Not so long ago we covered MOSDAL, a data collection and diagnostic utility from Microsoft. There is another data collection utility available and that one is from Microsoft as well. The Microsoft Product Support Reporting Tool (MPS-Reports) facilitates the gathering of critical system and logging information used in troubleshooting support issues. The tool offers the ability to select the particular scenarios for which system configuration data will be collected: General, Internet and Networking, Business Networks, Server Components, Windows Update Services, Exchange Servers and SQL and other Data Stores (MDAC) .
Installing the MPS-Reports Viewer
There is a companion tool called MPS Reports Viewer which parses results from the collected data and displays them in a GUI. (Download MPSReports Viewer 2.0). After installing, you can launch the program from the Start menu Programs list.
MPS-Reports supports* the following Operating Systems:
Windows 7; Windows Server 2003; Windows Server 2003 R2 (32-Bit x86); Windows Server 2003 R2 x64 editions; Windows Server 2003 x64 editions; Windows Server 2008; Windows Server 2008 R2; Windows Vista; Windows XP; Windows XP 64-bit
*Requires Microsoft .NET Framework 2.0, Windows Powershell 1.0, Requires Windows Installer 3.1, Requires Microsoft Core XML Services (MSXML) 6.0
Download details: Microsoft Product Support Reports. You may install and use an unlimited number of copies of MPSReports and the viewer companion solely for the purpose of gathering system information necessary for your support professional to provide you with technical support services requested by you. All other purposes are not supported by Microsoft. Please refer to the EULA for more detailed information regarding your usage rights.
The askperf blog has even more details and screenshots of the MPS Reports tool. Check out Ask the Performance Team : Two Minute Drill: The New MPS Reports for more details.
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Wow! Looks like Microsoft has really taken my advice and is seriously working to improve customer support experience. Every passing day, I hear one such innovation. Indeed, Ramesh, it was you who also covered Microsoft Fix It! Center.
It’s PowerShell-based!