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Error "Internet Explorer was not able to open this Internet site" when using Help and Support in Windows Vista
- Copyright © 2008 Ramesh Srinivasan
- Error messages
Symptom
When you open Windows Help and Support in Windows Vista and search for a word or phrase, the following error may occur:
Internet Explorer cannot download / from Help.
Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.
Resolution
This happens if the Content Type registry setting for .xml file types is incorrect. To resolve the problem, use one of the following methods:
Method 1
Open an elevated Command Prompt window, and run the following command:
regsvr32 msxml3.dll
Press ENTER.
Note: To open an elevated Command Prompt window, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
Method 2
Download xmlfix_vista.reg available at the end of this article and save to Desktop. Right-click on the downloaded file and choose Merge.
Attachments
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18 Responses to "Error "Internet Explorer was not able to open this Internet site" when using Help and Support in Windows Vista" 
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said this on 19 Jun 2007 11:37:36 PM PDT
This error was driving me insane! I was only able to find 1 fix for this error on microsoft.com, but it stated the problem could be due to Dreamweaver 8 conflicts, but since I don't have Dreamweaver....the link to the fix was bad, anyway. I chose method 1 from this site and it worked like a charm!! A BIG THANKS TO YOU!
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said this on 23 Jun 2007 9:26:49 AM PDT
I have Dreamweaver8! And the method 1 works fine! Thanks!
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said this on 01 Jul 2007 7:41:03 AM PDT
Method 2 worked perfectly - Method 1 didn't. This has driven me mad!!! Thank you.
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said this on 27 Jul 2007 1:57:27 AM PDT
Method 1 worked, just pay attention to the NOTE :)
Great job!!! Thanks a lot
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said this on 07 Sep 2007 5:11:08 AM PDT
Thanks, method 1 worked. I spread the words to other PB users
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said this on 11 Sep 2007 12:19:55 AM PDT
I do have Dreamweaver 8. I tried method 1 and it didn't work for me. Method 2 did the job and everything is cool. Thanks!
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said this on 05 Oct 2007 12:29:58 AM PDT
Super fix! Worked great - muchly appreciated chaps.
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said this on 02 Nov 2007 9:26:21 AM PDT
I used method 2 and it worked perfectly. Thank you, this has been a problem for months.
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said this on 26 Nov 2007 8:35:19 AM PDT
Failed with method 1, but 2 worked perfectly. Got Vista in June......Thanks!
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said this on 21 Jan 2008 6:28:36 AM PDT
Thank you very much, it worked
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said this on 13 Feb 2008 12:37:56 PM PDT
Hey thanks, this error message was driving me insane and i didnt know how to fix it. I chose method 1 and it worked perfectly
Thanks alot :D
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said this on 24 Feb 2008 11:49:48 AM PDT
Thank you! Thank you! Thank you!!!!!!! I chose method 2 just to have the file around in case it happens again.
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said this on 01 Mar 2008 3:44:18 PM PDT
Cause Dreamweaver8 and method 1 worked fine. thanks mate
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said this on 03 Apr 2008 10:52:44 PM PDT
Neither of these methods is working for me. Clean install of Vista Business 64. Fully activated, with SP1. I have tried to restore default settings for IE, make IE default for everything using Default Programs, as well as fixes 1 and 2. Any additional ideas?
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said this on 21 Apr 2008 3:12:29 AM PDT
I have this error code on my explorer. I am however unable to download anything and firefox has also stopped working. Google and firefox say my temp. files are full but I have deleted them. currently running with vista. I am unsure of what is wrong. Anyone got a suggestion?
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said this on 25 Sep 2008 4:04:14 AM PDT
Both of these methods does not work. Can you help me find other way to fix it? Please!
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