User accounts missing from the Welcome Screen, and login can only be possible by pressing the CTRL+ALT+DEL keys twice and typing the credentials in the Classic logon prompt. Also, the following error message appears when opening the User Accounts applet:

Windows cannot open the User Accounts control panel.

The above symptoms were seen in one of my clients computer running Windows XP. Both of the above problems were resolved by registering three core system modules. If you’re experiencing the above symptoms, use these steps to resolve the problem:

Click Start, Run. Type the following command and press ENTER:

regsvr32.exe  jscript.dll

Similarly run these two commands:

regsvr32.exe  nusrmgr.cpl
regsvr32.exe  shgina.dll

You should see the message "DllRegisterServer in filename succeeded." for each module registered. Restart Windows and see if you’re able to open the User Accounts applet successfully.

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5 Comments

  1. marty
    said this on Sunday, May 16th 2010 12:43 am

    I have a related problem in vista home premium on my dell Inspiron: the welcome screen hangs until i type ctrl+alt+del. I can then click on my name and windows opens quick. i have been tinkering with this problem for more than a year and can live with the extra security except now i have a new user and would like to simplify things. this laptop is used at home with media center, no children or other security issues.
    Anyone with an idea to prevent “lockdown” or whatever security thing is going on here.
    Part of my problem is asking the right question! Anyone?
    thanks in advance.
    Marty

  2. Ronald
    said this on Wednesday, March 24th 2010 1:02 am

    Many Thanks my friend i can now view my User Account Control Panel. It’s very easy solution. =)

  3. hmrh
    said this on Tuesday, February 23rd 2010 12:53 pm

    Thanks, I can now see user accounts

  4. rick
    said this on Wednesday, September 16th 2009 5:22 am

    doesn’t work.I still have to push ctrl,alt and delete twice to get my name and then I still get the messege after trying to open user accounts in the control panel.
    “the current user account is not reconized.restart the computer and then open user accounts”

  5. tim
    said this on Tuesday, August 11th 2009 5:40 am

    it doesn’t work. Why is it so difficult to fix a simple windows problem, so many solutions that don’t work.

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