When you open Windows Help and Support in Windows 7, and use the search feature to find topics, zero results appear in search results showing the text "__elbasuer__". This could happen after installing the Bluetooth driver, or if the driver came as part of the standard installation with your PC.
I had this issue in my Dell Vostro 1520, and a solution was posted at the Dell Community forums. The fix was to remove a registry value "BRCM_Bluetooth_Help" which is added by Broadcom/WIDCOMM Bluetooth driver. This fix should apply to non-Dell systems as well.
1. Launch Regedit.exe and navigate to:
2. Delete the value named BRCM_Bluetooth_Help in the right-pane.
3. Exit the Registry Editor.
4. Close Windows Help and Support, reopen it and type a search phrase. It should now work!
Registry Fix
Download w7-helpctr-fix.zip, unzip and run the .REG file to automate the above task.
HP Support Assistant Corrupts Help and Support?
This was also reported in HP forums where an user claims that the problem is caused by HP Support Assistant. And there seems to be a fix (SoftPaq) released by HP. Check out the thread Windows 7 Help & Support Corrupted at HP Support Forum.
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