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Here is a detailed guide on how to recover your Windows Mail data and custom settings from a corrupted user profile in your Windows Vista computer.
Login to the new user account and configure Windows Explorer to show hidden files. To do so, open (My) Computer, click Organize, click Folder and Search Options. In the View tab, select the option Show hidden files and folders, and click OK.
Note: Throughout this article, OldUser refers to the user account name of the corrupted profile. NewUser refers to the new user account where you’re transferring the files and settings to. You need to substitute the correct user names wherever applicable.
Transferring Mail messages and Accounts
Open Windows Explorer and navigate to the following folder:
Select all files and folders in the above location, and copy them to the following folder:
This transfers all the mail messages and accounts from the old user account.
Transferring Contacts
To transfer the Contacts, copy all the .contact files from the following folder:
to
Transferring Windows Mail settings
Windows Mail settings are stored in the user registry hive. This includes Junk mail options, Message Rules, Signatures, toolbar size, window size, location and other settings. Use these steps to load the registry hive of old user account and export the corresponding branch. Note that recovering the settings is possible only if the user registry hive is still readable.
1. Click Start, type Regedit.exe and press {ENTER}
2. Select HKEY_USERS
3. From the File menu, click Load Hive…
4. Browse to C:\Users\OldUser and select the file NTUSER.DAT
5. Name the branch as OldUserHive
6. Navigate to the following branch:
7. From the File menu, choose Export…
8. Select Desktop from the Places Bar on the left
9. Type a file name (e.g. mailsettings.reg) and click Save
10. Select the HKEY_USERS\OldUserHive branch
11. From the File menu, click Unload Hive…
12. Open the file mailsettings.reg using Notepad
13. In Notepad, use the Replace… option under the Edit menu to replace every occurrence of string HKEY_USERS\OldUserHive with HKEY_CURRENT_USER
14. Save the file and close Notepad
15. In the Registry Editor, from the File menu choose Import…
16. In the Browse dialog box, locate the file mailsettings.reg and click Open
Delete the "Signature" registry key
Editor’s note: When importing the Windows Mail registry branch, the Signature is not transferred correctly if it contains blank lines. This causes Windows Mail to crash every time you compose new mail or while replying. To prevent this problem from occurring, delete the Signatures registry key:
Fix the default attachment save path
The default attachment save path might be pointing to the old user profile. You may fix that setting as well (optional).
Modify the Value data for "Save Attachment Path" string value, in the above location. Alternately, you can manually change the destination folder when saving an attachment. Windows Mail updates the Save Attachment Path value with the last saved path.
Verify the Store folder location
You may need to verify and fix (if necessary) the store folder location. The setting is stored here:
Make sure that the "Store Root" value (of type REG_EXPAND_SZ) is set to:
You’ve now transferred all the data and settings (except Signatures) to the new user account. Open Windows Mail, click Tools, Options… click Signatures tab and add your signature manually.
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As a last step to this: open tools/accounts, open up all settings by clicking on the plus-signs and remove duplicate news & network settings. Until I did this, the first synchronization ended in an error to the effect of “Some erors occurred during send and receive…” but the error box was blank. I had to restart mail continuously to receive new mail.
Thanks for your help!!
@Jed: Which anti-virus do you use? See if disabling email scanning feature in your AV tool helps.
Hi! I tried restoring the messages, contacts and accounts as indicated in your article. My old laptop was flooded, but I was able to recover the hard disk. Now I’ve copied the folder contents to my new laptop as indicated above. However, when I try to open any message, I just get a “Message cannot be found” text on the message body. What could I have done wrong?
Great – I’ve tried a few different solutions. This works well.
I am trying to restore the actual signature files to appear in WM. I did find the Windows Mail folder in the appdata folder under c:\users. i copied all the old folder to the new location. when i opened WM and went into the signatures section, it wasn’t there. any ideas?
I was not able to LOAD HIVE with NTUSER.DAT Says the file is in use when I tried to OPEN.
This is really very helpful and systematic guideline. All 10s to it.
Thank you for the super-clear, easy-to-follow, step-by-step instructions. They were great!