Windows Experience Index - Performance Information and Tools page is completely blank

Copyright © 2008 Ramesh Srinivasan
Windows Vista

Symptom

When I right-click Computer and choose Properties, I can see the Windows Experience Index on my Control Panel\System applet. But when I click on the Windows Experience Index link, I go to the Performance Information and Tools page, but the Windows Experience Index details are missing completely, so I can't view or update the scores. How can I get it back?

(Fig 1:) Rate and improve your computer's performance is completely blank.

Resolution

This happens if a policy is set which removes access to the Performance Information and Tools page. If you're the administrator of the system, follow one of these methods below to relax this restriction:

Method 1: Using the Group Policy Editor

Click Start, type GPEDIT.MSC and press ENTER. This opens the Group Policy Editor.
Navigate to the following branch:

Computer Configuration | Administrative Templates | System | Performance Control Panel

Double-click Turn off access to the performance center core section
Set it to Not configured

If it's already set to Not Configured, set it to Enabled and click Apply. Then revert back the setting to Not Configured. This resets the registry based policy if set already.

Repeat the steps in this branch as well:

User Configuration | Administrative Templates | System | Performance Control Panel

Exit the Group Policy Editor.

Note: Group Policy Editor is not available in certain versions of Windows Vista. If your version of Windows Vista does not have the Group Policy Editor, follow the registry editing method instead, which is listed below.

Method 2: Registry edit

To automate the following steps, download perfcpl_enable.reg file attached at the end of this article. Download the REG file and save to Desktop. Right-click on the file and choose Merge.

Click Start, type regedit.exe and press ENTER
Navigate to the following location:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Policies \ Microsoft \ Windows \ Control Panel \ Performance Control Panel

In the right-pane, delete the value named PerfcplEnabled (if found).
Repeat the same in the following key:

HKEY_CURRENT_USER \ SOFTWARE \ Policies \ Microsoft \ Windows \ Control Panel \ Performance Control Panel

Exit Registry Editor.

Note: If one of the above locations does not exist, skip to the next step.

Attachments

perfcpl_enable.reg

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59 Responses to "Windows Experience Index - Performance Information and Tools page is completely blank"

No need

said this on 27 Mar 2007 1:41:16 PM PDT

1st method worked fine. thanks a lot.

(Reply to this comment)

secret

said this on 27 Apr 2007 1:35:00 PM PDT

Thanks a lot!!! Metod 2 works fine!!!!!!!! Tou're my "sauveur"

(Reply to this comment)

Kamran

said this on 04 May 2007 2:40:05 PM PDT

Great, method # 2 worked for me in Vista Home Basic.

(Reply to this comment)

Devon

said this on 10 May 2007 7:02:01 AM PDT

Works great, i just pdf a copy of it for further refrence

(Reply to this comment)

jerry

said this on 28 Jun 2007 2:09:49 PM PDT

I've been working on this problem for over a month with microsoft support. Finally found something that worked!!!!!! thanks

(Reply to this comment)

enoughcliches

said this on 29 Jun 2007 4:20:11 PM PDT

Unfortunately, neither method worked for me. In Method 2, I could not find the value PerfcplEnabled in either location. Is there an alternative solution? Thanks.

(Reply to this comment)

an unknown user

said this on 06 Jul 2007 5:56:05 PM PDT

Second one worked, many thanks!

(Reply to this comment)

suat

said this on 16 Aug 2007 4:33:18 AM PDT

Thanks a lot. I had this very problem after I installed ATI's latest catalyst drivers version 7.8 two days ago. I went through all of Microsoft's knowledge-base articles related to Vista but could not find anything about this problem. Then I suddenly and all by chance learned about your web site. Here I am and my problem solved by a mere registry trick thanks to you. Kind regards

(Reply to this comment)

Anna

said this on 17 Aug 2007 12:49:10 PM PDT

Both the methods did not solve my issue

(Reply to this comment)

Steven

said this on 20 Aug 2007 2:39:48 PM PDT

Fantastic! It totally fixed my problem. The Windows Experience Index was broken and blank for many months. The first method fixed it perfectly. Thanks again.

(Reply to this comment)

said this on 28 Aug 2007 1:05:18 AM PDT

When I click on Perf Issu & Tools in Control Panel I get "Page failed to load." I tried both fixes on this page but neither worked. Any ideas?

