Microsoft Knowledgebase article KB323209 suggests that the System Information Tool (Msinfo32.exe) generates the error Can’t Collect Information if Windows Management Instrumentation (WMI) service is not started.

Starting the WMI Service

1. Click Start, Run. Type Services.msc and press ENTER.

2. Double-click Windows Management Instrumentation

3. Set its Startup type to Automatic

4. Click Start to start the service.

In case the above steps do not work, try re-registering the WMI components.

Registering the WMI Components

Click Start, Run. Type CMD.EXE and press ENTER.

Note: If you’re using Windows Vista, you’ll need to run the commands from an elevated Command Prompt. To open an elevated Command Prompt, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

Run the following commands one by one:

cd /d %windir%\system32\wbem
for %i in (*.dll) do regsvr32 -s %i
for %i in (*.exe) do %i /regserver

The WMI components should be re-registered now. Type EXIT to close the Command Prompt window. If MSINFO32.EXE generates the same error, see if rebuilding the repository helps. See section Rebuilding the WMI Repository in article Repairing and re-registering the WMI.

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  1. Dennis
    said this on Monday, November 18th 2013 11:01 pm


    Followed the instructions and worked

  2. Sysopo
    said this on Monday, October 29th 2012 10:00 pm

    In Windows XP Sp2 there is Service Named
    DCOM Server Process Launcher
    Goto Run: Goto services.msc
    Scroll down to DCOM Server Process Launcher
    Make sure it is on automatic or Manual by right clicking it and going to properties and choosing Manual or Automatic in the drop down, Apply then OK.
    Then right click and “Start” DCOM Server Process Launcher.
    Then try to run ‘msinfo32’ again
    (This message brought to you by: Sysopo )

  3. sam
    said this on Wednesday, August 10th 2011 8:57 pm

    Thakyou verrrrrrrrrry much!! It saved me a lot of time..

  4. Alvin D Hofer
    said this on Wednesday, June 30th 2010 3:09 am

    Thank you very much for helping me restore the files needed for viewing my system information on “help and support” !

    Very good of you to provide the info as you did.

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