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- Pages in Windows Vista Help and Support are not displayed correctly
Pages in Windows Vista Help and Support are not displayed correctly
- Copyright © 2008 Ramesh Srinivasan
- Windows Vista
Symptoms
When you open Help and Support center in Windows Vista, one of the following problems may occur:
- Red X mark appears where the images are to be displayed
- CSS styles are not applied to the pages in Help and Support
- Error Internet Explorer cannot download / from Help occurs:
Resolution
This happens if the Content Type registry setting for certain file types is missing or incorrect. To fix the problem download helpcontentfix_vista.reg from the Attachments section of this article and save it to Desktop. Right-click on the downloaded file and choose Merge. The REG file fixes the Content Type values for XML/XSL/PNG/JPG/CSS file types, and thereby resolves the problem.
Attachments
Related Articles
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42 Responses to "Pages in Windows Vista Help and Support are not displayed correctly" 
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said this on 06 Jul 2007 9:32:35 AM PDT
Brilliant - perfect fix. Many Thanks.
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said this on 20 Jul 2007 10:45:27 AM PDT
Thanks for the fix. I only needed it because I was sent a .png file and had to associate it with a program to open it!
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said this on 05 Aug 2007 11:09:56 AM PDT
Excellent diagnosis & help within the hour after posting my question about Red X in HELP - Great!
Thank you, Maria
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said this on 16 Aug 2007 1:07:52 AM PDT
Excellent solution. Thank you very much.
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said this on 14 Sep 2007 2:50:30 PM PDT
Exactly what I needed.
thanks
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said this on 16 Oct 2007 4:36:46 PM PDT
Thanks for this, it worked perfectly
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said this on 27 Oct 2007 9:31:38 AM PDT
I've been looking to fix this problem for ages and finally found it! Very nice, thank you!
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said this on 31 Oct 2007 7:28:02 AM PDT
Very nice! At last a fix for an odd problem and stupid problem (I have searched on Microsoft support and nope!). Thanks!
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said this on 31 Oct 2007 1:28:35 PM PDT
The merge didn't work (for some unknown reason) but I manually entered the details in the reg file via regedit and it has worked . I also noticed that itunes had taken the jpg format and as I don't use itunes I have nutralised the reference. So thanks very helpful
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said this on 21 Nov 2007 3:20:55 PM PDT
Thank you very much.
It worked and solved the problem.
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said this on 24 Dec 2007 6:15:27 AM PDT
Brilliant. Many thanks. After months of not getting any graphics within help, it took just seconds to repair.
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said this on 05 Jan 2008 2:39:33 PM PDT
This was a great help with my Incredimail E-Mail Animations. It solved my problem with people getting the rex X instead of animations in their E-Mails Thanks Again
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said this on 14 Jan 2008 6:20:57 PM PDT
Great! You fixed it. Many thanks!
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said this on 10 Feb 2008 10:08:55 AM PDT
instead fixing this issue you should learn the cause: you have this issue because you used a registry cleaner that destroyed your Windows. DON'T USE REGISTRY CLEANERS!
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said this on 13 Feb 2008 7:44:59 AM PDT
Thanks this worked perfectly!!!
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said this on 14 Feb 2008 3:32:41 PM PDT
Many thanks. You solved my problem.
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said this on 19 Feb 2008 4:24:21 AM PDT
That was annoying me sooo much. Dell told me i needed to reinstall windows. So glad i don't need to!
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said this on 24 Feb 2008 6:15:56 PM PDT
That was driving me crazy...now all is well, thanks!
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said this on 26 Feb 2008 2:43:09 AM PDT
very thanks for saving a few days of mine
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said this on 23 Mar 2008 3:04:26 AM PDT
God bless u RAMESH. U r a darling. It woked perfectly.
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said this on 01 Apr 2008 1:11:11 PM PDT
Many thanks. Worked well.
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said this on 12 Apr 2008 9:44:33 AM PDT
Worked great!! Problems solved!
However, I didn't have to "Right-click on the downloaded file and choose Merge." There was never an opportunity to do so. The fix just ran and completed after I clicked through a few permission pop-ups.
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said this on 24 Apr 2008 2:19:53 PM PDT
I've been trying to fix this problem since I downloaded Vista Service Pack 1. Many thanks......
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said this on 30 Apr 2008 10:18:44 AM PDT
Thank you so much!It works!
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said this on 19 Aug 2008 5:53:11 AM PDT
Thank you for your perfect fix and explanation.
I was searching a solution since 3 days.
Jo
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said this on 11 Sep 2008 12:34:22 AM PDT
man, i've been looking for answers to my problem but I finally fixed thanks to this simple attachment ! awesome man!,, thanks so much, now im a happy camper
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said this on 11 Sep 2008 9:39:09 AM PDT
Well, It does not work for me : if I choose "merge" it just opens the text file (it does the same when choosing modify), but nothing has changed after all... Why does it not merge ? Help !
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said this on 08 Oct 2008 7:50:46 PM PDT
i did followed the instructions, but it still didn't work out for me.. i still have X marks on my windows help and support page. what else can i do? help please.. :(
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said this on 15 Oct 2008 7:48:24 AM PDT
awesome!! thanks sooooo much!!
confused with the red x marks for weeks.
but the problem is now solved~ : )
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said this on 16 Oct 2008 7:28:10 PM PDT
Thanks for the registry fix.
I went to the Microsoft website and was sent around the robin.
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said this on 25 Oct 2008 9:18:18 AM PDT
thank you very much...it worked well...
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said this on 02 Nov 2008 1:01:30 PM PDT
Tried right click, merge. Also tried regedit filename in cmd prompt and received this same error with both:
Cannot import helpcontentfix_vista.reg: Not all data was successfully written to the registry. Some keys are open by the system or other processes. Still have my red x's.
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said this on 05 Nov 2008 5:38:11 PM PDT
Awesome! 20 min on the HP chathelp line, had them telling me to re-install HP help and support, it did nothing, 2min reading this and it's all fixed! I am a happy camper!
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said this on 16 Nov 2008 2:15:46 PM PDT
I tried the solutions of ramesh Srinivasan's. It didn't work. Changed the content image to image/pny and tried the reg fix file. No help
What else is here to do?
I got into this problem after trying the systemsuite registry cleanup I think:)
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said this on 16 Nov 2008 5:23:36 PM PDT
It did not work for me :(
I tried : fixhelp.reg
helpcontentfix_vistareg
png.reg
fixhelpand support.vbs
and tried to do it manually.
No success.
Even after restart.
Any other suggestions?
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said this on 18 Nov 2008 8:36:52 AM PDT
Thanks a lot......
It worked for me...........
@RAM
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said this on 26 Nov 2008 3:41:48 AM PDT
Eureka - I followed your advice and downloaded the helpcontentfix_vista.reg and it solved the problem of the red x. I contacted both Microsoft Vista and Vista magazine some time ago about this and still haven't received a reply. Thank you.
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said this on 31 Dec 2008 11:23:32 AM PDT
Worked for me, but I still was missing some misc images. I noticed the reg file was missing .gif which also was missing the Content Type and PerceivedType values. I added the following and those too were fixed (see below).
[HKEY_CLASSES_ROOT\.gif]
"Content Type"="image/gif"
"PerceivedType"="image"
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