(Reply to this comment)

Robert Shipperley

said this on 11 Sep 2007 9:37:07 AM PDT

COULD NOT FIND PERFCPLENABLED Unfortunately, neither method worked for me. In Method 2, I could not find the value PerfcplEnabled in either location. Is there an alternative solution? Thanks

(Reply to this comment)

RamEEz

said this on 11 Sep 2007 2:02:02 PM PDT

I dont know wat happened on mine but on the 1st method it was already set to not configured... so i forced it to be disabled and it fixed my problem..., hope this is a help for some1 with a similar problem.,

(Reply to this comment)

Dale

said this on 19 Oct 2007 10:34:40 PM PDT

Method 1 solved my problem. The problem seemed to start at the same time I installed the latest ATI Grpahics drivers, version 7.10.

(Reply to this comment)

Brett

said this on 20 Oct 2007 5:42:06 PM PDT

thanx man tookme 2 mins after this happened to find your page useing google your trick worked great thanx

(Reply to this comment)

Chuck Hedge

said this on 22 Oct 2007 9:29:55 AM PDT

Outstanding! I spent an hour searching Microsoft and got no help. Should have thought of Google first. Method 1 worked like a charm. Thanks.

(Reply to this comment)

said this on 26 Oct 2007 4:43:49 AM PDT

1st method worked fine. thanks a lot.

(Reply to this comment)

Robert LaFont, Jr

said this on 01 Nov 2007 3:22:57 PM PDT

Thank you so much method #2 worked great. -BobDawg

(Reply to this comment)

kasei

said this on 05 Nov 2007 6:35:55 PM PDT

thanks so much

(Reply to this comment)

JS

said this on 07 Nov 2007 3:17:50 PM PDT

Method 2 worked great on vista home premium, cheers

(Reply to this comment)

JNAM

said this on 08 Nov 2007 3:14:57 PM PDT

WOW, the 1st one worked for me, thanks! ^^

(Reply to this comment)

said this on 20 Nov 2007 5:13:57 AM PDT

THANKS! method 2 worked for me.

(Reply to this comment)

Guest

said this on 27 Nov 2007 7:18:55 AM PDT

Thank You Very Much.. ^_^

(Reply to this comment)

said this on 29 Nov 2007 9:18:47 PM PDT

First method worked great first time. The problem occurred when I added a hauppage wmp tv tuner card and drivers to my computer. (By the way, I was still able to run an update via the advanced tools and "generate system health report", which seemed to also update the performance index. But it is much easier with performance information and tools page. ) This is a great site...haven't seen anything quite like it.

(Reply to this comment)

Shhh...Si Kuya To

said this on 05 Dec 2007 2:25:09 PM PDT

First method worked for me. Thanks!

(Reply to this comment)

Michael

said this on 18 Dec 2007 11:10:47 AM PDT

Thank you! This has been annoying me for months! (OK, just in the back of my mind, I'm not that obssesive!)! The first method did the trick for me.

(Reply to this comment)

SneezZ

said this on 23 Dec 2007 9:56:44 AM PDT

Great, thanks! Method 2 worked like a charm. GPedit.msc doesn't work though.

(Reply to this comment)

said this on 05 Jan 2008 1:55:43 AM PDT

I have tried both methods but it is not working

(Reply to this comment)

Menhirs For Everyone

said this on 08 Jan 2008 12:49:54 PM PDT

ran the reg file. solved the problem instantly. thanks, brah!

(Reply to this comment)

tim wheeler

said this on 18 Jan 2008 11:48:24 PM PDT

Way to go dude, Worked like a charm, Thanks, Tim

(Reply to this comment)

said this on 15 Feb 2008 1:54:36 PM PDT

Great advice!! Reg file worked a treat!!!

(Reply to this comment)

Michael

said this on 29 Feb 2008 8:51:53 PM PDT

Method 2 Worked Great.Thank You!

(Reply to this comment)

Alex

said this on 03 Mar 2008 8:19:35 AM PDT

My performance info and tools give me. Page failed to load. both fixes dont work and ive noticed the registry for performance info and tools only contain a default data. any ideas how to fix?

(Reply to this comment)

Alex

said this on 08 Mar 2008 10:20:18 AM PDT

My computer doesnt have that gpedit thing.

(Reply to this comment)

said this on 24 Mar 2008 3:01:41 AM PDT

Unfortunately neither method worked for me. I was able to do completely both ways, and still no change. Not completely sure if it is exactly the same problem that this is supposed to fix. When I hit "Properties" on the My Computer icon, the following shows: Rating: *is blank* Processor: Not Available RAM: Not Available Everything else is there as it normally should be. Now take in consideration, I can get to the screen to take the rating test, it just doesn't show the results (and the other two things) in the properties of it. Any suggestions? I am reposting to this thread: http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2930597&SiteID=17

(Reply to this comment)

said this on 26 Mar 2008 4:11:26 AM PDT

Thank you you are god.

