Question

I had a problem loading a HP compatibility file for Windows Vista, for my new scanner. The HP Technical person suggested I download Windows Script 5.6 because of the installer error code 2738. The instruction stated to go to Microsoft and download this file for your computer. There is not a Script 5.6 for Vista, but only for XP, 2000, 98 and the like. Will downloading the file for XP cause any problems for Vista?

Answer

Windows Vista already includes the latest scripting engine (version 5.7), so you do not need to install Windows Script 5.6 in Windows Vista. The Windows Installer error 2738 occurs if the module vbscript.dll is not registered in the system. To fix the problem, use these steps: Open an elevated Command Prompt. To do so, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as Administrator. Type the following command and press ENTER.

regsvr32 vbscript.dll


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3 Comments

  1. jed
    said this on Friday, November 5th 2010 10:19 pm

    you can’t just type that in and hit enter, that command is not recognized – there must be a step missing

  2. mayrrr
    said this on Saturday, September 18th 2010 11:59 pm

    thank you so much!!!! it was very easy to fix! thanks! ^^

  3. Anon
    said this on Thursday, September 2nd 2010 1:46 am

    If it’s already installed, then why is the ActiveX component not being able to create “object”, I thought vista was more reliable, but I lose hope more and more when using this operatin system.

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