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- Pages in Windows Vista Help and Support are not displayed correctly
Pages in Windows Vista Help and Support are not displayed correctly
- Copyright © 2008 Ramesh Srinivasan
- Windows Vista
Symptoms
When you open Help and Support center in Windows Vista, one of the following problems may occur:
- Red X mark appears where the images are to be displayed
- CSS styles are not applied to the pages in Help and Support
- Error Internet Explorer cannot download / from Help occurs:
Resolution
This happens if the Content Type registry setting for certain file types is missing or incorrect. To fix the problem download helpcontentfix_vista.reg from the Attachments section of this article and save it to Desktop. Right-click on the downloaded file and choose Merge. The REG file fixes the Content Type values for XML/XSL/PNG/JPG/CSS file types, and thereby resolves the problem.
Attachments
Related Articles
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48 Responses to "Pages in Windows Vista Help and Support are not displayed correctly" 
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said this on 06 Jul 2007 9:32:35 AM PST
Brilliant - perfect fix. Many Thanks.
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said this on 20 Jul 2007 10:45:27 AM PST
Thanks for the fix. I only needed it because I was sent a .png file and had to associate it with a program to open it!
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said this on 05 Aug 2007 11:09:56 AM PST
Excellent diagnosis & help within the hour after posting my question about Red X in HELP - Great!
Thank you, Maria
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said this on 16 Aug 2007 1:07:52 AM PST
Excellent solution. Thank you very much.
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said this on 14 Sep 2007 2:50:30 PM PST
Exactly what I needed.
thanks
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said this on 16 Oct 2007 4:36:46 PM PST
Thanks for this, it worked perfectly
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said this on 27 Oct 2007 9:31:38 AM PST
I've been looking to fix this problem for ages and finally found it! Very nice, thank you!
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said this on 31 Oct 2007 7:28:02 AM PST
Very nice! At last a fix for an odd problem and stupid problem (I have searched on Microsoft support and nope!). Thanks!
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said this on 31 Oct 2007 1:28:35 PM PST
The merge didn't work (for some unknown reason) but I manually entered the details in the reg file via regedit and it has worked . I also noticed that itunes had taken the jpg format and as I don't use itunes I have nutralised the reference. So thanks very helpful
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said this on 21 Nov 2007 3:20:55 PM PST
Thank you very much.
It worked and solved the problem.
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said this on 24 Dec 2007 6:15:27 AM PST
Brilliant. Many thanks. After months of not getting any graphics within help, it took just seconds to repair.
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said this on 05 Jan 2008 2:39:33 PM PST
This was a great help with my Incredimail E-Mail Animations. It solved my problem with people getting the rex X instead of animations in their E-Mails Thanks Again
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said this on 14 Jan 2008 6:20:57 PM PST
Great! You fixed it. Many thanks!
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said this on 10 Feb 2008 10:08:55 AM PST
instead fixing this issue you should learn the cause: you have this issue because you used a registry cleaner that destroyed your Windows. DON'T USE REGISTRY CLEANERS!
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said this on 13 Feb 2008 7:44:59 AM PST
Thanks this worked perfectly!!!
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said this on 14 Feb 2008 3:32:41 PM PST
Many thanks. You solved my problem.
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said this on 19 Feb 2008 4:24:21 AM PST
That was annoying me sooo much. Dell told me i needed to reinstall windows. So glad i don't need to!
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said this on 24 Feb 2008 6:15:56 PM PST
That was driving me crazy...now all is well, thanks!
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said this on 26 Feb 2008 2:43:09 AM PST
very thanks for saving a few days of mine
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said this on 23 Mar 2008 3:04:26 AM PST
God bless u RAMESH. U r a darling. It woked perfectly.
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said this on 01 Apr 2008 1:11:11 PM PST
Many thanks. Worked well.
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said this on 12 Apr 2008 9:44:33 AM PST
Worked great!! Problems solved!
However, I didn't have to "Right-click on the downloaded file and choose Merge." There was never an opportunity to do so. The fix just ran and completed after I clicked through a few permission pop-ups.
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said this on 24 Apr 2008 2:19:53 PM PST
I've been trying to fix this problem since I downloaded Vista Service Pack 1. Many thanks......