(Reply to this comment)

Adam

said this on 04 Apr 2008 8:16:41 AM PDT

Thank you! Thank you! Thank you! I had no idea why it was missing! I would have searched forever. I believe only method two works for home basic, so I didn't test step one.

(Reply to this comment)

Darren

said this on 22 Apr 2008 10:31:29 PM PDT

Looked around and couln't find a solution. Then I just googled it and after trying a few sites I found tis and within 30secs problem fixed. Have bookmarked for future reference Thanks

(Reply to this comment)

Kristof

said this on 11 May 2008 10:16:57 AM PDT

thankee thankee so much.. now i can know what microsoft thinks of my hardware.. pfftt. heh. i just wanted to know where i stood.. base score of 5 w00t

(Reply to this comment)

Spider

said this on 17 May 2008 8:02:16 AM PDT

Thanks Method, works great for me :)

(Reply to this comment)

Peter Gibson

said this on 25 May 2008 8:44:39 AM PDT

Registry method worked for me, Toshiba laptop with this field disabled by default

(Reply to this comment)

said this on 07 Jun 2008 1:54:53 AM PDT

Thanks a lot. 2nd method worked fine, even if I had only 1 entry, on HKLM.

(Reply to this comment)

kjel

said this on 06 Aug 2008 2:30:50 AM PDT

Thank you very much. My Index has always worked, but suddenly it stopped. I have no idea why. But now it's working fine again. Thanks again.

(Reply to this comment)

Saji

said this on 09 Aug 2008 4:38:01 AM PDT

Thank you so much!. Second method worked for me!. :)

(Reply to this comment)

phil

said this on 09 Aug 2008 6:35:37 AM PDT

merci pour cette solution excellente

(Reply to this comment)

said this on 09 Aug 2008 12:04:22 PM PDT

Wonderful! Thanks for the fix!

(Reply to this comment)

nkt

said this on 10 Aug 2008 1:19:50 AM PDT

Thanks, method 2 worked for me. Got the score for all, just videocard lefted with 1.0 and after the register fix. Now got score for all with 5.9 and all back to normal. :)

(Reply to this comment)

paul

said this on 14 Aug 2008 7:10:18 PM PDT

Thanks, method 2 works for me

(Reply to this comment)

sandro

said this on 16 Aug 2008 10:40:58 AM PDT

No one metod work in my case. My case is very similar. In Vista Business N i have page performance Ok when i ask for performance index, but after i click for give a score i receive after 2-3 seconds a message << windows do not have the multimedia resource to complete this operation .. >> and the system not quote my windows performance...any hw line remain without any value. This hw works well if i try it in Vista Ultimate ( score 5,9)

(Reply to this comment)

said this on 16 Aug 2008 5:21:33 PM PDT

Thanks... method one took care of it for me. I must admit that the solution was not obvious. Like others mentioned, it wasn't easy to find. However, posting the problem to a newsgroup resulted in a link to this page. I have PDF'd the information for future use. FYI: Both settings were at "not enabled" so something must have messed up the registry.

(Reply to this comment)

Arnold

said this on 30 Sep 2008 11:27:42 PM PDT

Thanks a lot!!! Method 2 works for me. It`s a big relief!!!!

(Reply to this comment)

NaMoita

said this on 03 Oct 2008 1:28:01 PM PDT

Thanks. Method 2 worked well for me.

(Reply to this comment)

Adrian

said this on 05 Oct 2008 7:05:13 PM PDT

Thanks. Method 2 worked for me.

(Reply to this comment)

zonxt

said this on 06 Oct 2008 11:55:45 AM PDT

works fine. thanks

(Reply to this comment)

Crazycat1294

said this on 08 Oct 2008 1:42:29 PM PDT

Works perfectly! Thank you!

(Reply to this comment)

John

said this on 11 Oct 2008 11:02:44 PM PDT

Thanks! Only one of the registry entries was there, and after it was done i needed to refresh the Performance rating, but after that it was perfect! you're the best

(Reply to this comment)

masama

said this on 08 Nov 2008 7:23:10 AM PDT

This really worked!!! Thanks a million!

(Reply to this comment)

matt

said this on 08 Nov 2008 11:58:39 AM PDT

method 2 worked great for me - thanks!

(Reply to this comment)

ron

said this on 02 May 2009 4:01:23 PM PDT

Thank you. New ATI video card messed it up and your registry edit fixed it.

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