mail

  1. Windows live mail does not have an operatinv custom dictionary recover. Does anyone know how to access this file to replace words?

  2. Worked perfectly on a Windows 7 x64 machine also FYI. Thank you, had been looking for a fix for this problem for some time.

    Any chance of a ‘what it does’ please ?

  3. I downloaded and ran Ramesh Srinivasan’s excellent piece of software, “docfix.zip”. I then unzipped it ran docfix.exe and it fixed the problem straight away.

    Thanks for your excellent piece of software, Ramesh!!

  4. aaaaaaaaaaaawwwwwwweeesome……it has been embarassing trying to open these files only to have the win32 message coming….wwoowww…!?

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