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said this on 30 Apr 2008 10:18:44 AM PST
Thank you so much!It works!
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said this on 19 Aug 2008 5:53:11 AM PST
Thank you for your perfect fix and explanation.
I was searching a solution since 3 days.
Jo
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said this on 11 Sep 2008 12:34:22 AM PST
man, i've been looking for answers to my problem but I finally fixed thanks to this simple attachment ! awesome man!,, thanks so much, now im a happy camper
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said this on 11 Sep 2008 9:39:09 AM PST
Well, It does not work for me : if I choose "merge" it just opens the text file (it does the same when choosing modify), but nothing has changed after all... Why does it not merge ? Help !
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said this on 08 Oct 2008 7:50:46 PM PST
i did followed the instructions, but it still didn't work out for me.. i still have X marks on my windows help and support page. what else can i do? help please.. :(
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said this on 15 Oct 2008 7:48:24 AM PST
awesome!! thanks sooooo much!!
confused with the red x marks for weeks.
but the problem is now solved~ : )
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said this on 16 Oct 2008 7:28:10 PM PST
Thanks for the registry fix.
I went to the Microsoft website and was sent around the robin.
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said this on 25 Oct 2008 9:18:18 AM PST
thank you very much...it worked well...
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said this on 02 Nov 2008 1:01:30 PM PST
Tried right click, merge. Also tried regedit filename in cmd prompt and received this same error with both:
Cannot import helpcontentfix_vista.reg: Not all data was successfully written to the registry. Some keys are open by the system or other processes. Still have my red x's.
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said this on 05 Nov 2008 5:38:11 PM PST
Awesome! 20 min on the HP chathelp line, had them telling me to re-install HP help and support, it did nothing, 2min reading this and it's all fixed! I am a happy camper!
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said this on 16 Nov 2008 2:15:46 PM PST
I tried the solutions of ramesh Srinivasan's. It didn't work. Changed the content image to image/pny and tried the reg fix file. No help
What else is here to do?
I got into this problem after trying the systemsuite registry cleanup I think:)
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said this on 16 Nov 2008 5:23:36 PM PST
It did not work for me :(
I tried : fixhelp.reg
helpcontentfix_vistareg
png.reg
fixhelpand support.vbs
and tried to do it manually.
No success.
Even after restart.
Any other suggestions?
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said this on 18 Nov 2008 8:36:52 AM PST
Thanks a lot......
It worked for me...........
@RAM
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said this on 26 Nov 2008 3:41:48 AM PST
Eureka - I followed your advice and downloaded the helpcontentfix_vista.reg and it solved the problem of the red x. I contacted both Microsoft Vista and Vista magazine some time ago about this and still haven't received a reply. Thank you.
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said this on 31 Dec 2008 11:23:32 AM PST
Worked for me, but I still was missing some misc images. I noticed the reg file was missing .gif which also was missing the Content Type and PerceivedType values. I added the following and those too were fixed (see below).
[HKEY_CLASSES_ROOT\.gif]
"Content Type"="image/gif"
"PerceivedType"="image"
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said this on 16 Mar 2009 3:50:20 AM PST
Thanks Ramesh - Worked great. I did need to add in .gif files also as HP included one in their Help and Support page...
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said this on 24 Mar 2009 5:14:54 AM PST
To all who suffer this still. Go to the HP Help and Support Download Page.. http://h30155.www3.hp.com/helpandsupport/ ... download the latest Help and Support version...sp41601. Your misery will be over..
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said this on 31 Mar 2009 9:01:20 AM PST
OMG spent hours looking up the problem and the fix worked fine...Thank You So Much!
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said this on 20 Apr 2009 2:27:15 PM PST
Help! I downloaded the attachment, saved it to my desktop, but when I right-click on it, there isn't an option to merge. Now what??
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said this on 21 Apr 2009 2:32:33 PM PST
Thanks for the fix - problem solved. A word to the wise, it took me less than 10 minutes to find this solution. If it takes you days you are not using the right search terms. Keep it simple, direct and accurate. It works!
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said this on 23 May 2009 12:38:55 PM PST
For me the job did cleaning of IE cache (through Internet Explorer settings). There was smth wrong in the cache - Fiddler showed, how Help was requesting the microsoft servers and what it got back.
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