Fix for Windows XP SP3 and Vista SP1 Install Problems with Norton product installed

June 10th, 2008 • Filed Under • by Ramesh Srinivasan

After installing Windows XP Service Pack 3 or Windows Vista Service Pack 1, you may experience the following problems:

  • Device Manager is empty
  • Missing Wireless network adaptors or other hardware devices
  • Unable to connect using a wireless adapter

When you install Windows XP Service Pack 3 or Windows Vista Service Pack 1, a tool that is called Fixccs.exe adds numerous registry keys in many locations but is unable to remove them, if you have a Norton 2008 product in your computer. Symantec has released an update (available via LiveUpdate) that can prevent this problem from occuring. For more information, see FAQ Upgrading to Windows XP Service Pack 3 or Windows Vista Service Pack 1 with your Norton 2008 product installed.

Note: If you’ve already upgraded to XP Service Pack 3 or Vista Service Pack 1 and facing the above problems, download and run the SymRegFix.exe fix from the Symantec link mentioned earlier.

Update

Microsoft has added two new articles containing a fix for this problem. Check these links:


Copyright © 2008 Ramesh Srinivasan. All rights reserved.

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There Is 1 Response So Far. »

  1. Comment by Vincenzo Di Russo [MVP] on 11 June 2008:

    This is the MSKB related:
    http://support.microsoft.com/kb/953791
    “Device Manager and Network Connections may be blank after you install Windows XP Service Pack 3″
    Ciao Ramesh ;-)

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