Microsoft Knowledgebase article KB323209 suggests that the System Information Tool (Msinfo32.exe) generates the error Can’t Collect Information if Windows Management Instrumentation (WMI) service is not started.
Starting the WMI Service
1. Click Start, Run. Type Services.msc and press ENTER.
2. Double-click Windows Management Instrumentation
3. Set its Startup type to Automatic
4. Click Start to start the service.
In case the above steps do not work, try re-registering the WMI components.
Registering the WMI Components
Click Start, Run. Type CMD.EXE and press ENTER.
Note: If you’re using Windows Vista, you’ll need to run the commands from an elevated Command Prompt. To open an elevated Command Prompt, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
Run the following commands one by one:
The WMI components should be re-registered now. Type EXIT to close the Command Prompt window. If MSINFO32.EXE generates the same error, see if rebuilding the repository helps. See section Rebuilding the WMI Repository in article Repairing and re-registering the WMI.
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Thank you very much for helping me restore the files needed for viewing my system information on “help and support” !
Very good of you to provide the info as you did.