Summary

When you offer remote assistance to another computer, the IP/Computer name and the connection time is stored in the Remote Assistance history. This article describes how to clear the remote assistance history entries in Windows Vista.

RA History

Clearing the Remote Assistance history

To clear all the entries, delete the file named RAExpertHistory.xml present in the following location:

%userprofile%\appdata\local

Type the above location in Start, Search box. Select the file RAExpertHistory.xml and delete it.

To clear selected entries in the Remote Assistance history, use these steps:

  • Click Start, type notepad.exe and press ENTER
  • From the File menu, choose Open
  • Type the following file name and click Open

%userprofile%\appdata\local\RAExpertHistory.xml

The list of computers and the connection times are stored in this XML file. The data looks like this:

<?xml version="1.0"?>
<RAINVITATIONCOLL>
<RAINVITATIONITEM NAME="supercomputer" TYPE="3" TIME="20070403182837.655000" />
<RAINVITATIONITEM NAME="192.168.1.15" TYPE="3" TIME="20070403182928.794000" />
<RAINVITATIONITEM NAME="192.168.1.19" TYPE="3" TIME="20070403182928.794000" />
<RAINVITATIONITEM NAME="192.168.1.100" TYPE="3" TIME="20070403182928.794000" />
</RAINVITATIONCOLL>

To clear a particular entry, select the corresponding node in the xml file and delete it. Save the file and close Notepad. For example, to delete the entry 192.168.1.15, delete the following node:

<RAINVITATIONITEM NAME="192.168.1.15" TYPE="3" TIME="20070403182928.794000" />